My rating is 3.5 stars. I will round up…read more I have stayed at this Residence Inn in the past. I never got to review it until now. This hotel shares the same parking lot as the Courtyard. Both hotels are about a five-minute drive from my workplace. I recently did a staycation in Mississauga. My boyfriend flew in from a business trip early on Saturday, so we managed to take it easy and spend some time in the city, staying at this hotel. I checked in on Good Friday. I was promptly greeted by the woman at the front desk. She was polite and is so comfortable with her position that welcoming me as a gold elite member seemed almost scripted. The problem that I had right off the bat was that my credit card on file that I used to book this hotel had recently been compromised. I wanted to convey that information when she asked me for my ID and credit card on file. I tried speaking, but she wouldn't let me get a word in edgewise. She then proceeded to ask for the last four digits of my credit card on file. I actually had to interject by saying, "Can you please let me talk?" I then explained that I needed to give her a different credit card than the one on file. I finally broke her from her script. She swiped my card, got me my room keys, and directed me to where the elevators were. My room was on the fourth floor. I ended up getting a studio suite. It was nice. I like staying at Residence Inn because I get a kitchenette. I like fixing myself something to eat when I get hungry. I tend to bring my own bottled water and food. If you drink one of the 500 mL bottles of water in the room, it costs you $2.50. I had fixed myself dinner my first night there. I looked for liquid dish soap and there wasn't any. Normally, it's either by the sink or under it. Only the garbage bin was under the sink. I didn't see any dishwasher tablets around, either. I called the front desk to ask about liquid dish soap and dishwasher tablets. The first question I got was, "Did you check under the sink?" It sounded a bit condescending. I said yes. She advised that you actually have to ask for liquid dish soap. The hotel doesn't provide it automatically in the kitchenette, which I found odd. As for the dishwasher tablet, it was missed. She advised that she would send someone. Sure enough, about twenty minutes later, a got a knock at my door. I got liquid dish soap and a sponge with a scouring side. Nice! I was happy. I slept well during my stay. The area is fairly quiet, except for garbage collection that oddly happened early on Saturday morning. That was okay, for my boyfriend had arrived at the airport just after 08:00. It felt like home here. I was happy watching TV in the living room on the comfy couch. The shower was perfect. It had two shelves for me to put my shower and shampoo. The water pressure was decent. The sink area is away from the shower area. There was plenty of space to put my toiletries and plug in my electric toothbrush. The bed was queen-sized. It fit both of us comfortably (I'm two inches shy of being six feet and he is six feet). The bed's firmness was perfect. There was a TV in the bedroom and one in the living room. Both worked just fine. I didn't use the little dining room table to sit down and eat. Instead, I placed my non-perishables on the table. I was thrilled that housekeeping did a terrific job at making my room during my entire stay. I cringe when I am at other hotels these days, as my room often gets missed for some reason. Even on Easter, my room was promptly made at this hotel, which I appreciated. I would come back and stay here. (152)

Been staying here when in the area lately. Very quiet and just absolutely amazing for extended…read morestays. Great courteous front desk staff and they appreciate your business. It really is a home away from home. During the pandemic, they did not offer complimentary breakfast which agree with. You have your kitchenette in your room and there are other options in the area.

We stayed here for 5 nights under a couple different reservations. Some hotels are great to work…read morewith when combining reservations and some have issues with this so we were a little skeptical how this would work. My sister was arriving before me and 3 of the nights were under my name. She let one of the employees know and he was able to assist. The day after I arrived, I went up and told him what i needed and was told, he'd already seen me downstairs and was already working on the change of the reservation. The front desk staff were so friendly and helpful, probably one of the best instances of customer service I have received. The room was exceptionally clean and even though cleaning was only supposed to be every 3rd day, the first two mornings they clean the room and even laid all of our personal belongings very carefully and neatly. My son's stuffed animal was neatly placed on top of nicely folded sheets, he loved it. After that we made sure to put the door hanger on the door so they didn't need to clean for us. The room had a full size fridge and a nice freezer, dishwasher and plenty of cups and utensils. The bathroom was stocked with TP and facial tissues and plenty of towels. The only thing that kinda bummed me out was the bed was sagging badly on one side and it caused me to keep rolling into that divet when I slept. Also, the ice maker on floor 7 did not work, so the next floor that had an ice maker was floor 5. Breakfast was not the best, but considering it's included in the cost, I won't ding any stars for that. I did wish there was a pancake maker or waffle makers. The only hot breakfast items were pre-made breakfast sandwiches which were soggy on the bottom and hard on top and some microwave style omelettes that did not taste good. The cereal was fine and plentiful as well as there were yogurt and fruit options. There were also bagels, toast and muffins. Overall not a bad breakfast but nothing special. Honestly what makes this hotel special is the staff is so welcoming and friendly. The size of the room was great for 3 people, we were not cramped at all. It was a very nice stay at this hotel.

Seriously fantastic stay! Recently stayed for 5 nights and had a great stay! I love the Home2…read moreSuite brand. We usually travel with 3 people and this brand makes it easy for everyone to have their own bed. However, the service here was the most exceptional. When I booked, I used points and it would not let me do multiple days in one booking, I had to book each night separately. They were fantastic about it and let me stay in the same room all week. I got to pick the room I wanted in the app and I feel like I got the best room in the place! Loved it! the hotel was very clean, well maintained. Never had an issue at all. Housekeeping was fantastic! Came back and the room was immaculate. The hotel has plenty of parking and is conveniently located off the highway. I don't always love staying in super busy areas so even though we were going into Toronto or Vaughn each day, this was a great location and easy to commute from. I would absolutely stay again! Breakfast was fine. I love that it is provided but by the 4th day we wanted a fresh hot breakfast and went out. The precooked omelettes and stuff are okay but I mainly just had the cereal or bagel. Very thankful they have options though.

Rooms were filthy. Semen on the walls by the tv. Moved rooms, to another dirty room with torn…read moresheets. Complaints directed to front desk and Hilton corporate were ignored. Terrible experience all around.

Hotel wasn't bad, but it could use some updating. The second elevator was broken for a majority of…read moremy stay, I was told it had been down since November... Made it inconvenient in the morning and evening when people were coming to/from work. The room was dated but has everything you needed. There was a small living room area with a small dining table. The full kitchen was a nice option with the full size fridge. There was two TV's one in the bedroom and one in the living room. The bathroom was spacious as well as the closet. There was plenty of storage place. The bed was not very comfy but it was clean so that was good. The AC/heater was either too cold or too hot and quite loud which made it hard to go to bed comfortably. The hallways had a very aggressive hearing fan that would blow my sign off my door everyday which also got pretty annoying after two weeks. It also was quite loud. The gym was good. It had three treadmills, two ellipticals, one bicycle. I never had any issues getting the equipment I wanted to use. It was well stocked with towels. There is a tv on each machine as well as one in the weight area. The close parking was fairly crowded every night. But there was always parking somewhere just may not be close. The breakfast was different each morning which was a nice change after a long stay there. Some days were better than others. I wish they had paper plates to take food on the go in the morning. I did notice some people thought ahead and brought their own Tupperware so I guess that is an option. Nonetheless it is your standard free hotel breakfast. There is plenty of seating in the dinning area though. They did offer Social hours on Monday through Thursday, which was nice during the cold nights. There was light dinners offered each night. Each night had something different, there was a calendar of events in the room. It ranged from pasta, pizza, salad, soup, sandwiches not the best food but a nice option if you are not inclined to leaving the hotel. There was also soft drinks and desserts offered. The subway station is not far from here about a 8 minute drive. There is no sidewalk to and from so I wouldn't really suggest walking there also it was quite cold and snowing when I was there. There is also a Walmart located near by so that was nice to get some essentials. The hotel also offers to pick up groceries for you as well. I'm not sure of the fee associated with it as I didn't do it. Room service was quick to bring anything that I needed.

Absolutely loved this Hotel chain, and this location did not disappoint. The lobby is huge with a…read morevariety of comfortable seats. You also have access to the free WiFi. The suites are very roomy, clean and comfortable. My only complaint is the bathroom sink in my room (314) was kinda tricky. You had to mess around with the handle to get hot water.

This was a great choice for my family, since we were in town for a family wedding. It was a…read moresuitable distance to all wedding events and close to major roads, highways, and grocery stores. Having a kitchen in the room was also a nice amenity as well as 24 hour access to tea, coffee, and hot water not to mention a shop to purchase anything you may have forgotten. We also upgraded to a suite, so we had a fireplace and a jacuzzi (a must when it's 20F/-7C outside). Their breakfast was also top-notch with all allergens mentioned, and cookies during the weekdays. I have already recommended this hotel to my friends and family. So, why 4 stars? I took off a star because we asked for our trash to be taken out twice, and it wasn't. Our safe wasn't working, so once the maintenance tech fixed it, it worked only twice before being unresponsive to locking or unlocking inconsistently. A safe is pretty important when traveling internationally. Looking forward to returning to Toronto, but I always want to return to this lovely city.

We stayed here after flying in for one night to see Taylor Swift in one of her final legs of the…read moreEras Tour. I'm not a Swiftie but my mom asked if I wanted to come and I'm always down to catch a cultural phenomena. My expectations for the buffet breakfast at this airport hotel were beyond zero, but honestly, I was so surprised. It didn't look like much at first glance, but they have an omelette bar with a dude making fresh omelettes, a waffle machine that has Hilton's Logo on it, and some pretty bomb English Muffins. I was so content with this breakfast. Breakfast potatoes were pretty decent too... There are few substitutes in life for when your expectations get blown out of the water. Rooms are clean, beds are comfy, turn down service is great, and they have a shuttle every 30 minutes to the airport which is clutch. HILTON GARDEN INN ALL STARS! IG @jnov_ Tiktok @jnov_reviews

Manager corrected issues I had very professional nice stay! I would recommend this hotel for…read moretravelers who are flying out of Pearson airport.

OK not sure if we would return. The hotel has "airport" in their name and provide a free shuttle…read morebut they may not be that close. The room was comfortable and came with a microwave and mini refrigerator. Water pressure in the shower wasn't great. There is a very small pool and a whirlpool - we didn't use either. At breakfast, the waiter didn't seem to want to wait on us so we grabbed coffee and went to nearby McDonalds - so much for the complimentary breakfast.

We stayed at this Hilton the night before our flight at the Toronto Pearson International Airport…read more It's was a quick and easy check in at around 10pm. We learned that they have complementary shuttles to the airport every 15 or 30 minutes depending on the time of day our night. This was extremely convenient since we were from out of town and relying on public transportation. Everything in the room was working properly, the interior of the room was up to date and the beds were comfortable. I highly recommend this hotel due to its convenience when traveling out of the airport.

Decent stay in Markham located near restaurants on Hwy-7…read more There is plenty of parking which is complementary with the room booking. The hotel was recently renovated. The elevators were a little slow when closing the doors. But entering our room, everything looked new and spotless. My favourite feature was the TV which we could move and angle towards the bed. It was nice being able to stream shows on Netflix while in bed! Check in/out process was quick and easy. Mobile key option on the MB app works here too. Neat!

Wonderful experience Very accommodating staff & management…read more Comfortable rooms Highly recommend this to anyone travelling here.

This is a generic BUSINESS hotel, clearly not for leisure or for family vacation. I've stayed here…read moretwice in the course of a year - once with my pet - and the second time staying without a pet confirmed that there's a lack of finess and attention at this Novotel location. I love their green initiative but that cannot be the excuse for providing such rough facial tissues that feel like a softened newsprint and also the lack of any tissues in the room. Only to be found in the bathroom locked in the vanity case. While polite and friendly, insensitive front desk staff failed to offer a timely and adequate service when I mentioned the shower and tub was dirty. There was no offer to provide another room. I had to call the housekeeping directly after 2 hours of making the original report to the front desk to get someone to come to clean the tub and shower head. The housekeeper was polite and friendly, but it was awkward to have to explain what needed to be done yet again and try to rest in the room while having him clean the shower with a strong chemical. Oh, and there is no bathroom fans, which truly tells how outdated this establishment is. I understand the lack of motivation to upgrade the hotel due to its handy location and the need for a hotel for people who are visiting the area for business, but it's disappointing that it doesn't live up to its brand name Novotel, as I'd imagine many people who book this hotel would expect a higher level of service and room conditions.

The rating of 2/5 stars is based on the total service provided…read more The location is somewhat convenient in that it's located as part of North York Center so you have direct access to the food court/shops there, so if you're commuting from the TTC you can technically access it while staying inside, but that's only during the shopping center's hours. You could technically keyfob in at a later time in the day, but if you're arriving for check in and haven't received your keys you're SOL. On the outside its a short walk from Yonge Street. As for the rooms, pretty good, but I don't see the point of service requests if they're not followed. I had a pretty standard one; multiple bath towels - 6 instead of the standard 4. Upon checking in, this was clearly not followed. The lack of amenities is the major reason for the low review. People from out of town were staying here and as its a hot summer, we specifically booked this hotel due to the listed amenity of an indoor pool on both the Novotel official site and expedia. Upon checking in, we were told the pool was closed for renovations for the unforeseeable future. I informed the manager this was misleading and it looks like they corrected this, however the elevators still outline the floor for the pool and there are physical signs as well. If you're looking to use the pool summer 2024 you should look elsewhere.