Very disappointed in the wait time for servicing repairs. Between the wait time to get the part needed from a Kitchen Aid dishwasher and service appt. It was almost 1 MONTH. , Now, a month and a half later, the 2025 dishwasher will not work again and the next appointment is another WEEK. .....SECOND SERVICE FOR THE SAME APPLIANCE! This , to me is unacceptible. Will be purchasing next appliance elsewhere. read more

We have been buying applliances from Crane's for years. My parents, before us. From the sales people to the delivery men, everyone we have dealt with at Crane's has been very helpful, friendly and professional. They match prices with other stores and do better if they can. They always give us the best price. The salesman I worked with helped me choose the right applicances for our small kitchen. The 3 delivery men were outstanding. So helpful. One even showed me how the parts of my new stove and oven worked. I highly recommend Crane's applicance, their staff, delivery and service people. read more

The 2 delivery men were outstanding! They dealt with multiple issues with removing old equipment and replacing the 4 new appliances in an antique 1720 home that has narrow doors and old plumbing. They methodically dealt with it all and made it look easy when it wasn't. They were so kind and had a great sense of humor too. They made a stressful situation pleasant. :) Thank you read more

Purchase and delivery and customer service As someone who has been buying from Crane commercially and personally for many years, I needed a washing machine quickly. I was provided with superior service and a fabulous product; exactly what I needed. Thank you once again for being the Island go-to. read more

Just had a warranty service performed on our GE Profile advatium oven .The tech came twice once to assess and once to repair with ordered parts . The tech was neat and careful ,the scheduling and arrival was announced by email and txt .This is what keeps us shopping at RD Cranes ! read more

Crane should have a disclaimer that they only service products sold by them. I tried to arrange service on Thermador appliances in a house I bought that weren't purchased from them and they refused service citing they came from their competitor. Ridiculous. Playground mentality products. Just for that, I would never even consider buying anything from them. read more

I contacted Crane concerning my Thermador dishwasher's soap dispenser not opening during the wash cycle. I purchased it from them and it was still under warranty. I was impressed with their new (to me) communication policies such as sending texts that simplified getting updates on the part coming in, and when Luis the service person could come back and install it. Luis was a personable young man who answered all my questions and worked quickly and quietly. Thank you Crane for making your process more efficient! read more

We had our first service call on a fridge. The service person arrived on time, was professional, pleasant, and extremely knowledgeable. He took the time to explain what the issue was and more, He was able to answer all questions. In the end, it was our miss and there was no repair needed. A 5 star service experience from an excellent service technician. Thank you! read more

Terrible experience! They are overpriced, and the service is terrible. They will send you straight to the appliance manufacture 800 number. Let me guess...your contractor recommended them and you got a "special" deal read more

I have bought a few appliances from Crane Appliance over the years and have had really great service. Recently I bought a washing machine and grill. The sales guy, Jason D., was very friendly and helpful and the two delivery guys ( I wish I had gotten their names) were wonderful. They took away my old items and installed the new items quickly and with a smile! read more

our service technician was courteous, on time and professional. I highly recommend Crane Appliance for a service call.

Joe and his partner fixed my washer in no time. They were professional and arrived timely. Now let's see if we can get another few years out of the machine. read more

Purchased Fisher& Paykel refrigerator from Falmouth showroom. Great sales service. One year after purchase the finish began lifting from door handle. Purchased extended warranty. Multiple emails and phone calls, with promise to get back to me to resolve, has yet to produce resolution . I intentionally avoided a box store purchase, for both quality and service. Both frustrating and disappointing. Cindy Mattapoisett read more

great service person friendly on time and knew his stuff !! recommendations were spot on I would use him again!

Ordered a new dryer and it was delivered in a few days. Excellent delivery and set up. Involved changing cord to a 4 prong and replacing exhaust hose. Delivered a half hour early. Haven't used dryer yet so I cannot rate quality of dryer yet. read more

i have been dealing with Crane for many years. This is our third refrigerator that we've purchased and the delivery and service couldn't be better. We had a lemon Samsung that our Maintenance policy with Crane kept it running as it should. We would have had to junk it without the maintenance contract. i also have bought both electric and gas stoves and those have worked out very well. They will meet or beat any price that you can find, but they are competitive from the start. Thanks read more

The entire process was outstanding from purchase to delivery was five star. Our salesman Peter was very helpful and gave us the direction to purchase the right products for our addition. The communication from the beginning was excellent as well and the delivery tracking app was very helpful. The delivery team was excellent and right on time. All in all a very positive experience and a company I would highly recommend. read more

Our Service Technician (Crane Appliance, East Falmouth, Ma. was Professional , Knowledgeable, & very pleasant ! ...5 Stars for Mike ! Andrew & Linda Miller read more

Great process. Needed a new washing machine. Found it on line. Researched it and purchased it over the phone from Crane Appliance. The delivery was scheduled and the install was just completed. Thanks for making the process easy! read more

I just had a visit from Crane's appliance technician who was very knowledgable - he knew immediately what the problem with my dryer was (operator error!) and then went on to give me further info about both the washer and dryer that were really helpful. Much appreciated! read more

I can't thank the service department enough for the quick service I received. My 4 month old fridge started making a very loud noise, so I called the service dept for help. Initially I was told they couldn't get to me for 2 weeks! Once I placed the phone next to the fridge and they heard the noise things started to happen. They sent the worlds best technician, Jose, to check it out and of course the noise stopped just before he arrived, so he suggested that I record the noise and gave me his cell to send it to him. Sandra, the supervisor of the Repair Dept went above and beyond to resolve this issue, so between her and Jose within a couple of days we were noise free! Thank you! read more

We purchased $20,000 of Bosch appliances from this company based on their assurance that they were the Bosch authorized service provider. Our Bosch refrigerator is not working. I called Crane and they said they could not come to the house for 4 weeks. Run away from these people. I only give them one star because 0 is not an option read more

Terrible experience! Still waiting for oven door since summer! No personal service! I have to reach out to them!

Crane delivered my washer during the first half hour of a two-hour window, just 3 days after my order was placed. The delivery team was efficient,professional, and respectful of my property., read more

The service department was incredibly responsive and Luis was kind, clear and efficient in his repair. I thank you all for getting us back up and running while under warranty. read more

Redeemed Historically our family has been buying appliances from Crane for over 20 years. Our recent purchases have totaled many thousands of dollars. What we have just experienced was very different than we would have ever expected. I would have left a one star review if I didn't get a very heartfelt and sincere apology from Rich, the sales manager, for Crane by phone. Crane and the owner Bob have integrity and provide quality appliances and service for the Cape and beyond. I can only imagine that with the emergence from the pandemic and the subsequent changes in the way that society now operates, this contributed to our troubles. The problems came from issues with communication and mishaps with scheduling that caused us inconvenience. This mornings call from Rich was very helpful in restoring the faith that we have in the company. We have no hesitation to go there again for future needs. Kudos to Rich and Bob who take customer service in a serious manner. read more

I honestly don't understand how they're in business with their complete lack of customer service and poor communication both within the company and to the customer. I guess they just have a bit of a monopoly in the area. TRUST me, do NOT buy from here if you can help it!!! I have bought many things from Crane through the years due to convenience ...I'll just tell my most recent bad Crane story which was one of the most frustrating and finally compelled me to take the time to write a review. One of the many items I bought from them was a top of the line washer, the most expensive they sold. I have a big busy family and wanted the best. I pretty much only use the washer in the summer months so it does not get much use and therefore I expected it to be good shape for many years. A year in a part failed and it was hell trying to get them to respond and help fix it. Finally they did. Another year later ( but only two more months of use) the same issue happened. I knew the problem and requested the part and appointment as soon as possible. In June the earliest was two weeks out. When I followed up a few days later to see if they had any cancellations and could come earlier, they said no and the service rep had no clue about the part, there was no record of it! In trying to figure out what happened I finally got in touch with Ken Crane and he suggested I don't put women's bathing suits in the washer (which I hadn't) or women's bras(Hmm, great answer.) He told me to email a picture of the issue. So I hung up somewhat relieved that it would be taken care of! However, no one responded to the emails! Then, when I called again a few days later to confirm the appointment and part the service rep again had no record of the issue and no record of the part being ordered , just had a service call on the books. As the service call is useless without the part and I'm desperate for it to be fixed, I've called multiple times over the last four days and left messages but have not heard back. YOu'd think they'd have the decency to call me back even if the part will not be on just to let me know. I just fell so defeated, but I guess I should take some blame. Burn me once, shame on you, burn me twice & three times, shame on me ! read more

2020 Update: We had an issue with the ice maker on one of the appliances we purchased (no fault of Crane as it was a defective piece on the GE refrigerator). Bianca and the service team helped us replace the refrigerator with a newer model and even refunded us money back as the price had changed since our original purchase. They also helped us navigate a lengthy claim process with GE. Bianca was tireless following up with the GE rep. You would never get this type of service from a big box store! read more

I see from the reviews that Bob Crane seems to read them and respond. I hope he will take what I have to say to heart. I recently purchased a GE Profile range to replace the stove I had for many many years. It was my dream stove. I did my research and compared prices from at least six different companies. I went to Crane last because I really wanted to purchase locally. Unfortunately, their price with delivery and haul-away was significantly higher than most of the others I checked. I asked the salesman if he would be willing to price match and was told no. This is their right. I purchased the range elsewhere and until last week everything was perfect. Now the keypad for the electric stove is not working. The problem I have with Crane is that while they advertise that they service appliances, what they don't tell you is that they only service appliances that were purchased from them. The first question I was asked when I called was "did you purchase it from us?". They apparently only service their "customers". When I told the person on the phone that I had purchased a refrigerator from them previously and did that qualify me as a customer I was told that it was too old. So, while I acknowledge that Crane can run their business as they choose, customer service and loyalty are essential to a successful business. A person may purchase an expensive appliance once but need service for that appliance multiple times over the lifetime of that appliance. When time comes to purchase a replacement the company that was there to service the old appliance will be at the top of the list. BTW I was not looking for immediate gratification. The person I spoke with today told me that there wasn't a service opening until October. I said I was fine with that but she repeated that I wasn't a customer and wouldn't schedule me, she also wouldn't let me talk to anyone else and eventually hung up on me. Before she did that, she did inform me that it was GE's responsibility and the company I purchased the range from to figure out how to get it fixed. It was their fault. So, shame on me for not buying from Crane, I consider myself appropriately punished for my arrogance to shop price. I will figure it out eventually. I can't be the only person on Martha's Vineyard who has had this problem. read more

Broken delivery promises. Poor communication. I cancelled delivery and requested a refund. Shop other outlets before dealing with this company. read more

I love shopping at RD Crane! It is a local shop with personalized customer service like we used to have before the big chain stores. Joanne, our sales rep, was available whenever we needed her. I felt as if It was our personal store. read more

Our oven door was having issues opening/closing that got worse over a span of a few days. We called Crane Appliance and someone was available the next day. Technician was very professional, knowledgeable and friendly. First visit was to diagnose problem, second was to replace parts that he ordered (parts were order/received in 2 days time). During the process that was completed from start to finish in less than a week, the staff in the repair scheduling department was also very good about communication every step of the way. read more

I went with the pricier customer service company and got the price but not the service! The dishwasher I bought from them broke down one month after the warranty. Even worse, its in a summer house and it had been used no more than 20 times. Ask for service in August and you will wait 10 days for someone to come out and look at the problem. You will then wait more for the parts to come in and the repair to be done. Parts shipping and service were going to be $450 or more! I am thinking I should buy a new dishwasher. And I am getting the sense from the service operator that she agrees! I called another firm in North Falmouth. They are coming out tomorrow. (Stay posted for their review) The service call is half the price. In this economy it must be nice to charge twice as much and take 5 times as long! read more

We recently gutted and completely renovated our kitchen and ended up buying all of our appliances from Crane. I'll admit, I had preconceived notions as I had nearly been run off the road by one of their truck drivers and had a friend tell me that she thought they were rather pricey. But given my very picky, fully researched husband and some trips to the competition, I had a very good experience here. We literally had to replace all of our appliances, so it was a big order. Their delivery team was very careful moving the big items into the house, and they were happy to replace two parts that came slightly flawed. Their quote did come in a tad higher than the competition, but when we mentioned this, they matched the price and threw in free shipping which had us sold. We haven't had the appliances long enough to get a feel for their servicing department, but so far so good. One additional side note: In the early stages of the renovation research, Crane recommended a new kitchen renovation company, Thomas Michaels, in Wareham. Said if you used them and Crane, they throw in a free Bosch dishwasher. Don't bother. Thomas Michaels completely blew us off and we never heard from them after we met with them and they came and measured our old kitchen. read more

After being told repeatedly and condescendingly over the phone that we didn't know what we were talking about, we started an insurance case against Crane. That got their attention and they sent someone to look (after telling us no one could come for 2 weeks). Turns out they were wrong, the unit was faulty. They replaced he faulty part, and now we have to replace thousands of dollars of hardwood floor. I NEVER write negative reviews. This is my first. These guys suck. read more

Bob of Crane appliance replied to my last review when I got in touch with him no help

Unfortunately Crane's willingness to service a washer-dryer that they sold me three years ago was lacking.  I was told I would need to wait two weeks before a technician could visit.  Given I had renters coming in four days, that was not going to work.   All I got was "oh we are sorry but I can't find any one to help you", not even someone moonlighting on their own time.  When you are the only game in town (Falmouth) I guess you can behave that way.  I always like to support local businesses, but my dealings with Crane for service will lead me to look elsewhere for appliances and service. I have bought several appliances from them. Not any more. I did find someone who came that day and repaired the washer-dryer that I bought a Cranes. read more

I went to other places before going to Crane. Before making decisions my contractor referred me to speak with Joanne. She could not have been more helpful. She asked questions to understand what it was I was looking for. I bought a double oven, stove top, and 2 dishwashers. She made sure I had my rebates, warranty information, and had everything taken care of. The customer service and quality of items offered here are the absolute best. Thank you to my contractor Dave DeSimone of DeSimone Building Company for sending me to Crane! read more

3/1/2020 We purchased new Fridge, dishwasher, stove, microwave, washer and dryer from Crane Appliance in Falmouth Ma. All top of the line 7 or 8 grand at least. Fast forward 1 year and 1 week later and the Dishwasher broke. Called Crane and they sent a tech that seemed to have a clue. They also didn't charge me for the call since the appliance was 1 week out of warranty. This part of the story is good. 2 months later the stove is acting up. Requested another call and couldn't plead my way out of this one. They said the charge will be 179.00 and and additional 70 for second appliance. ( fridge was making weird noises too) the tech shows up sick as a dog, coughing, runny nose the whole bit. stands in front of the stove for ten minutes waiting for the fan to act up and it didn't. He then says its the convection fan that's the problem.. I was speechless. He didn't pull out a single tool or diagnostic equipment. I asked him to look at the fridge and he said he didn't have any tools.. WTF why drive to Sagamore without any tools. I immediately called the office and explained the situation and told them not to order any parts as it was Mis-diagnosed. Ive called at least 10 times trying to get a refund with no luck. My next step is to go to the office and raise hell on a busy day and scare off any future customers. Also half the screws were falling out if the fridge handles, no inside air filter installed, mediocre install at best.. Crane appliance needs to look in the mirror at its business practices. Also Bob Crane wont return my calls.. read more

Full gut kitchen remodel requiring all four major kitchen appliances. Researched, shopped, compared until I was thoroughly confused and frustrated - looked at Crane, other stores like theirs 45 minutes away, big box stores and online. Bianca in sales was spectacular - knowledgeable, experienced, honest, direct - making sure I took things into consideration that I hadn't thought about and advising me which manufacturer had problems delivering parts. Chose Samsung and ordered months before the appliances were needed, because that's just what you have to do now due to COVID delays. After delivery and installation I went online to register the warranties and the Samsung website automatically chose the date the appliances were delivered to the Crane warehouse as he installation date, leaving me with a very short warranty. I spent HOURS on the phone with Samsung trying to get this rectified to no avail. Emailed Bianca and they confirmed in writing that they would honor the warranty based on the delivery date to our home. Can't be that. BUY LOCAL! read more