Allison is just fantastic! The customer service is second to none. She is always happy to help and…read moregets me the best rates in town. Look no further for the agent who really lives up to the state farm brand and promise of being a good neighbor.

Allison has been my agent for nearly 4 years. Her customer service is outstanding! She is…read moreknowledgeable about her business, and works to get me the best coverage for the best price. State Farm is a reputable company, and I have had their coverage for 40 years before movong to Lafayette. I also have an excellent renters policy, which gives me a premium discount. She is friendly, has a great sense of humor, and always answers my calls or emails within the hour. I had a claim last year, and I had a rental immediately after calling roadside service. Thanks, Allison and State Farm for your continued care!

Timmy did an great job going over my policy and answering my questions. the review says I need at…read moreleast 85 characters I had more than that in my high school class.

PUBLIC SERVICE ANNOUNCEMENT: I would strongly advise you to…read moreseek a different Insurance Agent and Insurance company and use my terrible experience as a prelude of what you can expect. I understand all/past experiences may be different, I have been with this agent for almost 30 years, never late on a payment, and I have absolutely paid him more than he has paid out for "my insurance coverage". However, this is addressing current claims and the reality of what you can expect if/when misfortune strikes you soon. 1. If you want the extra hassle of filing a complaint with the Indiana Department of Insurance to get a claimed resolved, this is your place. CURRENTLY PENDING INVESTIGTION WITH INDIANA DEPARTMENT OF INSURANCE. Had to file a complaint with the IDOI for failing to respond to emails and messages in order to attempt to resolve. 2. If you expect to talk to your agent regarding your policies and claims, this is not the right place. Prior to 3 June, the last time I spoke to my agent was 2007, all previous conversations/emails/texts were from his family or office assistants, yet my policies changed? If you think you have a specific deductible, you better verify because apparently my changed from a phone conversation with an office assistant? 3. If you expect timely responses from this agent, you got the wrong place. If you call the office during "normal business" hours expect an office assistant to answer; however, this office assistant lacks the knowledge to provide needed information. This call may result in a returned message days later, not from the agent though, probably family and through an email response that typically will not include requested information. Likewise, it is likely you will continually receive an "out of office replay" from Mary Theofanis, as she is the one that appears to act as the Insurance agent. 4. If you expect your agent to know your policy (that he by law supposedly wrote) for your current claim(s), you got the wrong place. After waiting days for my actual agent to be available to speak (asked for in person meeting, got an email from Mary days later with a 9-11 option for a phone conversation. After finallyi getting to speak to may agent, he did not have a clue what he was calling me back about. He just attempted to spread falsehoods (how great State Farm is, how much market share they have, and how his buddies body shop liked State Farm, while constantly dismissing my recent experiences with local body shops smashing State Farm due to their lack of customer care. Moreover, not only did he not understand why he was calling, dismissed current reality, attempted to offer solutions that was days late (Do you have a garage to park it in? This after window was already replaced 2 weeks early). Finally, in direct contrast to the reality I told him about: The many local body shops I checked while looking for an estimate, do not want to deal with State Farm and after I just told him the few shops remaining that will deal with State Farm, the earliest was 2 weeks just to give an estimate and 6 months to repair. His advice was: "They should tape it up to keep the weather out" or "they should tape up the bumper" when it was a couple weeks even to get in for an estimate and for him to "Provide his helpful advice". 5. If you want to be disrespected and blamed by every body shop and glass install company for State Farm's "screw the customer" policy and delinquent/hard to receive payments, this is your place. When I called to file a claim on a broken sunroof, I was transferred to a company called Link (initially never even spoke with anyone from State Farm) and told me someone would call in next couple of days. Due to no return call and the weather calling for rain all week, I called them again and was put on hold for Don's Auto Trim. I was told by the lady that she was not waiting on hold for them to answer, but she did give me a dispatch number if I wanted to wait. Of course, they had no clue what I was talking about when they answered 40 minutes later and the dispatch# was worthless. However, after 5 days and several calls, Don's Auto Trim was able to get me in to fix the sunroof (still had not heard back from my agent or his office at this point, 6 days after the incident); however, the employees literally did not speak two sentences to me while I was, there except when it was done "Make sure you sign all three copies, It's hard enough to get our money from State Farm". Furthermore, despite me explaining to Mary Theofanis and the State Farm Claims supervisor (Dave Jensen) how I was treated, they both told me to call back to "tell them they were responsible for removing tape residue". Wrong, I was promptly told by an employee at Don's that "State Farm does not pay us to remove the tape residue? Mary did later tell me, despite her early wrong information about them being required to fix, that because I put the tape on, I was responsible to remove it.

They are professional, confidential, very accurately prepared my tax return and even helped me get…read morea nice cash return! I am not the best with taxes but they made me feel welcome with all my questions helping me better understand and even taught me! I would highly reccomend and suggest using them. I already have my friends and family switching!

I wish Yelp allowed 10-star reviews, because Austin Kyle's State Farm office in Lafayette, Indiana…read moredeserves far more than 5 stars. This office is absolutely amazing to work with. After spending the last 30 years with companies like GEICO and Progressive, I can honestly say I wish I had switched sooner. If you want personalized attention, concierge-level service, and insurance agents who actually know you, care about you, and are available when you need them, look no further than Austin Kyle's office. Everyone I have worked with has been professional, responsive, knowledgeable, and genuinely helpful. Karmyn Anderson, in particular, has been outstanding as my account manager. She provides the kind of service that is almost impossible to find these days, thoughtful, fast, thorough, and personal. I have been insured for nearly 30 years, and I have never had such a positive experience with an insurance company or agency. This team truly goes above and beyond. Highly, highly recommended.

Brooke is very professional and great at getting the job done. Would highly recommend Mills…read moreBookkeeping to anyone!

Excellent Friendly…read moreThe team remains current regarding tax law and works with their clients to establish long lasting business relationships

Gave us great rates on auto and very responsive to our questions. Compared our current rate with…read moreanother carrier.

Grace was very helpful, efficient, and able to answer all my question. I was able to get the…read moreinsurance I needed and stay with in my budget. I would recommend this office for all your insurance needs.

Isabel has been my health insurance agent for years, navigating different locales - Greater…read moreLafayette and Logansport - and a changes in insurance companies when coverages shifted. I would trust no one else with my health insurance.

My husband and I are self employed so we don't have medical insurance coverage. I asked Isabel to…read moregive me some options health insurance options. She gave me several and suggested that a Health Savings Plan might be the best solution for our family. She is professional and is very knowledgable. We were signed with our insurance online through Isabel with plenty of time to have coverage. I have had no problems since having coverage and automatic monthly payments are a breeze! She also carries independent dental insurance too!