I am writing to recommend Angel Martinez at the Verizon Store located at 5500 Grossmont…read more On Tuesday, February 2, 2026, I called Verizon Technical Support for assistance in removing the biometric option on my device. The technician guided me through several steps until we reached the point where I needed to enter my password--a password I had not used since purchasing the device. After three unsuccessful attempts, I was locked out, and the ordeal began. I spent hours on the phone with Verizon that day, speaking with several customer service representatives who twice directed me to the store for help. I followed their instructions, but without success. By the end of the day, I agreed to perform a manufacturer reset, even at the risk of losing data. Unfortunately, this did not resolve the issue. For all of Tuesday and Wednesday, I was without a functioning phone and unable to access my work applications, which require two step authentication. By Wednesday evening, I resorted to using an old device and was ready to give up on my newer, locked phone entirely. On Saturday, I contacted Verizon again. After another unsuccessful attempt by the technician to unlock the device remotely, I was asked--yet again--to return to the store. This was my third visit in four days, and by then I felt embarrassed even walking in. Still determined to get rid of the phone, I signed in and waited. The wait was long and excruciating. Finally, I was assisted by an employee named Angel Martinez. Some people truly live up to their name--Angel certainly did. He patiently troubleshot the locked device. The process was long, but he remained calm, focused, and persistent even smiling, working step by step until he finally restored my device to normal. He brought a smile back to my face--and to my wife's as well. If you visit the Verizon Store at 5500 Grossmont, please say hello to Angel. He is exceptional.

I wish I could give zero. They are rude and the wait is long, even if you made an appointment.read more

A great and easy service to use. Making calls to Europe for under fiver cents a minute is great!read more

I have a old ipod touch gen 5 and the battery expanded. I called best buy the geek squad and they…read moredo not fix any ipod. So, I went to Touch-Tel Wireless. They did my Samsung table replaced the battery which was good. I asked if they could replace the battery for my ipod, he checked for a battery for my ipod model number. He had it, and said it could be done about an hour or so. Perfect, I picked it up later and it was fixed. Great job guys. I recommend them of you need any electronic devices to be fixed. Price was not bad.

Came into T-Mobile at the Grossmont Mall location about 45 minutes before closing because I was…read morehaving issues with my internet modem constantly lagging and not working well. I learned that my older modem had been phased out and replaced with a newer white 5G version that also includes an extender. I normally pay around $50 a month with AutoPay, so I was a little surprised to hear the upgraded modem package would increase the bill to about $65 a month. Still, I decided to make the switch in hopes that the upgraded equipment would provide a more stable connection with less lag and fewer dropped signals. The process itself went fairly smoothly and didn't take too long. The representative explained that I needed to return the old modem as soon as possible. Luckily, with about 15 minutes left before closing, we were able to come back and return the old box without any issues and were given a receipt confirming the return, which I definitely appreciated. As far as customer service goes, it was overall okay. The representative helping us was cool, although maybe a little rough around the edges personality-wise. There were a few customers who came in after us that seemed anxious or frustrated about their phone situations, and it just reminded me that customer service interactions can really go either way sometimes depending on both the customer and the staff member. Thankfully, I personally didn't have any major issues and was able to get in and out fairly quickly. I did like the layout of the store. Everything looked modern, organized, and they had plenty of displays featuring upgraded phones, internet products, and accessories. One thing worth noting is that some issues can be handled directly in-store while other situations may require visiting a corporate location that handles more advanced account or technical matters. If you're unsure, I'd definitely recommend calling ahead first so they can direct you to the correct location before making the trip. Overall, my visit was smooth, the exchange process was easy, and now I'm just hoping this upgraded internet setup performs much better than the previous one for the added monthly cost.

Sales agents make commission off selling you extra stuff!!!…read more #1 Apple Care is NOT required. Sales guy was so misleading, and now I have to spend my time untangling this Apple Care situation (which I don't need) and getting a refund. #2 the iPhone 17 does not come with a charging box, but it DOES come with a wire. The sales guy also failed to tell me that and sold me on a new box. Any old iPhone charging box is compatible. SHADY SHADY SHADY SHADY SHADY!!!!!!!!!!!!!!

I have to thank Carlos and Julia for taking such good care of my family and I as we transitioned…read moreout of our provider into a new cell phone with better pricing and the best service.

Came for a phone upgrade since my phone was hanging from a limb and right away we were greeting and…read moreplaced our name on their wait list. We had Johnny help us and he made our experience with the phone upgrade very smooth and easy. We had a good experience and would recommend this store and johnny was awesome.

Went there to return / exchange a phone, they said I could not. Found out later they were wrong ,…read morethey just didn't want to do it. Very disappointed. Spent two hours on the phone trying to get return label.

Paulina was super helpful! Thank you for helping me with my trade in! I will be returning to this…read morelocation moving forward!

Fast and professional! Nuf said Good, friendly and quick…read morewhat else can I say? A few more thoughts?

I had an issue with my screen. Went in for a fix. Steve who was working during that time took his…read moretime to explain all the necessary requirements, before going ahead to fix the screen. This is what I call a good service. Enlightening customers with the problem at hand before resolving the issues. 100% would recommend!

I want to give these guys a huge shoutout because although they weren't able to help me with my…read moreissue (liquid damaged MacBook Pro). They weren't dismissive towards me and actually cared enough to take the time to inform me of ways I can try getting this fixed and even made a recommendation of who I can try contacting for help, etc Their recommendation came through and I owe them a huge thank you for that. Very professional and genuine crew here who care about their clients not just money like other places.

Visited the store for a charging port replacement, mine wasn't working properly. Chris was super…read morehelpful by ordering the part. A few days later got a call to come in for services and in the blink of an eye he was done. Thank you so much for your expertise!

Looked at me & my husband crazy cause we wanted to change my number lol . They didn't even know or…read morewhat to say they had to ask the manager in the back if he knew if they can change a phone number or not . He didn't know what to do either then try to tell us we needed to get a new phone to do that lol . Mind you I changed my number few times with a different phone company so all that's telling me is cox is hiring NON qualified people. Ps ; wanting to change your number is not shocker nor is it not a thing I have a crazy ex who keeps calling my phone . .

This was a completely bogus opportunity. I received an email about this event for a free bobble…read morehead at 8:09 AM the day of. I checked and Cox in Rancho San Diego, California open at 10 AM. The day of the offering when I arrived at 11:30 I found this sign posted in the window. I'm an avid Padre fan and completely disappointed that Cox communications could not uphold the deal and offer. Agitated Padre fan

Bad. The guy working there was not attentive. Not helpful. I walked away. Not coming back to that…read morestore.

The ATT Store manager, Andre, explained everything carefully that I would experience if I switched…read moremy 4 lines from another carrier. He took the time to listen to my concerns and got to know something about me. He didn't attempt to "shoehorn" me into a plan I didn't need because he wanted the right fit...and he had done his homework about the plans ATT offered. But most of all, there was good "chemistry" in the way he interacted with me, sharing personal experiences that were appropriate and interesting about the phone and life. While I was there, a handful of other customers stopped by to pick up their phones that they had dropped off previously for apparent issues to be fixed. So there appeared to be "customer support" after the "sale." I don't think one can expect more than this in initial purchase or follow-on customer support for any consumer "thing"-- from buying a refrigerator, to tech gear, to a car.

I was having an issue with my Apple IPhone XR Cell Phone. The front screen turned all black and I…read morewasn't able to sign into my account for that one day. Then I decided to search specific Mobile Phone Technical Support Companies on this Yelp page. I found this MobileCom Company website. Their location is very close distance from my home. I also read about their good Yelp Reviews regarding their customers issues. I was able to drive over to the MobileCom Store on Tuesday for April 21, 2026 at 1 PM. This MobileCom Store accepts walk-in customers. This MobileCom Store is located in a compact strip mall. When I walked into the front entrance I talked to Samir. Samir said their MobileCom Store is a family owned business and has been in operation for 7 years. I explained to Samir that my Apple IPhone XR stopped working for one day with the front screen turned all black and this red light kept flashing every 5 minutes. Samir looked at my Apple IPhone XR and he asked me What was I using my cell phone for before the screen went black? I told Samir that I downloaded this Free Majohn App on my cell phone and then I started playing this online Majohn Game for a few hours. My Apple IPhone XR was working fine on Monday, April 20, 2026 until the next morning on April 22, 2026 on Tuesday. Samir said since my Apple IPhone XR is an older model and I have owned this cell phone for almost 8 years now. I need to delete this Game App off my Apple IPhone XR because playing games takes up too much memory and it caused my Apple IPhone XR to lock up my system. Samir started to remove my cell phone screen to see the electronic components in the back of the cell phone. Then Samir wiped the unit parts with a dust free cloth to remove the debris inside . Samir put the 2 parts back together and he plugged in a charging plug with the cable into the wall outlet and pressed the side button to turn the power on to my cell phone. After Samir was able to see the Apple Icon on the front Screen. Samir gave me my Apple IPhone XR in order for me to sign into my account. Samir started to clean off all the Data in the cache history to free up more memory and the storage space for my files. It had taken Samir about 20 minutes to complete this process. Afterwards, Samir told me that since I have owned my cell phone for about 8 years now, my Apple IPhone XR is due for an upgraded Apple IPhone Version soon. That's the reason my Apple IPhone XR is slowing down on me. Then I asked Samir, how much is he going to charge me for his service? Samir said since this issue was a simple matter he will not charge me a fee this first time. I Thanked Samir for helping me in getting my Apple IPhone XR back in great condition. I received excellent customer service from Samir and his expert service. I will definitely continue to come back to this MobileCom Store again in the future.

Been coming here for years and for the most part always left satisfied.. so when I lost my phone…read moreand needed a new one I knew exactly where to go. Only for them to sell me a stolen phone that was locked.. I paid for the phone in FULL & even agreed to sign on with the phone service they provide.. when I called to inform them that I was attempting to switch services but was being told the phone was locked, the little man on the phone told me, I can either keep paying for their service or go find a new phone somewhere. These people are BAD BUSINESS.. and it's crazy because like I said I've been coming here for years. NEVER again. Do not recommend. Also, how are you answering the phone but then telling me you guys are closed so you can't do anything til Monday? How does that work?