Signed up for Ultimate Internet only. There were some billing screw-ups due to their insistence on having a tech. check the line to make sure it was suitable for Ultimate, but those have been resolved by the generally cheerful and knowledgeable customer support agents I've dealt with. Used my own modem and router, so I can't speak to that. I do get the advertised 50 down / 5 up almost all the time, usually I see closer to 60 down / 6 up when I run a check. Reliability is great so far (knock on wood). But it's pricey - it'll be $100/mo after 6 months - and for that much I'd like to see faster upload speeds. I use the line to work from home and need the speed, but I'll probably downgrade if I ever stop working from home to save a few bucks. They clearly CAN do faster upload - the connection has bonded upstream channels and seems to pulse between ~12mbps and 0mbps every half-second or so. I suspect they're throttling and are planning to roll out faster upload speeds in the nearish-future. I hope so, anyway. There's no reason to have such lopsided connection offerings. Also, they should really get rid of the bandwidth caps. I haven't even gotten close to hitting the one on my account, but as expensive as these connections are, there's no excuse. read more

quite literally the shittiest internet service i have ever had the displeasure of paying for. id opted for the unlimited for a short time and the 70 went to 120 but i swear to god the damn internet seems to crash regularly on fridays and weekends when people are using them the most. such dogshit service id sooner use any other service and if could give a 0 star i would, read more

I'm sad spectrum isn't in the area that I moved too. Worst internet I've ever had. I just moved in to a town house. I'm paying for a gig but only getting 200 down. Two rooms right above the router doesn't get WiFi. They told me to upgrade to 2 gigs and gave me a white router. Well 400 down and the rooms 8ft above the router still doesn't have WiFi. They say there is nothing on their end they can do. read more

Horrible internet service. Constant internet outages. Slow speeds with Gig service (throttling). Incompetent customer service refused to honor my locked in payment plan. Had to contact cox corporate legal department read more

It's true that it's reliable. It's reliable to go out for hours every time the wind blows or two drops of rain fall. Prices still go up every year though. read more

Cox -- charging you even when the problem is on their end. We notified Cox in advance about our move and asked to transfer the service. They confirmed everything would work. But when we moved in -- the internet didn't work. Support told us to pay for a technician, without even trying to troubleshoot remotely. Same equipment, same setup, cables are in place -- clearly the issue is on their side. But instead of helping, they just pass the blame and try to charge extra. Terrible service. No accountability. Moving to another provider. read more

Cox has gone really downhill in the last 5 years. Their service department has been outsourced to india and other countries and has been impossible to get assistance. Most times I've suffered through this, it takes between 30 minutes and an hour to get something done. I feel like they have created systems to literally waste my time. I'm cancelling my service now... having to wait to talk with someone again to do so. So frustrating. This company does not value customers or people, otherwise they wouldn't have systems like this. Avoid if possible. Surprisingly, even AT&T is better than this read more

Slow inconsistent, frequently disrupted wifi. minimal remote support. delayed in person support. 0/10

Absolutely terrible been with them 3 years I just upgraded to panoramic and am paying extras to rent this pos router just for it to cut off whenever it wants and when I call to troubleshoot they just tell me to reset it...cox is done for read more

Cox High Speed Internet - Television Stations Near Me

Pay an insane amount monthly for constant internet drops and tech visits that go " I found nothing wrong with the lines or cables I honestly don't know what's going on". I have done everything I can from new modem to router and nothing fixes it. Cox refuses to send out a supervisor. Att fiber just got put in down the street and I can't wait to switch. read more

I have had Cox for a few years. Recently the service became very inconsistent. I see speeds ranging from 2 mbps to 250 mbps. There is no rhyme or reason to the constant variation in speeds. I can have my device 2 inches from the modem and still have extremely low throughput. Many times I have to take my cell phone off of Cox WiFi just to connect to the internet (like now as I type this). My streaming services works well one second and then completely cut out. After increasing the data speed and not seeing any improvement in the service, I called Cox to get support. They ended up telling me that ALL of my devices are bad and that their service is working fine. I pointed out that the odds of all of my devices going bad at the same time was next to impossible. We went around in a circular argument with Cox insisting their service is fine. I ended the call and contacted Google Webpass. They are installing new service in my home tomorrow. Bah bye Cox and thanks for the text asking how they could keep me as a customer with no follow up. read more

Cox High Speed Internet - Speed as tested on my 250 mbps Cox service. - Television Stations Near Me

Cox might as well rebrand as "Oops, No Internet" because that's basically the service you're paying for. The WiFi cuts out every other week, and if there's even a hint of rain? Forget it. Might as well send smoke signals. And then, without telling us, they nearly doubled our bill. Imagine paying twice as much for less than zero reliability. If you love throwing money at constant outages and waiting hours for service to magically "fix itself," Cox is the one for you. read more

Their service worst Soo many problems they won't fix. They hv oversold their capacity to provide reliable internet. Absolute evil scammers

This is the absolute worst Wi-Fi service I could've ever imagined. If I could imagine the worst Wi-Fi service possible in every aspect, this would actually be somehow worse. I do believe the service is a overrated and B when you try to cancel good luck. I read reviews online from people saying they had to tell Cox they were dying to get their service canceled. I tried to get my service canceled for four months, sent them 12 emails like 30 calls and attempted to cancel online 20 times and still wasn't able to. They are now taking me to collections and still charging my account after I've talked to multiple people. They hung up on me four times when I asked for a supervisor This is absolutely insane and I think it's almost funny at this point please do not go with this Wi-Fi service. read more

connectivity is intermittent at best. none of the techs actually work for cox, they are subbed out to companies that don't care. customer service is non existent. they have the market share in san diego and just are concerned about their shareholders. if i had a better option i'd go with that. read more

Oh everything's great, til one day for no reason it's not. And you have to have a technician come out to fix, God knows what cuz they won't tell us the problem. Then show up without warning or leaving a note in case youre not in. Arrival windows of 5 to 7 means I have from 5 to 7. But if you miss em, sorry, schedule for tomorrow. And the next day. And the next day. Not like I have a job or something I have to be at. So screw cox. Avoid if all possible. Theyre here to make a quick buck and inconvenience you. read more

Hands down the worst customer service experiences you will ever have. You are the one paying for a service but they are here to upsell you until they bleed you dry. 1) cancelled an old account because I got a better deal as a "new customer" go figure. 7 years doesn't mean anything to these people they will hike your rate and let you cancel. 2) in the new service I got 2000 mbps speed, it didnt even pull 970. Shocker. When I asked support about it they tried the typical S.O.P. approaches. Turning things off turning them back on. Didn't help. Its not like I waited to test it either because I KNEW this company was scummy. I started the router up and immediately tested it. They wanted me to add $10 a month or face a whopping $100 service charge for a technician to come out to have a look when FOR FREE they could have installed it. It was literally unplug the old one and put in the new one. DONT EVER SELF INSTALL DO ALL THESE CHECKS WITH A TECHNICIAN AT YOUR HOUSE. 3) this whole nightmare process started because they will keep increasing your bill every so often and not provide any better service. RUN to any other company. read more

Terrible and sneaky, I would give a zero star if I could. They hide the Early Termination Fee Charge of $465.00, even though I waited to the end of the contact time and had there full assistance winding it down, was never mentioned the fee.... They also charged twice what all other business did for the same services. read more

It's the most inefficent and stupid wifi set up i ever experienced and the customer service absolutely helped me no fucking shit. it's took me fucking mutiple time to to talk to a person who knows nothing how to actually even set up wifi and that's their fucking job read more

I pay a pretty penny for the Go Super Fast Internet. I understand that they always say "speeds up to" 1 Gpbs. But really frustrating when you typically get less than half and often less than a quarter. I recently upgraded from the 500 Mbps plan to try and help with the family streaming and boys on their PCs. Not happy that the upgrade just appears to cost more money for exactly the same service. I would change services in a heart beat if there were any other available in my area. read more

Cox High Speed Internet - Speed test at 12 PM on a week day. - Television Stations Near Me

Seriously bad Internet service. In the last month the Internet has been down twice. Service outage constantly. For people who work from home or just want to watch a movie, it's a huge inconvenience. Awful! read more

Steady price hikes & spotty service over the years convinced me to cancel my Internet service. You are unable to cancel online (which is always a red flag). Before I called, I knew that it would probably be contentious, but I never experienced anything like this before. Though I explained (politely at first) that I did not wish to explain why I wanted to cancel (after all, it is none of their business, it's my money). They would not proceed unless l let them interrogate me. After going back and forth and getting more and more frustrated, I ended the call. I called back later to determine if they were all the same. The second person was even worse, and that call ended promptly. These are by far the most infuriating reps I have ever spoken with. I should not have to explain myself if I want to cancel a service (or lie and tell them I am moving, etc.). I read that that I could cancel in person at the local store with no hassle. So, I'll try that and see how it goes. read more

You won't improve anything. My cable freezes at least once a day. Sometimes it'll just go black and shutdown. I have to constantly reboot. This is in the 92103 area. Cox is the only service provider so I have no choice. You guys SUCK!!!!!!! A total disappointment. read more

Businesses in the US are becoming increasingly problematic for customers. I'm paying for a 500 Mbps service, but unfortunately, it consistently goes on and off. In fact, my employee required me to have no less than that. When I contacted support, they asked for an additional $75 to diagnose the problem. I find it quite amusing that I'm not getting the service I paid for and yet have to pay extra to resolve the issue. read more

Cox you did me so dirty. I signed a 3 year business contract 11/2019. This was because they couldn't transfer previous addresses. After so many slow downs and horrible service, I made the decision to switch. Apparently my 36 month contract auto renewed. My cost to cancel was billed to me at a whopping $1600. No mention from my Cox business manager at the time of cancellation. This is after being a business and residential customer for 12+ years Cancel and switch if you can! read more

I did online start of service, service was never started, multiple issues, I decided to stop service within 24hr, they charged me 50 use for wasting my time (hours on the phone) and never providing any service. Worst experience ever... read more

5 outages this month (it's only the 18th) so I call to complain. Guy on the phone is so incredibly rude and condescending "This is how this world works. Sometimes we have to do maintenance. Maybe lower your expectations" after offering me a measly $10 credit for their expensive plan that doesn't work when I need it to. I was so mad I cancelled on the spot lol. Called up TMobile and they gave me a sick deal. Tripled my speed for half the price so now I'm paying $40/month (lower than the lowest Cox rate). So I guess in a way I'm grateful for Cox sucking. Don't waste your time with these guys. read more

I have cox internet for my business but then moved to another location 2 years later. It was a pain trying to get a hold of anyone to tranfer my service to my new office. When I finally got a hold of someone they told me my new location was not in a servicable area for Cox internet. When I moved into the new office, I noticed the exisitng internet use to be Cox with the last tentants, so when I went to call them back to correct them, they opened up a ticket to 'look into it'. A few months went by and I called multiple times to follow up with no progress. I eventually requested to cancel my service since there was no movement and again an absoulte nightmare getting a hold of someone or the right person, they claimed they tried to reach back out to me but later found out today they did not even have my correct phone number to reach me. Now mind you this is a years worth of headache and back and fourth with no internet yet I am still paying $120.00 a month for internet that I cannot use. It was finally elevated to a manager to which had no remorse in my terrible experience and even though all the facts where noted on their end and mine, they stuck to their guns since I have 3 year contract with them. They would not remburse me for the year I was not able to use internet at all and want me to payout the rest of the contract to cancel the account altogether. So even though it is clear they dropped the ball, they expect me to pay for their mistakes, all while not getting the internet service, what a wild situation. The manager Ana and the employee below her, Carlos Garcia had terrible attitudes even after this seemly easy fix to reimburse me for the year of no internet and to waive the rest of the contract, which seemed more than fair due to my situation they caused. They did not have any rebuttal or arguement other than they were not going to do that for me. Sad part about all of this, this review will not do anything, this company is too big to care and they will carry on to screw people over, I am literally giving them money for zero service, my personal intenet at home is Cox for over 30 years, but I am forced to move to another provider after being treated this poorly, they could care less about the loyality I've shown. So they lose a long time customer all over something they caused, doesn't seem too smart on their end, but that;s this company's problem now. I would stay away from them, look at the rest of the reviews, it is clear. Cox has gone downhill. read more

Cox customer relations very poor. Three years ago my apartment building of 50 apartments forced tenants to have Cox for internet and cable tv as part of large group rate. Our lease states each year our rent icludes the cost of the Cox bundle of internet and cable tv. Each apartment had the cable box installed and the wifi modem as well. There was no monthly rental fee on the modem until it did not work properly. The technician came out October 5th this year to resolve the problem. A new wifi router was installed without telling me there would be a monthly charge plus taxes and fees. It took 4 representatives from Cox including a supervisor to tell me the following options: Return the new wifi router and buy my own router from Cox or elsewhere. If I could not install the new router, a technician would come with a charge of $100. Keep the rental modem with a monthly charge of $19.94 which would cost more than buying a modem from Cox. The owner of this building is aware of the rental charge on a new modem, but had no offer of a solution. This does not appear to be good customer relations from Cox. read more

I have been a Cox customer since they began. I have the Bundle package and my monthly bill is HIGH. In January my Land Line Phone started an Outage. I kept calling but they kept saying there was an Outage in my area. It is over a month and it still does not work. I called to cancel and ask for a rebate, the only rebate was for one day $7. read more

If I could give 0 stars I would. This is the worst internet service provider I have ever have. If you have the option to go with Spectrum please do! I just moved to an area and apartment complex where COX is the only option, and from the beginning the WiFi signal has not been consistent! So after speaking to customer service and trying their resolutions, the only option was to have a technician come out which is $100! I explained that I didn't want to have to pay $100 when I just got the account, the service hasn't been good since I started and I just moved here. So pretty much you have to pay for service and then pay to make sure the service is good. A complete scam. I have had spectrum for years and I have neverrrrrrrrrrr had one issue and never had to pay for a technician. This is crazy. Avoid them if you can. read more

Hi Folks, I've recently had a very bad experience with Cox Communications. My rate increased substantially after no notifications. When I called into the support, I called to receive documentation of my original contract stating that I had received promotional pricing upon entering into a contract. After speaking with a supervisor (Tyson), he said he was unable to provide documentation of my original contract because he was working from home. This contradicts what the previous representative had said about mailing contracts. I am left very disappointed by this experience and will continue to share this experience with others. How can you jack up my rates without showing me that's what we had originally agreed to? This is just more instances of corporate bullying. I will be cancelling my internet service and escalating further. Has anyone else had a similar experience? The fact that they can't provide a copy of my original bill is unacceptable. They have provided no proof that this was only a promotional offer. #unsatisfied #fraudulentcharges #poorcustomerservice read more

They use false advertising on their website when I called and asking for that rate advertised on their website, I was told that rate did not exist. Cox is the only Wi-Fi company that services WI-FI in Omaha Nebraska, regardless of the mistrust I already had for Cox I had to sign up with them for WI-Fi. I was told I would not be charged for the installation. I was charged for installation. Then I was told the installation fee would be credited to my account. It was not credited to my account. When the money was taken out of my checking account I called and explain to Cox that I was not supposed to be charged for installation. They informed me on July 12 that the money would be put back into my checking account within 3 to 5 days. Today is July 21. The money is still not in my checking account today when I called Cox to ask why the money had not been credited back to my checking account. They were unbelievably rude the customer service person was speaking over me, I was trying to explain that on July 12 when I called Cox and I spoke to billing. I was promised the money would be put back in my checking account, the person I spoke to right now continued to talk over me stating that Cox never returns the money to the customer. I have two $10 charges for insufficient funds because Cox took money that they should not have taken out of a checking account, I've only had Cox service for a month read more

So I just moved and the only internet provider available is cox. The internet is overprice and modem is outdated. Have them less than a month and internet went offline multiple times now. Call them for tech suppose, and they want to charge me $75 for tech rep to come and take a look. WTH, customer service can't fit the issues and telling me to upgrade the service or have tech rep come and charge me $75. Avoid cox if possible. read more

What can I say about cox. They certainly live up to their name. Two weeks and I get my first bill two weeks early and they say it's late. I already have a late charge I was charged for the installation which I was told I would not be charged for and when I called the lady couldn't give a goddamn she told me it was my responsibility to contact the sales person and figure it out with them. In the meantime, I owed the $300 Mind you I wasn't supposed to owe a penny yet. This was months ago and I'm still trying to clear up this mess even tho I canceled them immediately. They suck and some dumb jabronie shows up at my downstairs door banging on it like a Neanderthal while we have patients because it's our residence and business. Claimed to be there to get their equipment like some thug. I told him to never come back. All my friends warned me about getting cocks. I wish I'd listened. read more

Terrible internet provider. Wi-Fi constantly drops at night for no reasons. Seems like they are throttling the internet. Do not recommend anyone to get cox. read more

Called multiple times just to get hung up on, all I needed was to transfer ownership of my account to someone else. The person I needed to transfer to also got hung up on when she called, with the reps saying they can't do anything. They make it insanely difficult to adjust any of your services, and most of the sales representatives say different things or are unhelpful. A nightmare to deal with read more

The worst internet service provider ever. For months now, there is at least one hour a day, every day, when the internet goes out completely. Call customer service and they have no answers as to why this happens every day. All you get are lame apologies. If there was any way I could get away from Cox I would, but they appear to have a monopoly in my area (North Park). Avoid if you can. Sigh. read more

COX WAS THE BEST, NOW THEY ARE THR WORST. Replaced my service drop, my modem, my router, my coaxial from the service point to my modem, have tested all the hardware and. I only receive my full speed for about 5 minutes each time I reset my connection from the cox website, after 5 minutes it drops to under 30 mb/s again when I pay for 500 mb/s. Bottom line, I always pay on time for 500 mb/s but I no longer get a speed over 30mb/s anymore. THEIR SOLUTION, to upgrade to panoramic WIFI and that will solve to problem. and will cost me additional $14 a month. The old Cox customer service has disappeared. Now they stick to their guns and will not help you. I AM REPORTING THEM TO THE FCC AND ALSO FILING A FORMAL COMPLAINT IN THE COUNTY. No time for court but will do my reporting to authorities after this review. AVOID COX. read more

The worst internet service I've ever had. They do not care about their customers at all. I have called multiple times regarding the awful speed. Every time they send an agent out to touch some cables here and there with absolutely no changes. I am cancelling my service with Cox and don't recommend it at all to anyone. read more