Extremely rude manager who just doesn't care! He stalled us near the door and after listening to…read moreus, he did nothing, just told us to talk to a rep. We already know that and this moron just wasted our time to feel important. There were two reps and one left 45 mins early. So we were waiting, and after some time asked if the manager could help. The manager yelled at my friend that they are down to one person and we just had to wait. The manager was just standing there idle and had the tablet the reps use to look up customers, but did not help us, or anyone! We left without being helped, and on my way out i saw him just standing idle and said we didn't get any help, his response was Okay! This store should be rated -5

Really tried to give AT&T one more try 12/30/2019. Went into the store the customer service was the…read moreworse experience ever. The team had me waiting for an hour then took a break. I got up and left the building No sense of respect given can't even name the ism of their problem. The fix to give me the plan she want to give me was not happening . I was not even offer any choices of plans. "PITIFUL "

Went to get my mom a phone today and I should have known something was off when they said I was…read morerequired to pay at least $20 in cash (A LIE- this is NOT required, but something that helps them meet their quota!). I then found that the sales rep, Ari Scales, charged us for an accessory without disclosing it. I called to speak to the manager to ask for a credit, in which I spoke with Khary Carrintgon, who basically told me this was normal practice because they assume everyone needs a new charging dock (my Mom traded in an iPhone that CLEARLY used a c-type charging dock) & my only option was to return the accessory to the store. I drove all the way back to the store and was then told I could not return the accessory without my Mom's ID or I had to come back the next day. I asked why they couldn't just credit me $20 and the response was "you can call customer service." I feel taken advantage of because I have an itemized written breakdown of charges from Ari, and she did not include the accessory. I only noticed when I looked at my Mom's receipt when I got home. I take the blame for not looking it over in store, but also isn't the employee supposed to have some INTEGRITY?! Then Kyree calls my Mom and tells her I am banned from all T- Mobile stores! This is absolutely unfair to anyone, let alone a BRAND NEW customer. To top it all off, I was charged TWICE by the store rep. She said the system timed out but both transaction cleared from my bank. Now I have to wait for the bank to investigate this in order to get a refund!

I needed an upgrade so I was sold a new phone. The phone needed different charger wires from what I…read morehad. I was sold the wrong kind of wire. When I went back to the store to exchange it, the store wasn't terribly crowded and there were three workers on the floor, but they made me wait 45 minutes to do the exchange. I mentioned that to the worker doing the exchange - "This shouldn't have taken 45 minutes" - and was ignored. Subpar. This happened on June 20, 2022, from 7 to 7:45pm. I hope management reads this and comes down hard on this store.

He scammed me into, buy a prepaid T-Mobile SIM card, that didn't work, bad store to shop at, please…read morestay away from them.