2023 Mustang Mach E GT. Kira Patrick and Andrey are amazing. We had a few hiccups but that's just the name of the game. Car came back just as brand new. Thanks again! read more

Crash Champions Collision Repair Mill Creek - 2023 Mustang Mach E GT - Auto Repair Near Me - Bothell, Washington

Thank you Crash Champions You did a Great Job on my 2021 kona Hyundai.. Not only did you do a perfect job in a timely manner..your customer service was Awesome!! read more

Waste of time collision company. Scammed my insurance for $8,000 in repairs and never completed the work needed. Zero follow up. It's been a month and a half no phone calls. Very unprofessional attitude even dropping off my car and picking it up. Wouldn't ever recommend anyone to ever go to a crash champions collision center ever! The fact they returned the car to me with missing trim panels. Dusty. Wrong parts installed. Yet paid the premium for oem parts. Thanks for wasting my time crash champions mill creek team! Don't call me either trying to resolve this review! read more

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Excellent service. Excellent work. I've had to use them a few times due to people hitting my truck multiple times. My bad luck. This place and the people are awesome. My fortunate luck. Highly recommend. read more

Their customer service is outstanding! They go above and beyond expectations. It's evident from your initial contact with them and how they treat you on the phone, in person, and your service manager. All top tier, I will definitely recommend them to family and friends, and if I ever need car exterior work in the future, I wouldn't go anywhere else! If you want the best quality work, I highly recommend Crash Champions of Mill Creek. read more

Crash Champions came recommended by our insurance company, and we're so glad to have used them. Not only were they able to get us in within days after our claim, but they were proactive in providing text updates, super-responsive to our questions, & true to their quoted timelines. And the Enterprise office is literally next-door to make that process easy as well. We'd absolutely recommend this shop! read more

After my accident, crash Champions got me in immediately! They are amazing! Polite, understanding, listened. They text you to keep you updated too! I'm supposed to have it back on Friday!!!! read more

Save yourself the headache and don't go here. They do subpar work hence why they had to change their name. The people who work there also clearly don't like their job. I came in and said hello and the receptionist was immediately uninterested in the obligatory questions she had to ask me. The new ownership is just as bad as the previous and based on my experience I would say the new employees are as well. They'll make any excuse not to honor their "lifetime warranty". Unless you HAVE to choose this place because of insurance, choose elsewhere. Proceed at your own risk read more

My son was in a serious car accident and we were referred to Crash Champions by the at fault driver's insurance - Allstate. I called in and made an appointment. I verified that they had space and could accept a tow in. Crash Champions arranged for the tow and then rejected our damaged vehicle when the tow truck tried to drop it off. It was taken to the tow yard. The reason given by Crash Champions Mill Creek was that they did not see an appointment on their schedule. How is this possible to have a tow truck commissioned by a company and then have that same company pretend they have no idea about the appointment they created themself? I called several times and was told that I made a mistake by scheduling with their call center. What? How else do you make an appointment? This company is broken. Do not use them in a crash crisis. The stress inflicted by a traumatic crash is enough; this company added unnecessary stress and operated in a very unprofessional manner. read more

Here I am leaving another terrible review 2 years later. I initially said I would never visit this shop again because of my experience but with the new name, ownership and employees, I thought I'd give it a second chance. Short story long, I brought my car in based on insurance recommendation a couple years ago and they put me through it. Terrible workmanship, communication, timeliness etc. you get it. I had previously tried making a warranty repair with the shop when it first happened but it never came to fruition due to many circumstances out of my control and my work schedule so that's on me but a girl got to eat so there was nothing I could do. I finally have a week off (in this economy! I know but my new boss is wonderful and understands the need to not work yourself into the ground and still pay me for my time away. crazy right. she's a gem) and was hoping under new management I could get someone to understand my situation. NOPE! They made excuses as to why they couldn't do the warranty repair and tried to blame everything on other people instead of taking accountability for what they did (or at least the previous ownership did). Figures. Moral of the story, proceed at your own risk. You can take the old name out of the shit work but you can't take the shit work out of the new name if you know what I mean. read more

Crash Champions Collision Repair Mill Creek - my previous review 2 years ago in case you are interested - Auto Repair Near Me - Bothell, Washington