Went into this Verizon with hopes of switching from another phone service and buying 2 new phones,…read morebut the manager Doug did not even want to get up from his seat to assist us. When he finally did acknowledge us it was in such a rude manner that it made us leave. Verizon just lost 2 new customers thanks to a horrible manager.

I had to go to this store today to pick up a new phone. It was the MOST disappointing customer…read moreservice experience I have ever encountered. As a prior Verizon Business employee everything I learned about customer satisfaction ended there at the Corporate Verizon Store. Our motto used to be " we will do whatever we can to retain good customers", if I had not just purchased a new expensive phone I would have selected to go to a less reputable company. But, the question remains...is Verizon the better Company? No! No they aren't- not after my customer interfacing experience today. The customer service I received on April 24, 2024 around 11:30 a.m. everyone employed there should be Re- TRAINED or let go!!! It matters not that I am of a certain age over 60, and had problems transferring my data from my old phone to the new EXPENSIVE one, the " Verizon employees" were more than rude, not willing to assist and completely shut me out. After sitting there totally lost, I left. Did they even notice this senior was frustrated and left the building? I got in my car and felt completely confused and helpless... Verizon Corporate office in Garner- yall are totally useless, rude, full of pride and have no home training. What goes around comes around. Vengeance is mine saith The Lord. Shame!

Trying to return the Package sent to by t mobile. Never…read morereceived act no. No address to mail to. Store near me closed permanently. Cannot except. Address to send box with all equiptment just. As sent to them. With no act no. Cannot get info!

From the owner: Visit the T-Mobile store in Clayton and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8970 US 70 Bus Hwy W Ste 100 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Exceptional service at this location 1 employee named trish who took care of my concerns she was…read morenothing but very patient didn't rush me and totally took care of me for sure was very informative, professional and her mannerisms and total work ethics are up to par for sure. If this employee is up for a review and or promotion and or a raise in pay all I can say is very well deserved.

From the owner: Visit the T-Mobile store in Holly Springs and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 189 Grand Hill Place can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Staff is very receptive and customer service oriented. Helped me with phone and internet service…read more Highly recommend

From the owner: Visit the T-Mobile store in Sanford and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3106 S Horner Blvd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Beware of Verizon Cellular Sales in Garner, NC…read more I went to the Verizon store in Garner, NC, and they offered a good deal: $600 off for changing plans or $400 off for sticking with my plan, both requiring me to give back my phone. They even agreed to let me return the phone after a month because I was traveling for my wedding. But when I came back, they claimed I was one day late and only gave me $25 instead of $400. When I asked for my phone back, they refused. After hours of talking, they only upped it to $95. They insisted they had explained everything clearly, but it sure didn't seem that way to me. It feels like they'll say anything to close a sale and then backtrack. My advice? Stay away from Verizon retailers like Cellular Sales and go straight to Verizon. Don't get caught in their trap like I did. It's not worth the hassle or the feeling of getting ripped off. Avoid at all costs! p.s. of course they will argue they were right after this rating.

yo this has to be the worst customer service I have ever experienced with Verizon there is a big…read moregirl there look like she just got a weight loss surgery she is the spoiled Apple I was mid transaction just needed to swipe my card and she pulled the representative away from me and told him to help an old white couple first and I had to wait over an hour and then all of a sudden an error message. then they are closed all behind her I didn't receive service . overall I will not be going back . i really don't even want Verizon at this point

I love white oak!! Has many stores along with good restaurants will definitely be returning.read more

The manager lied to us about the cost of our new phones and service. I've tried for 3 months to…read morecorrect what I'm being charged.

Attitude by employee that helped. He was able to help me but talked to me like I was an idiotread more