Currently working with Crossroads after a house fire, they have been nothing but amazing! They've kept me in the loop the entire time this far and responsive to my needs as a homeowner. We will be doing the remaining of our restoration and rebuild with them ,and I wish I would have called them sooner. read more

Crossroads can be a mixed bag. We had a significant amount of water come into the house and a fair bit of drywall needed replacing, the trim and a fix for the problem (result of a HORRIBLE contractor that finished the deck). The mitigation part went great. Aaron is the guy that was in charge of that and we are happy with that part. Fast forward to having to BEG to get someone out here to deal with putting things back together (the drywall and trim). And that is where things went to hell in a hand basket. They sent a guy named Mike. Who is apparently actually known for doing horrible work that others need to come back and fix. The drywall/mudding was done so poorly a ten year old could have done better. The window trim wasn't even nailed down properly and was so uneven it's was unreal. The painter we are having do the painting came and took a ton of his own pictures to show everyone he works with how awful the job was done. So I sent pictures to the office at crossroads who agreed that yes, the work was unacceptable. So they sent Bobby-with Mike-so he could force Mike to repair his shoddy work. Well redo the trim is more like it. Then they sent another guy-Wes and a different Mike-and they have been AMAZING. Excellent work that they are taking the time to do right. I still do NOT understand why they continue to give work to the idiot Mike. I'll update with his last name if/when I find out what it is. The Wes and different Mike team are phenomenal but man do I regret letting the Idiot Mike in the house. So I guess if you want to/need to call this company make damn certain you are not getting the idiot Mike to do the work. read more

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Had flood in our church basement. They came and fixed it up right away. Very happy with their service and workers

I called to get a quote for mold removal in my basement. The person on the phone answered the phone on the first try and was very friendly getting me scheduled for an assessment. Took the morning off work on the day it was scheduled, and no one showed up. I called twice that morning, both times the person on the phone said she'd check on it and "someone would call me right back." It's been 6 days and no one has called. I also sent two emails and no reply to those either. I'm befuddled. Needless to say, I'm taking my business elsewhere. read more

Purchased a property where they fixed the floor that had sagged over the years. Started checking things and the wall between the 2 bedrooms is not level, its out over an inch from top to bottom. I have a copy of the estimate they gave the previous owner. and they did not do a lot of the things listed on there but charged them the whole price. Like they were supposed to jack up the floor in a couple rooms and it looks like they were supposed to use concrete piles to support it, but they just used pieces of wood nailed together which are sitting on the ground not on blocks or concrete. And that vapor barrier is just laying on the ground and not attached around the edges so im not sure if its really doing anything. Other things are wrong also but i'm not going to put them all here. read more