Croft Place Apartments have been through tons of management changes and failures. I've been here…read moregoing on my 2nd year, and they have finally found a gold star with the new staff. Lucas is far underpaid, I'm sure. This young man has what it takes and far more. He's level-headed, warm-spoken, very intelligent, and knows his role. I've seen a big change since the short time he's been here, and this is a great place to be renting from. Thank you all for finally having a five-star employee. Rk

Extremely negative experience…read more First showing: no representative showed up to show us the property. We had driven over an hour to attend. Second showing: the leasing agent had not confirmed with the current tenant that a tour would be taking place. The house was locked and we were unable to view the property. They offered no alternative dates, no apology, and left immediately. Completely unprofessional, with a completely archaic scheduling system. I would give zero stars if I could.

This review is for their New Richmond, WI office: Their…read morecustomer service deserves a negative rating. While attempting to (politely) help resolve a dispute over a deposit they withheld, they threatened to have the police called on me. I never did get to talk to a live person at their office about the issue. Their doors are always locked and now I see why. My friend had to file a small claims action against them and deal with their attorney. Document and photograph EVERY speck of dirt and damage when you move in to one of their properties. Ironically, we settled for return of half of the deposit which is all we wanted in the first place. It does pay to take them to small claims court if you believe you are in the right and you have the documentation! You don't need an attorney and it cost about $100 to file. If they improperly withhold your deposit and you win in court, you can get double your deposit back plus your court fees.