My second trans-vaginal examination experience at this clinic was just horrible. They should be…read moreashamed of themselves. I can not recommend that anyone with sexual or medical trauma go to this clinic. However, you might be like me and consider the fact that you might actually get pregnant at the end of all of this to be worth the re-traumatizing vaginal torture. I guess it just depends on how desperate you are. Like many people living with trauma, I feel like I am a bad person for speaking out against people who hurt me, in this case the examination team at this clinic. However, at the same time, I believe like potential patients must know about previous patient experiences so they can make informed choices. My first experience was easy, painless and felt safe. 5/5 My second experience was horrible, painful and traumatizing. 0/5 2.5 overall... so far. --------- UPDATE: I am going to formally complain about my horrible experience with the clinic and then with CPSO because this treatment is not acceptable. UPDATE#2: We really like our actual doctor at this clinic, and after talking with her about my horrible experience and her explaining to us how the clinic is responding to my complaint, we are going to continue going to this clinic. She is very informative and explains options and allows us to chose which treatment plan we feel most comfortable with.

This clinic takes charge of you and your treatments. They dcide for you what and how to treat your…read moreinfertility. You are not consulted or included in the decisions made. They decide what happens to your embryos that dont make the "cut". They decide what plan or protocol you are to follow even though it is the exact same as 10000 other woman. Nothing is unique to you. Nurses cause a huge amount of confusion and errors. They each interpret and act on their interpretations which are all differently. Ohh yeah. If you have money issues, they do *@$kall to help but they will with hold treatments and your eggs till they get paid in full upfront. They will pester you at every chance till they get it. They will make notes onyour chart and they will send letters every week and month till you pay. You are not a patient but a customer. The doctors communiate the least with the "customer" and you have to go through medically uneducated staff (always) to get to the doctor. Doctors are full of the information which they with hold. They dont teach or share information with patients, even if you ask but they expect you to trust them. Go to another clinic like Trio. Their doctors are informative and really show they care. I wasted so much money and valuable time at Mt Sinai Fertlity!

It seems that most people have given a negative review and for myself this couldn't be more…read moreopposite... the staff are always friendly and work with me to find a good time that works for both parties. All tests and ultrasounds were simple quick and well explained. However we did wait 1 year and 8 months to do a full ivf treatment. I assume it is like this most places but I'm not sure as I haven't looked elsewhere. My fertility doctor isn't elaborate enough and I do have to ask several questions to be sure I understand what is being said. The nurses are very kind and patient with you and will answer any and all questions. It is very clean in their office and parking isn't bad if you arrive slightly early in the day. Most places around this clinic are all restaurants so parking can be harder later in the evening.

They provide best services, they listen calmly and gave meaningful solutions. Highly recommend…read moretheir services. Keep up the good work.

There are not enough words to express my gratitude for Dr. Crystal Chan and the entire team at…read moreMarkham Fertility Clinic. After working with Dr. Chan for several years, I can confidently say she is one of the most exceptional physicians I have ever encountered. She is a giant in her field, yet remains incredibly humble, compassionate, and genuinely invested in the success and well-being of her patients. Throughout our journey, she was always straightforward and honest, while ensuring there was a clear plan and next step in place. Even during difficult moments, she gave us confidence that we were moving forward. What sets Dr. Chan apart is not only her expertise, but also her bedside manner. She treats her patients with kindness, respect, and empathy, making an incredibly emotional and challenging process feel manageable. It was always clear how deeply she cared about our outcome. The nurses and administrative team deserve special recognition as well. They were exceptional every step of the way. Their support, encouragement, and compassion meant so much to us. Over the years, many of the nurses felt more like friends than healthcare providers, and their kindness made an enormous difference during our fertility journey. On May 20, 2026, I gave birth to my first child, something that would not have been possible without Dr. Chan and the team at Markham Fertility Clinic. Dr. Chan was one of the very first people I sent photos to after our baby arrived. In fact, if we had welcomed a daughter, her middle name would have been Crystal. For anyone considering fertility treatment, I cannot recommend Dr. Crystal Chan and Markham Fertility Clinic highly enough. They changed our lives, and we will be forever grateful.

Dr. Garcia and her team at Markham Fertility Centre are AMAZING!! I have friends telling me stories…read moreof their fertility journey, but mine has just been wonderful! :) You will need a referral to see a fertility doctor. Afterwards, you would need to do blood tests, ultrasounds, sonohysterogram, semen analysis, etc. The good news is that you could do ALL OF THAT at Markham Fertility Centre. It's like your one stop shop for all. While Markham Fertility Centre is in a building beside the hospital, it is NOT in the hospital. It is on the fifth floor and the whole floor is where you'll meet your doctors and do your tests. There is parking across the building is $8/hour, and the office runs pretty on time, so you don't have to worry about sitting for hours waiting for you turn. At the writing of this review, no, I am not pregnant and am not planning to at this very moment, as I need to work on some other health concern. What I am very pleased about is that Dr. Garcia was super supportive of me taking the time to focus on my health before trying to get pregnant. Her staff is attentive and sends you emails to follow up with your next steps when you are ready. Some of my friends tell me that they have not heard from their fertility doctor, but Dr. Garcia and her team are always checking in and following up with us. Overall, I am super grateful to be under the care of Dr. Garcia and her team. Without a hesitation, I would totally recommend, if you are having trouble getting pregnant, to get a referral to see her! You won't regret this decision! A small tip for my ladies: When they tell you take a pain killer before your sonohysterogram--it's not a joke, DO IT! The procedure was PAINFUL, but thankfully, it only lasted 2 mins. ;)

We had an amazing experience with Tripod Fertility. All the staff are caring and answered our…read morequestions. We were so happy to bring home a little girl.

From the owner: Tripod Fertility is dedicated to guiding individuals through their unique fertility journeys. Our…read morecomprehensive services include infertility assessment, IUI, natural IVF, IVF, genetic testing, family planning, immune testing and treatment, along with complete prenatal care and gynecologic consultations. With compassionate and personalized patient care, we support the growth of families. Contact us today to book a consultation and take the first step toward your fertility goals.

I would like to give this 0 starts. The only thing they did properly was...well nothing. They…read moredon't even answer the phone to make an appointment and take days to reschedule. This is a highly unprofessional organization and as a business, I even struggle to call it that. This place is a joke and a scam.I think they are completely out of line with how they treat women. Considering that this is supposed to be a positive place, they definitely did everything to make sure they delivered the 0 star rating they deserve. Worst customer service, rude "doctors ", no help and a money grab never mind a waste of precious time. I am shocked this "business" has not been shut down! BBB needs this place on their list of places to avoid. May be they are already on the Bad Business Bureau. I regret not checking prior to wasting a minute in that place. Shame on you for what you are doing Anova. Terrible!

This place is money hungry for sure. They don't know what they are doing and seems they barely take…read morenotes on patients. It's like a guessing game for them. One time I got to the clinic and checked in only to find out the front desk staff who started eatting her pinepapples at the desk had never checked me in. You almost never see the doctor. They try to force IVF. I don't even trust them with anything. They probably intentionally spoil medication to keep people coming back because nothing works for most of their patients. This place needs to be shut down or have someone examine the program and why the fail rate is so high for pregnancy.

Doctor Joyce Ching is a very caring and kind doctor. She truely cares about her patients and their…read morehealth. She even skips her own personal lunch to see patients. Thanks Dr Ching!

Hannam Facility Centre has little face time with the actual patient/client and it is much like a…read moreconveyor belt of women walking from bloodwork to ultrasound then out, no additional human interaction/consultation - I am not bothered by this though as I appreciate to just get in and out fast. But others may find it a bit cold and impersonal. The consistent issue that I experienced was poor and miscommunication. They never wrote anything down, just called or left voicemails with information relayed and asked me to write it down. This included lab results and medications, doses etc. I found this to be sketchy and does not align with best practices in healthcare at all. If I asked any follow-up questions via email, they seemed to not ever know my information well, even though the email was going to my specific health team. They also gave me incorrect information/misdirection a few times that luckily I caught and was able to clarify before it ended up being an issue. The worst experience that I had was when I was to do one more retrieval and they emailed me to let me know that everything was "ready to go" for the transfer day and then the next day sent a message that I had an appointment to start the prep for the next cycle. This was very stressful for me because we only had one frozen embryo at that time and I didn't want any errors with it. When I asked for them to look into this and clarify, the nurse said she couldn't look into my information at that time and needed to check "if I in fact had a viable embryo". This was a really emotional and distressing experience. I did in fact had an embryo and they never acknowledged their error or apologize for the miscommunication. In fact, they didn't acknowledge any of there errors throughout the process. I spoke with the manager about it and she agreed that was not professional and apologized for them and noted she would follow-up with me afterwards and never did, even after I tried to follow-up with her. I honestly did not expect much, but acknowledgement and an apology from my health team. Lastly, they overcharged us with pretty much every invoice but did not reimburse us until the end of our time with them. We asked if this could be transparent on the invoices/receipts so we knew how much they were overcharging us, but they said no. By the end, there was almost $7000.00 owed back to us. Overall the experience was poor, lacked professionalism and most importantly the practices do not align with basic health care best practices (I know because I work in health care). If you do go with Hannam as your IVF choice, be sure to keep track of everything and don't hesitate to connect with them to follow-up if something does not look right.

6 months for an appointment? Give me a break. Other clinics see patients as early as two weeks.read more

My wife and I have been trying to have children with the support of a Fertility Doctor for over 2…read moreyears. Recently our doctor changed clinics and is now at LifeQuest and things have gone right downhill! Our interaction with our Doctor now almost nonexistent and we are instead "supported" by a nursing staff that does not read our file, ignores our treatment history, and we frequently catch in lies. What's worse is when confronted, they don't acknowledge the lie but just hang up! Our calls are never answered. Our voice mails seldom responded to and often with minimal information requiring guesswork on our own part as to the intentions of the Doctor. The on staff Doctors carry big names for Toronto but the increased stress from the nursing staff could be a reason for continued infertility! Look elsewhere, we are.

Reviewing the staff and referral process only. Not yet received an appointment date. A bit chaotic…read moreprocess but they have good doctors