We purchased nearly an entire home's worth of kitchen appliances and bathroom fixtures from…read moreFerguson during a full remodel several years ago. At the time, the purchase was substantial and we received excellent service from Rick Ritt and had recommended him. Sadly, we were unable to work with Rick on this most recent visit. We returned to the showroom for another project and were honestly shocked by the experience. Multiple employees were sitting at their desks without any customers, scrolling on their phones--one clearly on Facebook--yet we were told we could not be helped because we didn't have an appointment and would need to come back the next day. In a retail showroom. While staff were visibly doing nothing. This level of arrogance and indifference toward customers is astounding. We made an appointment and returned the next day. Made our purchase. The service didn't improve after the sale either. One of the faucets we purchased from Ferguson--around $500--turned out to be defective when our plumber installed it. Because of the timeline of the remodel, it had been about 90 days since the order. I reached out to Ferguson for help with the return or replacement and was completely ghosted after they said "we will reach out to manufacturer to see if there is anything that can be done'. No follow-up, no assistance, no accountability. If you read the other reviews online, this seems to be a pattern. Ferguson appears very eager to sell expensive products but far less interested in standing behind them when they sell a defective product. Ironically, you'll often get better customer service from Amazon and a chatbot - or even at Burger King -than you will from the people working in this showroom. I'm aware that Ferguson has acquired build.com and has consolidated the industry, but please understand consumers still have options. Our time is valuable and we had selected Ferguson for what we thought would be ease of order and attentive service with no regard for price whatsoever. We thought by paying more we would receive elite service. We were wrong. Bottom line: I wouldn't hire these people to pick up cigarette butts at my carnival

We had been planning our kitchen remodel for quite some time when we visited FERGUSON on Miles for…read morethe first time, yesterday. I was looking forward to it! The showroom is filled with impressive displays but that's about it. We walked every square inch and NOT ONE employee acknowledged us. NOT ONE. I spent more than a little while checking on the spec's and prices of the few things with such info available and I was genuinely shocked by the mark-ups I found. For example, I recognized a mid-level, single vanity, simply framed mirror that was nearly $1,000......This brand tops out at $600, if that, on such a small mirror. Additionally, most, if not every, kitchen display included a sagging shelf here or a badly mitered corner there. I have never experienced this anywhere else. It felt like a showroom for flippers. While indeed a beautiful, dreamy showroom, I found little in substance, or real-world value.

Jackleg work, simple fix, abjectly poor customer treatment…read more After buying thousands of dollars worth of Schonbek fixtures - a large center hall chandelier, two sconces, two ceiling domes, and two smaller bedroom chandeliers - from Cleveland Lighting, here is the response I got when I asked them to fix the problem shown in the attached pictures: "Unfortunately, we would have a service call fee of $95. As mentioned these are secured at the factory and I'm not sure how much of an adjustment can be made. I could have someone available this Thursday afternoon. Let me know if you wish to proceed." The sconce in the photos was installed improperly. It should have been repaired without hesitation without charge by the store. You can see from the photos the Cleveland Lighting rep's statement, "fixed at the factory," is an inaccurate cop out sent by someone who just did not give a crap. Asking for a service fee was inappropriate and indicative of the kind of people who run Cleveland Lighting. Find a different lighting store.

Avoid doing business at this store. This is a store that cares nothing about customer service…read more Having owned a store myself and being very conscious of customer service, I am appalled at the customer service at Cleveland Lighting. After ordering thousands of dollars of lights over a year ago, we found ONE lighting fixture that fit our needs better for our dining room in an another store. So, we asked to return a BRAND NEW, UNOPENED fixture in the box for a refund. They insisted on a 25% restocking fee. This is outrageous. This is just a way for them to make more money on their lighting fixtures for doing absolutely nothing. They could care less about building any customer good will for any future lighting purchases. They obviously care more about making a buck than pleasing their customers. Yes, it was stated there would be a restocking fee but seriously? 25% ?? You spend thousands on fixtures and there is no room for an exception at times? You can be sure that I will make sure that anyone that asks me about purchasing lighting fixtures I will tell them of the poor customer service and will steer them to another store. One that actually cares about their customers.

Please see the attached photo. This is after one email. Simply sending images of my house asking to…read moresee if business could possibly be completed. States that there is no contact information... I am pretty sure email and a name is contact information and at least a good place to start. Not exactly a stand up company. Glad I didn't do business with this guy. Didn't even have a good initial experience so good luck with anyone that goes further than that with them.

Sparky was helpful with my request and made a quick delivery of the parts ordered. Thanksread more

Super nice folks run the store and they repaired a lamp for me lickity-split! Highly recommendread more

This shop is the best! Experts in rewiring vintage lamps. I've had two things restored and Natalie…read morehas not let me down. Quirky and relevant to your lighting needs and choices. Highly recommend!

Truly outstanding company. I recently called to have some heating cables uninstalled, and the whole…read moreexperience was smooth from start to finish. Communication was clear, the electrician arrived quickly, and he took the time to answer every question I had. He also helped me think through the best options for my situation. But what impressed me most was the honesty. After looking things over, he explained that since I was already having roof work done, the roofing contractor would likely handle the heat-cable removal -- meaning I didn't actually need their service. In other words, they turned down easy money simply because it was the right thing to do. That level of integrity is rare, and it's exactly why I'll be calling them again in the future.

Tyler and Reese of Blue Collar electricians did a superb job, upgrading and installing a new…read moreelectric panel with meticulous detail, timely, competent and both were very nice and considerate

I purchased a fan and my order was missing crucial parts. The screws that fasten the fan blades to…read morethe arms that spin that connect to the centerpiece so I had to take screws out from my old fan so that I can attach them and I was missing the two pole chains that attached to the center fan piece to turn the fan and lights on and off this company does not care enough about their customers to ensure that all parts are packaged correctly because of this I had to go through the frustration of having additional parts sent to me, which happened to be the incorrect parts so I had to purchase missing parts with my own money so that I can finish installing my fan I would not buy from this company again. This company does not care enough about their customers to ensure their packaging is correct must I have made at least three phone calls trying to resolve this issue just to have them incorrectly send me the wrong parts. All i needed were 2 pull chain extensions for my fan and they sent me this whole piece again with the missing chains. Value and frustration not worth the price of the fan. I would have avoided this company if i knew how careless they were.

I was a landscape contractor for 45 years & sold & installed their product regularly. They promise…read morelifetime warranties & informed me that should be used as a selling point to justify the added costs which I did. The problem is they do not honor their warranties which put me in a tuff position with my customers. Even now, 5 years after retiring, I had a lifetime warranty 600 watt transformer go bad at my own house & they won't honor the warranty even when it states they offer lifetime warranties in a search of their business on line. Their product is not worth the added expense.

Matthew from Gentry Electric was a pleasure to work with. He's honest and very fair. A problem…read moreexisted with the service line and he was able to replace it in a timely fashion. He did great work and cleaned up afterwards. I definitely would recommend him for your electrical needs.

From the owner: Gentry Electric LLC is very proud to be serving Northeastern Ohio since 2023. “ Here to protect…read moreand help you”. Residential, Commercial and Industrial based company. I take great pride in being well informed in the industry and it’s products. Lighting, Security and Smart Automation are additional features I do provide.

Work was over priced, never considered the emergency. The employee questioned to much about…read morepersonal information. And never gave me a written quote or a reciept for the 79$ dollars I gave him.

I had my electrical box replace. A year later my lights were flickering. I contacted First Energy…read morebecause the transformer on our street was having issues several time. First Energy came inside my house and saw the problem next they went from house to house asking neighbors if their lights were flickering. Turns out we were the only house with the problem. They checked the electrical box outside and noticed a CHEAP part was used. The technician stated it was cheap and probably just stopped at Home Depot and purchased it. It was replaced at no charge by first energy.

We searched and had four electrical companies come in to give us an estimate. We were very happy…read morewith the owner Adam when he came out and we told him what we needed and how we wanted to run the electric and some upgrades that we needed. They did a complete overhaul on moving the panel box because it was a pacific panel box and had to be relocated to a new location. We were so happy with the results. You cannot beat the team that he has. We were impressed with Logan and Zoran. They were so professional, neat, explained everything, and I would highly highly recommend them for your electrical needs.

Very nice gentleman. Honest and helpful. Experienced electrician…read more Helped me with a tricky outdoor floodlight.