To be fair after we went out and bought our own pillows the stay was rather comfortable. There was no construction noise, and the paint smell did dissipate. After the first clean of our rooms the maids did notice we didn't have an inner shower curtain and replaced that giving us one without us having to ask. While not completely up to par, they did try. read more

They are under construction. You will not be able to sleep in. So with that said, they are not liable for anything that goes wrong. I checked in at 10pm drove around back and unloaded my vehicle already exhausted from driving. Go into the room put everything down to then walk into a flooded bathroom. The faucet would not turn off. So I had to pack everything back in the car with my daughter and go back to get another room. The front desk lady was nice but didn't really seem to care about the flooded room. She acted as if it were normal, no shock on her behalf. At least act as if that was a surprise. The rooms are ok, not bad I got great rest until 8am when the construction workers started laying down plastic to protect their floors. It was unbearable. Pulling plastic tight on the floor right outside every ones doors. Might as well give everyone sleeping a big F U wake up and get out. I called the front desk and the lady acting as if she had no idea what was going on. "I'm at the front desk, I can't leave" Duh call someone and see what is happening. I asked her why she was acting stupid because she was. My room phone then rang, although the lady said she had NO IDEA who I was where I was, "Where am I" she might as well as said. The room phone rang but didn't work. It doesn't work calling out neither. The manager acted pompous and said construction in posted on third party sites. I said show me, he couldn't. But he did say they made sure to post it last year. This guy is the GM and he has no idea what is happening. You haven't checked to avoid these situations, you haven't checked where your clients rely on to book for an entire year. Bro! Get it together. Then here comes the tactic of avoiding an angry customer. "You don't have to be rude" by asking why are you acting stupid, which you absolutely were. I hung up the phone because I got tired of the lady acting as if she had no idea what is happening with the plastic. No clue. I then told the gentleman "You are not stupid you know exactly what's happening here" he took that as an insult because I consider him to be highly intelligent yet he is ACTING stupid not that he is. So then I did become heated and used fowl language to help him understand what rude is and how aggressive a situation can spiral out of control for the sake of you guys not taking accountability. They didn't even apologize because once they do that they are liable. Don't waste your time and hard earned money staying here because they could give a rats behind about your stay. They just want to secure that money while they revenivate and you can go screw off. I can't sleep now because of the construction so we have to leave. There is no sleeping in here so don't count on it. read more

Just checked in & hotel appears nice & remodeled in lobby. Front desk gal checking us in was pleasant. No complimentary water or room upgrade, which we typically get as Bonvoy members. Or at least there's mention of getting vs not being able to provide. Hotel under construction so longer walk to other elevators. Fortunately we got a remodeled room. Unfortunately paint smell is so strong we all have headaches already. It literally smells like they just left r room with their paint bucket & the toxin overload is noxious. Who puts people into a room like this?? To add to it, there's a strong mold smell from the sink. It's all lipstick on a pig. They renovated rooms without updating the bathroom!! Shower tub stained. Random cream flush handle on white toilet. Light switches that look like they're from 1970s. Called front desk & says she can't move us & no option. Can't sleep w/slider open b/c of bugs. It's already late & a busy weekend so not able to find another hotel. Really disappointed in this hotel & canceling r next reservation here. Would look elsewhere. read more

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It is a Courtyard. Nothing more or less. It was clean, people were great, and the room was updated recently. I'd stay here again

The hotel just ok. The room was big and we had a nice view of the courtyard, but it was loud. Walls were paper thin. Folks up partying all night, doors slamming shut until well past midnight, and we could hear the people in the room above us every time they used the bathroom. Gross. The lobby bar was nice and had booths with private TVs. They also had a limited menu which was great for dinner after a long day on the road. The price was right, but we didn't get a good nights sleep due to all the noise. read more

The rating here are proof of how bad this property and their front desk staff and General Manager is. Front Desk Korrin & General Manager Susie Rutschow - both provided a horrible service. I was charged $7.70 for a bottle of water that I asked at the front desk, which any long term member does at every Marriott and front desk staff gives a complimentary water. During check out I was told they don't do that here at this property which I would have been okay if I was told that at the time of check in. But clearly they failed but are very quick to educate us as long term members to learn this about them. Susie the general manager was on the phone and said she will Correct the bill on Monday when she gets into the office while Korrine who is leading the font desk does not have the rights to do so. As a customer you are educated about their water policy for us to keep in mind going forward by a GM who is at home talking in the phone and will not give me a correct bill on the spot and we should be okay with that. What was distasteful was neither of them had an ounce of humility and the kicker is Suzi said and I quote "Sir if you want your $7.70 right now we can give you cash but that will come out og Korrine's purse" this sounds so condensing toward her own staff let along her and my dignity. I expect a little more humility and customer centric rationale from a GM of all. This was one of the worst I have seen in my time with Marriott. Not a service anyone should receive let along someone who is so loyal to the brand. Unacceptable in my opinion as this is not about $7 but about how you treat your customers. A phone call to the GM to correct a bill is ridiculous and GM educating customer about a local policy (claims this is everywhere) that does not get shared by staff at the time of check in is bizarre. read more

Room is decent, however don't accidentally leave your room key in your room or the pain in the ass at the front desk Teresa!! Will have you escorted to your room like a child. With that being said Banessa was very helpful with getting me back into the room. Avoid the wicked witch at the front desk read more

This is not a good e example of a typical Courtyard property. The greeting at the front desk was less than stellar. And the lobby looks a little war torn maybe that should have been the first clue. I figured it was due to the Covid thing. I followed the instructions and parked in the back next to door B.. the trash can overflowing could have been due to someone recently cleaning out their car from a road trio, let that go.. when I opened the door to the hotel it was another store, the floors and carpets were dirty(the common areas) not a week dirty, more like a month or more dirty. You walk right next to the laundry area, not clean.. that was m first impression.. walking into the room, it didn't look as dirty, but I already had that in my mind. The room has been updated, at some point a new picture was hung in the bathroom but it looks moldy. Maybe it needs better ventilation or no picture at all. The place could use a good deep cleaning and some attention to detail Towards the parts of the experience that a customer sees first that determine their viewpoint of the overall stay read more

I stayed in this hotel on Wednesday the 25th. On Saturday the 28th they charged my account $250. Which was funny because my boss paid for the hotel. I called and talked with Asia, she said the account was charged in error. When I questioned this; julie said; "I couldn't care less" and hung up I called back and asked for a receipt. The receipt said $220.89. (See photo). After I received the $229.89 receipt... I called back and asked why they charged me $250 even. Again, asia hung up. (See photo) I called back and was told the manager would be in at 2:00 and he could refund the charges... then julie hung up. (This seemed funny since my boss already paid). At 2:00 manager was a no show. At 2:30 manager was a no show. At 3:00 manager was a no show. At 3:24 I was told "manager called in... You need to wait till Monday". Whiskey Tango Foxtrot. So I asked; why do I need to wait 3 days? Answer; no one else can do it. Then Asia hung up That means; I have to wait 3 days (plus the 7-10 days) To get MY money back. It seems funny to me that: 1. I was billed after the room was paid for 2. If the bill is $220.89 why charge me $250 3. Is the entire team in on this scam? So I called corporate... There response was; Wait 3 days to talk to a manager then wait the 7-10 days to get your money back. Does this seem fair? read more

Courtyard by Marriott Ocala - How was I billed $250 if the receipt is $220.89? - Hotels Near Me - Ocala, Florida

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Terrible customer service at check in. It seemed like my group was more of a nuisance to get us checked in. Lobby was decent but as I worked my way to the room it was dingy, and smelly. Room was also not very clean with stains everywhere on the carpet. As I sat at the desk doing paperwork the roaches started to come out and show themselves. Would not stay here again if it were free. read more

Stayed here for multiple days during a work trip - decent size room, complimentary parking, near restaurants and coffee. No complimentary breakfast, but an establishment within the lobby to order food and drinks for breakfast and dinner. However, I returned back to the room after a very long day and found SEVERAL small red bugs wandering across the tables and bedside tables. Tearing apart the bedding didn't reveal any on the bugs so I'm not sure where or what they were as I never woke up with any bites. It did give me the major creepy crawlies throughout my stay. I slept with all of my luggage and things on my bed as it seemed like the "safest" option. If I were to return to the area I may try another nearby hotel. read more

My significant other and I give Kierra and her customer service all the stars. We booked through hotels.com and there were issues with the reservation. Kierra was cool calm polite and more than helpful. She is an absolute gem and deserves a raise. read more

We didn't stay here! pictures on their website looked great, creative photographer. My husband uses the phrase "lipstick on a pig", well I think he nailed it. Upon arrival I asked to view the room first and she told me I could only see the room after completing my reservation. I should have taken the hint and left. We had dinner reservations and need to freshen up so we registered. Stating that she would have to have the maid re clean the room if we entered it and didn't stay. We had to wait about fifteen minutes for her friend to go and inspect the room before we could occupy it, mind you it was 4:30 in the afternoon! The lobby has been remodeled and has a bistro that looks really clean and modern. Only problem is they aren't open and she informed us that there is a grab and go breakfast bag down there for the morning. Blamed covid protocols for the closure. However, all of the restaurants in the area are fully open. Anyway back to the room, we requested a suite with two queen beds well it was a suite with two double beds. The bathroom was not adjacent to the bedroom but however was out the door and around the corner???? The carpet was nasty the room smelled like cheap air freshener had been dumped on the floor, drapes were old and nasty. Furniture was ok'd and dated upholstery was dirty.....I'm done grabbed the cart and went back down the hall and to the elevator which is located the farthest point from the registration desk so we got to see all the going on's. All of the rooms with open doors as the maids were cleaning were in the same shape. When you get off the elevator to the front desk area you feel like your at a different property. I explained to the clerk that we would not be staying there and she responded "what's wrong" I told her she knew what's wrong and that was why she wouldn't let me view the room first, she repeated her covid comment and I told her not to worry the only thing we touched was the door knob. I asked for a copy of my bill to make sure she wasn't going to charge me and she said the computer won't generate that but I will get my 750$ hold taken off in 3-5 business days. Ridiculous, but if it doesn't come off I will call American Express and challenge the charge. Perhaps Marriott needs to have yearly inspections of their brand to make sure that properties are up to their standard so we do t waste an hour and have to find another property to stay for the next week read more

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For he next month, this is my home away from home. As usual the Courtyard by Marriott doesn't disappoint. Their early check in is perfect for the business traveler working late nights. This particular location has a nice lobby and bistro area where can lounge and have a drink. They also have worked out a deal with Anytime Fitness to where you can work out there for $5 a day. That's a pretty good deal! Let's talk about my room. I walk in and temp is perfect at 73. The walk-in shower was so refreshing and had plenty of room. The king size bed was soooo comfortable, that I slept like a baby. The balcony is a perfect touch, especially for early morning reading. All of this greatness for under $100. WOW!!!! read more

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Came into the lobby and was waiting to be helped by the associate who was on the phone troubleshooting someone who was overcharged in his card. That threw up some flags and concerns. Then the associate was not very helpful because he could not give me a room with a microwave which was possible even though the room was booked through Expedia. Nevertheless he provided access to the common microwave on the lobby where one can buy breakfast between 6:30 to 10:30 am. So far so okay. Outside is interesting but the inside was as good as it gets. Everything worked. Less toiletries but nothing that is starkly unjust. Good for an overnight stay. Okay for family stay especially with the tons of places to eat around. read more

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They let people smoke on the balconies, around the pool and at all the door ways Signs say no smoking but no one wants to enforce it. Disgusting read more

Okay guys I'm not a jerk I just have some issues with this place I can't get past. 1. Obvious con is they don't offer complimentary breakfast. Cmon, it's the easiest way to make people happy. Especially when they are rushing off to work in an unfamiliar city. 2. There is a cafe/grill. Too bad when they cook something the scents and smoke travel throughout the hallways and rooms. I swear I smelled burnt food pretty much all night. 3. Room was "clean" however carpet had crap all over it, maybe due to bad vacuum. Walls in all areas were dirty with sticky spots and dirty spots in the shower. 4. The bed was comfortable but they add a throw pillow for looks I guess. Well guess what people, past guests have used it as a pillow bc it smelled like straight spit, gross! Team was nice and check in and out was quick but these things will hold me back from staying again. Sorry :/ read more

No snacks or water offered for platinum member, $5 bottle of water for sale in the room. Nasty room with worn furniture. Dirty, dinged walls, slime mold growing on patio floor. Loud!!! Street noice unbearable. Room next to elevator despite specifically asking to be AWAY from elevated. Elevator peculiarly shaky and ill sounding. Pretty sure they stole the Courtyard sign from somewhere. This is a roach motel at best. Disgusting' read more

Completely disappointed! Corporate Marriott should be ashamed their name is in this building. This review is a compilation of 15 families staying here for 8 days during the 8u World Series baseball tournament, where we were directed to stay here. The management and front office staff have poor skills when it comes to scheduling cleanings. Their policy is that they will only clean a room every 3 days, and they require a 24-hour notice to schedule such. They are not flexible at all to cater to their customer. Upon check-in, I called the front desk and asked for them to schedule a cleaning service as often as their policy allows throughout my stay. I was assured they scheduled it. After FIVE DAYS of no service, I inquired at the desk and they had no record of my room being scheduled at all. They assured me they would cleaning it the following day. They DID NOT. They claimed it was in the schedule, but "didn't know why I wasn't serviced." They serviced me the next day. Three days after that, I asked if I was scheduled again. "Nope," and they claimed the reason was, "because I hung a DO NOT DISTURB sign on my door." I did not. Whatever. 8 days in a hotel with baseball players and received service once. Another family member discovered a COCKROACH INFESTATION in her room in and around the microwave and refrigerator space. The hotel moved them to another room...right next door; and she discovered more in that room. A third family who was denied cleaning service because "it wasn't requested," when she requested a vacuum service to clean up crumbs on the floor to prevent further infestation. She was told that they "wouldn't have a cockroach issue, if they wouldn't bring food into their room." They needed their room vacuumed to clean up crumbs left from their 4 young kiddos, understandably making a bit of a mess after living in a hotel room for several days. A fourth family had their AC start leaking in the middle of the night, soaking the carpet all around the AC, and all their clothes and belongings near the area. These are only 4 of total reports. I suspect this field has an input limitation, so this should suffice to compel you to NEVER BOOK at this hotel. Don't waste your time or money. Let them go out of business. read more

I'll give you the short version: I stayed here on a Friday night after a day of driving from south Florida, arriving around 10:30pm. Got into the room and the air conditioning was not working properly. After giving some time to ensure it would not cool (it just blew warm air around 77ºF), we called down to the front desk. They sent up a technician to service the A/C unit. The technician, although new, was very pleasant and was the only one helpful throughout this whole ordeal. Anyway, she was not able to fix the unit, we agreed to switching rooms to one with a working A/C unit (it was now close to midnight), however the front desk was not receptive to that as there was an "auto-block" (not sure what that means) and we could not switch rooms - essentially another room was not an option. The maintenance person called her colleague or supervisor for further instruction on how to service the unit (he had just gone home for the night). She tried an alternate way to "fix" the issue, and this was like the last resort. Maintenance departed the room (again, she was very pleasant), and stated to give it some time to work, but it was basically all she could do. Around 5AM after getting no sleep and sweating through the night, I decided to go down to the front desk to further address the issue at hand. Unfortunately the person (also very pleasant) at the front desk could not do much more than take my name and number and stated her manager would call me later. It took till later in the day for the manager to finally give me a call, unfortunately I missed the call - their voicemail stated they were heading out of the office (waited until then to call) and would call me Tuesday. Not much of a priority, clearly, but fine. Tuesday afternoon comes around and no call back - I figured if this is going to get resolved, I should call. Well I called and laid out my story to the manager, who stated he would call me back before close of business. OK, fine. A few minutes later, the manager did call me back and stated he would offer me a half back refund. Well I paid close to $160 for the night at this hotel, and managed no rest (the prime reason I was at the hotel), and this would not fly with me. I told him that you need to do better, and he was unwilling to be helpful and would not budge. Eventually the conversation with this fellow went from unhelpful to downright belligerent and the manager HUNG UP ON ME! What??? Wow. All I could think! The manager has exceptionally poor oeople skills and really needs some further education on customer service, and how to interact with people. I have raised this issue to Marriott corporate and am working to ensure this situation is resolved. Ideally that the manager receives more training on how to deal with people. My recommendation is to stay away! read more

Hotel is fine. Good location. Staff was courteous. But fix the hole!! Try Mimi's Cafe for breakfast instead of long lines at Cracker Barrel. Only .4 miles away. read more

Courtyard by Marriott Ocala - Pretty sure this is not something that just happened! Almost impossible to not run over it. Fix it! - Hotels Near Me - Ocala, Florida

Terrible experience. Hair all over the bed and hair in the shower. We stopped here as a place to rest on the way down to Naples and we barely got any sleep because of how dirty the place felt. My husband had to put towels down on the bed to feel at all clean. Very disappointing and not up to Marriott standards. Gets two stars because it appears to be newly renovated (though they skipped the bathrooms). read more

The hotel seems nice and very clean. I didn't like the ''check in'', very unprofessional, I had to return twice to the front desk to get the card reset, the lady that was working " Theresa" had a very bad attitude, never experienced someone with such an unpleasant attitude con a hotel! Definitely lack of professionalism, she should not be working with the public, representing Marriott Hotels! She started to elevate her voice when I told her for the 2nd time that the card was still not working to enter the building A. I mean really???? Not good for a Hotel business! read more

Not a safe location. Very thin walls, and loud hotel. I stayed here 3 times (due to hurricane) and do not recommend. Once, I was given keys to a room that was occupied!!! When I went back to the front desk, spoke to Omar, he was unconcerned, and downgraded my room from a suite to a standard double. I contacted management and their response was lackluster as well. I am a 10 year loyal Marriott rewards member and average 150 nights/year traveling. This hotel easily ranks among the worst Marriott I have ever been in. I will drive further to avoid this location. read more

Our visit was really, really good. Clean room. Great mattresses. Good WiFi. Good TV with fast channel changing. The shower was good and hot. The USB charging outlet and 110V outlets built into the desk are a great idea. My only nitpick was pillows that were too soft. We would stay here again in a heartbeat. read more

Bad customer service. Hotel employee was rude at check-in. No more Marriotts for me. The Hilton down the street is 100 times better!!! read more

This is a decent hotel. The people are friendly and helpful. The lobby is professional in feel, and creates a pleasant first impression. I was very pleased with the open layout of my room, and the homey feel to it's appointments. I loved the sofa and ottoman, and how the TV was mounted for easy viewing from either the sofa or the bed. The bed and pillows were very comfortable. I only stayed 3 nights, but certainly would have been comfortable calling this room home for longer. read more

Front desk staff less than helpful. I've have to call corporate to resolve my issue Rooms are in need of much updating. One of the few remains Marriott's to not provide free breakfast. Free parking which was cool. read more

If at first you don't succeed - try again. My honey and I checked in and was given a room (366). To my horror the room (though promenaded in a pretty red neutral motif) was filled with a strong musty mildew order that offended the senses and caused my husband's and my eyes to redden and water minutes after arriving into the room. My husband called the front desk for a room change, and the front desk attendant quickly apologized and issued us new keys. Same decor as before but now with a fresh mildew-free smell! Yippie! I'm thankful that the situation was corrected quickly, and my honey and I can now rest from a long day. read more

On the road stop between destinations. Chose this hotel from numerous other properties in the area. Being a MARRIOTT I expected a certain level of quality. Check in went well and the staff was what I would expect from MARRIOTT. The lobby area has a bar and food service. The food was a self serve, with no table service. They have a pool and fitness center. We found a guest laundry in our building. The room was clean and beds comfortable. There was no refrigerator or microwave. All was as expected except for drapes. They were not attached correctly to the pull rods which did not allow them to close completely. Also, there were holes in the drapes. Not what I would expect for this hotel brand. read more

This has been a hotel that I've stayed at several times over the years. They've redone the dining area and the fitness center is better than most Courtyards. However this time my room was not the usual Courtyard standard, the shower could have used a better scrubbing, the shampoo & conditioner appeared to have been used previously, and the bed skirt was torn. Next time I'll probably book at the Fairfield Inn across the street. read more

Courtyard by Marriott Ocala - Hotels Near Me - Ocala, Florida

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This place is extremely accommodating, and has very friendly staff! I wanted to point out how much of an asset the concierge is. Andrew is unbelievably kind and professionally! read more

Bad experience. Maintenance had to come to the room 3 times in one day for air conditioner, refrigerator and TV. Very uncomfortable for a male maintenance person to have to come to a room with 2 women at 9:45 PM. People were partying very loudly down at the pool until late and smoking cigarettes which is supposedly not allowed on premisis. Bed was way too soft and room very small. When we complained about all the maintenance issues the only compensation they offered was an extra hour before check-out. read more

Maybe I had higher standards for a Courtyard Marriott $110/night room in Ocala, Florida. While the decor was nice, the bobby pin and hair found on the not-so-clean bathroom floor (see pic) was a disappointment. Also, upon checkout, there was no "how was your stay?", just "would you like your receipt emailed to you?" Finally, there's no complimentary coffee in the lobby/lounge area. Lame and petty. read more

Courtyard by Marriott Ocala - Bobby pin and hair found in not-so-clean bathroom floor of Courtyard Marriott in Ocala, Florida. - Hotels Near Me - Ocala, Florida

This place isn't very clean, there is no house keeping I assume because of covid but they could at least take out the trash or bring fresh towels if they know the guests are staying more than a night or two. The beds are uncomfortable, pillows make it worse and the bathtub drain needed to be snaked. read more

SHOULD have been a 5 star review. Check in agent didn't pay attention to my Marriott profile. Hard wired internet in room did not work. Other than that? Was a good stay. Place was clean. Housekeeping was responsive and quiet. Definitely could tell the people running the hotel were good at their jobs. read more

Stayed for two days over Labor Day weekend. As usual with Marriotts the properties are average but the people are great. This one was no exception. The room layout was old but updated somewhat. The sofa looked like it was from the 70s. The bed was terrible. Two bolsters for a headboard and uncomfortable. The TV didn't work when we checked in or the next morning. Breakfast was the highlight. Besides being excellent I would suggest prepaying the $14. We got two breakfasts that totaled $30. And the young lady that rang us up both mornings was excellent. I wish I could remember her name. Great location. Great people. If only the facilities were as good. read more

The initial contact was good as they let us check in early, however the room had a muscly smell and we found the place overall not very clean. We Have stayed at a Lot of Marriotts before and this was very disappointing. We were here for a golf tournament and didn't need to spend a lot of time in the room and we are leaving early one day mostly due to the way our room smells . read more

The place is empty but no rooms available. Used to be a good place and a good rate but with someone working the desk with a shitty attitude and absolutely no customer service skills I will never come back here. read more

Found dust and hair on the night table upon checking in. Night supervisor was hesitant to upgrade the room for or Gold member. Asked to restock fitness room with water and towel and inly water was restocked. Didn't want to call back because the desk staff felt bothered when they had to do anything outside of checking in and checking out service. Maybe I am being too critical due to my recent stays overseas where the services are exceptional compared to here in the U.S. I will not stay at this location again. Marriott HQ should take note. read more