From: Shavon Miller'Randolph Sent: Sunday, July 21, 9:51 PM Subject: This lack of proper protocol To: Account Recruiting Manger Lead (Aeroteck) Candice Johnson Cc: fgomez@cchs.com Fernando, Mike First and foremost I find this protocol very redundant and ridiculous because you just had my one-on-one but thank you for the employment opportunity and Fernando when you did my one-on-one and you said that you will work with me You could have advise me at that time and let me go or you have could have put me to the side on Friday and advise me But having my agency calling me at 9:30 p.m. on a Sunday night to advise that my contract is ended is very unprofessional and not part of protocol but I guess that's how these two businesses conduct business. I honestly wanted to think that John email was wrong about the protocol and management around there but it it is exactly right is very poor management there is no proper protocol no proper etiquette a cross country home service especially when it comes down to management. You do have some excellent employees that will go to the extreme to help a new employee but when it comes down to management y'all lacking so many areas and very unprofessional instead of worrying about time mangement ,You need worry about people knowing that product knowledge Also how to exactly what they're selling to a SP and how to exactly conduct a proper call, with the correct product knowledge not improvising and have real training not to get past a gatekeeper but actually know their product knowledge but that being said know exactly what a Plumber does what a hvac provider does what a electrician does what a garage door opener does pool person exactly do so you don't sound completely stupid over the phone when you're improvising What is actually covered in the preventive maintenance covers these are the questions that are being by Service Providers and this is why they won't join here Network, and why do they have to add us to their insurance policies as additionally insured see those are the questions that need to be addressed and corrected in the improper management and training because those concerns are being bypassed you won't you you want your recruiters to meet a quota but you don't give them the proper resources or adequate training knowledge Add this is an added correction it's a shame that you're losing so many people in the this department due to poor leadership and improper management and the company is losing employees that they're literally quitting not getting fired.  Thank you for the opportunity be blessed and not stressed and I will retrieve my things my personal property Please disregard any typos sent from voice automated text Thank You Kindly Shavon L. Miller read more