Cousins Furniture Store Photos
Recommended Reviews - Cousins Furniture Store
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3 years ago
Nice showrooms. Eager to get orders staff. Poor customer service. Rude, and very arrogant. Furniture is Not up to the required standard Less than 56 days. Leather seats are sagging despite their literature. The seats and front of seats deformed to show legs in print Furniture doesn't fit together and cracks everyone you sit on it . read more
4 years ago
Absolutely cheap quality sofas in Expensive price Do not buy from this manufacturer When you will report the sofa as faulty they will ignore and if you insist they will send out someone to look at it and the report will say sofa is absolutely fine and it is meant to be like this. If you buy then you will be adjusting the sofa cushions every 15 minutes. Rubbish quality and bad customer services read more
5 years ago
Very poor customer service. I ordered a sofa set which took nearly 5 months to arrive. No updates from Cousins over that period. I had to continually email and call for an update. On the day of arrival I was given a 2 hour delivery slot...my sofas arrived an hour after the 2 hour slot...at approximately 7pm in the evening. The delivery men were in a rush and keen to get home so were rushing trying to get the sofa into my living room. One sofa had at least 3 obvious scuffs in the leather. And my corner set would not fit through the door so was left in my garage. I was told that someone could come the next day to dismantle and move to my living room. No-one called. Upon me chasing Cousins told me it would cost me an additional £500...on top of the £2.5k I was already spending to saw the sofa in half, move it and put it back together. Disgusting service. I would highly advise you not to buy from this retailer. read more
14 years ago
We ordered Nolte wardrobes from Cousins for our main bedroom a few years ago and have just had another set fitted through Cousins in our daughters room, on both occasions everything ran perfectly. All in all everything we hoped for. Peter read more
13 years ago
Ordered a Sofa Paid the Saturday delivery premium. I asked the cashier what time it would be delivered she said they will call you on the morning of delivery day and give you a time slot. Day of delivery they called at 8:30 and said your sofa will arrive between 12:30 and 4pm. At 4:00 I called the number back and they said we are running late we are just on the way to the store to collect your sofa, we will be half an hour. I know I'm 30 mins from the store, that was a joke. It arrived after 5:03 they left at 5:07. If they work that quickly why was it so late? I called the store and asked to speak to the manager. He said they don't do timed deliveries and that they only guarantee the day. I said you did do times deliveries etc His attitude was appalling. I was obviously lying or had imagined the cashier and the drivers call. I said I would be making an official complaint he said there was no point because the complaints come to him. I think that says it all about this store. My advice would be if your thinking about cousins go elsewhere because after they get the money the service is disgraceful. read more
More info about Cousins Furniture Store
27 Hall Street
Dudley DY2 7BS
United Kingdom
Directions
01384 451500
Call Now
Visit Website
https://cousinsfurniture.co.uk
Hours
What time does Cousins Furniture Store open?
Cousins Furniture Store opens at 9:30 AM on Monday, Wednesday, Friday, Tuesday, Thursday and Saturday.Cousins Furniture Store opens at 11:00 AM on Sunday.
What time does Cousins Furniture Store close?
Cousins Furniture Store closes at 6:00 PM on Monday, Wednesday and Friday.Cousins Furniture Store closes at 8:00 PM on Tuesday and Thursday.Cousins Furniture Store closes at 5:30 PM on Saturday.Cousins Furniture Store closes at 5:00 PM on Sunday.
Mon, Wed, Fri 9:30 AM - 6:00 PMTue, Thu 9:30 AM - 8:00 PMSat 9:30 AM - 5:30 PMSun 11:00 AM - 5:00 PM
Payment methods
Does Cousins Furniture Store take Bitcoin?
No, Cousins Furniture Store does not take Bitcoin.
Indoor Amenities
Does Cousins Furniture Store allow dogs?
Yes, Cousins Furniture Store allows dogs.
Outdoor Amenities
Does Cousins Furniture Store have bike parking?
Yes, Cousins Furniture Store has bike parking.
Does Cousins Furniture Store have parking?
Yes, Cousins Furniture Store has parking options. Private Lot Parking
Other Amenities
Is Cousins Furniture Store wheelchair accessible?
Yes, Cousins Furniture Store is wheelchair accessible.
From the Business
Specialties
Cousins Furniture specialises in providing high quality furniture for all rooms of the home all of which is displayed in beautiful roomsets complete with all the accesories you could ever want to complete the look We also stock a fantastic range of the biggest brand names and furniture which is exclusive to us you are sure to find the perfect furniture for you and your home. At Cousins Furniture you will find a wide range of sofas: 2 seater, 3 seater, fabric, leather, as well as bespoke sofas.
History
Established in 1984.
Cousins was founded in August 1984 by three cousins - Robert, Edward and William - and the first Cousins' furniture store opened its doors on 17th August 1985. Today the second generation of the family is now involved in the day-to-day running of the business. The original family business had been established in 1921 and had originally specialised in selling items and materials reclaimed from household demolitions. The business then developed into a builders' merchants, selling building materials, aggregates and, later, new fireplaces and baths, alongside the reclaimed items. Even at this early stage, they had built a private zoo on-site, which proved a huge attraction for all ages and an unbelievable "ahead-of-time" marketing tool for the firm. As time moved on, the business began to sell household electrical items and also furniture, which was to become the future of the business.
Meet the Business Owner: Robert S.
Robert set up Cousins with his brother Edward and cousin William - although William is no longer in the business. Edward and Robert have worked closely together for over 40 years and they have always got along extremely well, not only are they brothers, they are also the very best of friends.
Why does Yelp recommend reviews?
8 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
13 years ago
As a family we decided to buy a recliner chair for my disabled mother. We chose Cousins in Dudley because we had used this company many times before and had faith in what we believed to be a reputable store with outstanding customer service. On Sunday 5thMay at approximately 11am, my disabled mother was told by shop assistant Carl that a recliner chair would take 4 6 weeks to be delivered. She needed the chair to ease symptoms of severe cellulitis and this was explained specifically to Caril. We would not have ordered and paid for the chair in full if the time scale had been longer. Although Carl was extremely rude and unprofessional (Saying rude things about my mother's weight and how she walked0, we ordered the chair and my mother paid in full. Nothing was mentioned about a possible 8 10 week wait. The chair still hadn't been delivered 9 weeks and 3 days later. My mother had rang previously and was told it hadn't arrived and was still on order Each time she rang the staff were dismissive. I finally rang and spoke to the Dudley Branch manager and asked him to cancel the order because of the poor service and that I had found a replacement chair that could be delivered the next day. He refused to cancel the order and also refused point blank to believe that Carl had told us 4-6 weeks. He then magically arranged for the chair to be delivered within 24 hours. I said that I didn't want to buy from Cousins and wanted a full refund. The manager refused and said I was 'ungrateful' and my mother would lose all of the money she had paid for the chair. I requested to be transferred to a higher manager and was told that I would be re-directed back to him because that's why he's a manager. We will never use Cousins again. To be mis sold something in the first place is disappointing but then to be not believed by the manager and treated so rudely is totally unacceptable. I have a house full f Cousin's furniture but will NEVER use this company again. We are presently making a formal complaint to Head Office in hope that no other vulnerable elderly people are treated this way. read more
6 years ago
Fantastic service in store. Fast delivery and friendly staff. Been using Cousins for years and will continue to do so!!
6 years ago
Great prices and too quality furniture. Thank you for absolute bargain for my new Parker Knoll sofa!
6 years ago
Wonderful furniture store. Fantastic selection and service. I really enjoyed the restaurant also.
6 years ago
Huge furniture store and fantastic staff. They aren't pushy at all but very helpful and informative
6 years ago
Great products. I love this store and keep coming back for more fantastic furniture.
6 years ago
Love this shop, been using it for 10 years, have everything in my house from there!
8 years ago
Lots of products. Worth visiting.



















