First off, I'd like to start off by saying that everyone excep for the young lady who works there need a serious course in customer service training. This is especially recommended for the owners (yes the arrogant elderly couple). I believe their son is the founder of the franchise. They all come off as if you are completely clueless, when in fact it is the other way around. The starter kits they sell i.e. ego stick batteries, are extremely cheap store branded knock offs. I am in no way a noob when it comes to vaping, and have had to correct them several times in the information they try to give me when asking about products behind the glass. The authentic items they do sell (mainly innokin , which I happen to really like) are waaaay overpriced. They have the nerve to tell me that I would have trouble finding them cheaper online. Little do they know that I am an avid ecf and ecig reddit member who actually wholesales the same supplies as well. The only reason I went in the few times I have is to buy juice when I wanted to sample something different. The other day I went in, tried their flavor of the week which was decent, not great, and tried to describe the flavor to the very young kid and he looked at me and said he could not comment because their recipes are a secret. I never asked what was in the juice, just commented on the flavors I was tasting ( making smalltalk). He didn't even want to disclose the pg/vg content which holds no "secret" to any recipe and is usually labeled on most reputable juice makers bottles. Then the owners walked in, and he totally proceeded to cease helping me and began a rather ass kissing display of a conversation with them. They were literally 5 feet away from me and never even acknowledged my presence. I told him I appreciated the "help" but did not find what I was looking for. After three visits, all of which have been less than enjoyable, I will no longer walk though their doors. Its a shame too because the store is nice inside and has potential. I know from speaking with other vapers that I am not alone in my view of this establishment. I read the Austin yelp for the locations over there and the consensus seems to be the same, less than favorable.. Let it be known that my review of this store is by no means biased as I have no affiliation with any other ecig vendor in town. Your hard earned money will be better spent/appreciated at another location (vapor unlimited) where the customer service is stellar. This store definately gets a thumbs down!
Side note: I have actually seen the owners argue in front of customers/employees alike on a previous visit. The atmosphere was uncomfortable to say the least. read more