1st time bringing my Electra Beach Cruiser bike here. Terry was super helpful when I dropped it off…read moreand even more helpful at Pick-up! My chain had broken, I needed new handle foams and a full gear tune-up. My bike was in pristine condition at pickup! Terry adjusted my seat for me ans made sure I rode it in the parking lot to make sure I was comfortable on it. He rhwn helped me load the bike into my suv. A+ service I recommend this shop! Thank you, Terry!

I needed to get my grandson's bike ready for his first-ever bike ride. It was missing a few parts…read moreand needed training wheels. I had no idea where to turn and chose Freeride based on online reviews. What a great choice! Brian figured out the problems and what parts were needed, and tried 3 different sets of training wheels before finding a set that fit properly. The look on my grandson's face as he rode his bike the first time was priceless, and I wished Brian had been there to see the fruits of his labor. As luck would have it my bike broke two days later. I took it right in to Brian, who was able to get me back on the road in no time. Both times I was in the shop it was packed with customers. (It reminded me of some little hole-in-the-wall diner that is always crowded.) Brian and the staff there made time for each customer, who ranged from young kids to senior citizens. The store is packed with bikes and accessories, but for me the repair section had my full attention. Repair costs were very fair and reasonable. This store is the epitome of small business. I will be back. If you need a bike, or e-bike, or accessories, or repairs, do yourself a favor and visit Freeride. You won't be disappointed.

My experience with GB has been very positive. Bought two new bikes from them. My bike had a factory…read morepaint defect and they went out of their way to find a replacement bike from another shop for me. Ed found the new bike and worked on both bikes to cut down the handle bars to fit us. Thanks fellers!

They are the best serving my e trike year after year since 2018. Love this business.read more

Stop being the other day to pick up some dry lube for my chain rings and found the service to be…read morevery good. The store was fairly empty mid afternoon on a Saturday and so I wasn't expecting anything less, but it was still notable that the service was prompt and the guy that helped us Make sure he recommended what we needed and not anything more. While we didn't buy any additional equipment or bikes at the store we did walk around and I found their selection to be pretty decent with Pricing in the mid to upper range. I definitely would check them out again if I'm in the area.

Ivan and Luke were so helpful in explanation and actually sitting on the bike to determine best…read moreoptions. I recommend this location!!!

Timely and helpful! Thank you so much. Appreciated the quick service…read more Location easy to find.

We had the best experience here! My son was given a bike that was in very poor condition. We took…read moreit in to see what they could do. They got his tires fixed and the rusty parts moving again. They went above and beyond our expectations and even got me back on a bike after two decades. We went on a long bike ride together and had the most fun we've had all fall break! It was such a positive experience.

came into global bikes needing a front wheel fixed cuz I didn't want to spend $100 on a new one…read more At first glance it looked like we were hopeless but we convinced Hugo (aka "the bicycle style bender") to give it a shot and low and behold...I think it's straighter than new trek one they had for $100. Ben and Hudson in the front we're about as cool as they come as well... both were avid cyclists and super knowledgable about anything that comes with two wheels (leave your girlfriend at home though cuz Ben looks like a 20 year old Justin Timberlake) the service cost was super reasonable as well and after about 10-15 minutes I was out the door singing (bye bye bye)

I had 2 separate and very frustrating experiences with Global Bikes that I believe reflect…read moredeceptive and untrustworthy business practices. On a Tuesday, I called the Chandler location (spoke to Nick) and was quoted a "sale" price of $450 for a specific bicycle. When I arrived an hour later, Nick says that the price tag of $450 was a mistake. He refused to honor the price. Just a few days later, I found another bike listed on their website on "sale". I called the Ahwatukee location to confirm availability, only to be told by Thomas that the online price was incorrect and would not be honored. This happened twice in one week, at two different locations, with two different employees, and two different bikes. That's not a one-time error -- it's a pattern. Whether it's intentional or just sloppy, it feels like classic bait-and-switch behavior. I did end up purchasing a different bike from them out of necessity, but I absolutely would not recommend this store to anyone. There are plenty of other bike shops that are more honest and reliable with their pricing. Shop elsewhere.

My wife and I stopped in Gilbert on our bike ride down the canal path. After we ate breakfast and…read moreprepared to leave I found that the back tire on my e-bike was flat. I called Kieth and he was able to get us in for a fix. Great local service. Thank you Kieth

Bogart is a new owner and I came from Tucson to replace a battery charger for my Pettigo that was…read moreunder warranty. He was amazing and very attentive when I got to the shop, because he's a recent owner, he had to look for a while to find the two battery chargers that were on the inventory online.. When I walked in there , there was a customer behind me .....Bogart said no no let me help you first. He was very attentive as I said and was such a pleasure to work with! He was great. I had a later problem with my battery and he kept our lines of communication open. Pedego corporate is undergoing a shift, but withBogarts help we resolved the issue. I would go to this Pedego shop over and over again. I drove from Tucson to get his service.!

Great service and selection. They have the great brands and do such great work…read more Everyone is truly caring and seem to want you to get the most out of your experience. As far as local bike shops go, this is one of the best.

Well this is actually a story of good and bad. The good is…read morethat they had the tire I was looking for. Whether old and nearing obsolescence, I was trying to match what I had on my back tire and during my phone search yesterday I found that they had what I was looking for. Looking around their store I must say they had los of merchandise. The bad... seriously weighing the $10 fee for installing my new tire on the rim, I decided to let them do it. Now I certainly am no bicycle expert, just a person who likes to ride. One would expect the people who work in a bike store to be the experts. This tire is directional, as was the one that needed to be replaced. They didn't care. Perhaps it makes no difference which side the lever is on but to your anal, non-professional, you expect the lever to be on the same side it was on with the previous tire. One would expect that the serviceman would look at the old tire and then match up the new tire. This did not happen and now I basically wasted the $10 as I had to take the tire/rim apart and install it the way I think is correct. Details... to some it matters to some it doesn't. Attention to detail is something that matters to me. As a professional in a different field it means a lot. In the end I say... LANDIS, use them to buy if the price,is right but for service of a bicycle, go elsewhere. Go somewhere where details, no matter how small and perhaps insignificant actually matter.

The employees at this location are extremely rude. Was told when I dropped off on 11/1 that the…read morebike would be done by 11/7. Ended up calling them on 11/9 to check on status and the person answered yelled he was backed up and to check on Tuesday. Called on 11/12, said again was still backed up and he was next in queue and would be done next day. Since I do not live close by, I called an hour before they closed to see if ready, the person who answered yelled we're backed up and all these phone calls from every customer is not helping, told me the bike was next in queue. Yesterday I called again an hour before they closed and got yelled at again, said he didn't want to throw shade but they are busy and he hung up on me. If they had contacted me by text or email giving an update, I would not have called but they literally had the bike for 13 days when it should have been ready in 6. The worse customer service I have ever experienced in my life. I would not take your bike here. I am not one of your buddies that you can talk to with disrespect. I am a customer and you are a business. I will NEVER do business with this place ever again. P.S. when my husband picked up the bike he heard someone in the back say "yes get this bike out of here" not even sure if they did the work they said they were doing. They didn't go over anything with him when they picked it up. However was nice and polite to everyone else. Might I also add a little shady the bike was ready at 6:10 an hour after I called yesterday.

I have bought 3 mountain bikes from 3 different shops in the last month for my family and Archers…read morein Gilbert was by far the best customer service and prices!!! They actually have sale prices which is rare in this day when all other shops just sell everything at full price. The staff was super nice and walked me through all the different bikes and features. They set up the new bike and thoroughly went through everything on it with me watching which was awesome to see. The other shops just rang them up and pushed us out. They had the best prices for quality bikes. I highly recommend and will be a continuous/future customer. Thank you for being a great company and putting the customer first! From a past in retail, it was definitely noticed and appreciated!!!

Great service, took care of electric scooter tire change quickly while waiting. Thank you for…read moreeverything

Edit to respond to Randy; you misunderstand the budget notes. When I checked in the guy at the…read morecounter did a search on the computer and said the tire I need starts at $45 and they'll call to confirm before ordering. I said anything up to $60 is approved without a confirmation. A set of two well-reviewed tubeless tires is $50 online, see image. I was charged $60 for a single solid tire, which is far worse, as explained by YOUR check-in rep. You took advantage of my pre-approval to order the most expensive tire approved. I ordered a tubeless tire FROM THE OEM for $35 including delivery, see image. So now I need to spend $50 for Archer to install a crappy $60 tire plus $35 for the correct tire and another $50 to have someone other than Archer replace the brand-fing-new tire that I didn't want. Minus a star for a misleading statement.

I ride both road and mountain bikes and have been to this shop several times. As far as bikes go,…read morethis shop focuses on mountain, gravel, and bmx bikes. They also have a section for skiing and offer ski and boot rental. Every time I have been in, the staff is friendly and knowledgeable. Most recently I brought my road wheel in to have the tubeless tire replaced. One of the guys jumped on it right away and quickly replaced the old tire with a new one. It was fast, good service, and priced right.

Came in with my new E-bike the frame was built wrong by the factory causing brakes to hit a bolt…read morewhen the tire spun. Mechanics were able to adjust the size of the spacers and align the rotor perfect. Much appreciated