We did a home loan with Simmons Bank and have experienced exceptional customer service. Highly…read morerecommended bank to do business with!

I recently had my bank card compromised which required utilization of the card to be closed in…read moreorder to prevent further fraudulent charges. My first contact with Simmons to resolve the issue was with their corporate office in Pine Bluff. Apparently when attempting to contact your home bank, if not available, you are automatically referred to the corporate help center. This is where the problems began. Do to mistakes made by employees of Simmons when I opened up my account, information which was utilized to identify my identity was incorrect. Needless to say, I was unable to have my issues resolved, and the help center could offer no help to resolve my problem leaving me unable to access my account. This is completely unacceptable when the only way you can conduct personal business involving financial transactions is to have the ability to access an account which belongs to you. Fortunately, I was able to eventually contact my local Simmons Branch and Kathleen Dicus was able to instantly resolve all of my banking issues. If it were not for the excellent customer service provided by my local branch, I would have been unable to conduct business that day. The moral of this review: If banking with Simmons, avoid the corporate office. They are of know help and unable to resolve issues that must be taken care of immediately when conducting business of financial nature within the world in which we live today. Deal with your local branch where customer service still matters.