Really rude and abrasive woman gave me a whole lot of attitude for coming in to sell my stuff - There were zero people there to sell- She barked sign in now into the I pad- After doing so and handing her my DL She said one second and vanished for 10 minutes - I explained I was on a quick break from work and was hoping to just show her one pair of Tory Burch boots- a theory top and a pair of ray bans! Again she gave me unappreciated attitude - She barked we are only buying for winter... I thought to myself wow this store is full of old nasty crap and she is gonna be super snobby and selective with my 3 designer items! No thanks I walked out and didn't even bother waiting for them- this place SUCKS And the crap they sell is even worse read more

If there was an option of putting no stars, I would. I loved going to this place, they have some nice clothing here and there, reasonable prices and great music choices. Workers there? B!tchy, rude, stuck up and think they're so much better than others. I went to sell my stuff there and I searched my closet to see what's in season so I could sell my clothing. It's fall, many girls wear wool shorts. They bought ONE pair of shorts from me and that's because the price tag had 150$ on it. The other shorts that were better than that one pair were all put back in my bag, whatever, They laughed after I left, I don't know if they have manners but, wow, I will not go to THIS location again. Bad service, bad attitude, just bad. I'd only go again if I was desperate for clothes. Otherwise, don't waste your time going to THIS location cause one way or another, you'll see most of those workers attitude come out. Workers, if you're reading this, don't try applying to another location, just keep it at crossroads cause I will yelp you guys down. read more

Lauren is an awesome manager of this location. Her store is organized and neat categorized easily to shop efficiently. Her staff is friendly and knowledgeable on fashion trends. I always find great handbags too. Highly recommend ! read more

This location doesn't have the best selections, the racks are very one note, and doesn't offer much for you to choose from, but that may be due to there buyers lack of knowledge, on trends and current fashion, everything is very outdated and off season and very boring, the silver lake branch by far is the best one. In addition the staff is horrible, a bunch of snooty girls who whisper and talk amongst themselves rather than help costumers, and when asked to help offers an eye role and passive blank responses. Never have I been to a store where everyone acts like they hate there jobs and people. I was looking through the racks as a worker was walking through and got a very nasty excuse me and and eye roll as if I was in here way, well duh your a store so I kinda have to stand here to look through your unorganized messy racks. Best advice save your time and save your money, I live in studio city and love crossroads just not this one. I can always count on the branch to if im in the mood for the worst shopping experience. read more

This review is really just confirming what everyone else wrote- the people who work here are rude. I brought in two Betsey Johnson items, Diesel and plenty of H&M, The only thing they bought out of three bags of clothing was a brightly LeSportSac purse (more in season than a Nordstrom brand jacket?). I try not to take what they choose as a commentary on my fashion choices. The staff working here a very generic sense of the word stylish. Each Crossroads has its own personality depending on the location. The studio city location? Snobbish and a poor sense of quality fashion. (I do appreciate other Crossroads locations) read more

I took in 4 Ikea bags full of clothes in very good or even new condition..nothing was accepted, no straight-legged jeans, (esp no whiskering). No pointy-toed shoes, no new driving moccasins, no flats, no new clean white T shirts. Unless you bought something very trendy yesterday, and toook it in today, don't waste your time... if you have the classics. (conservative in their eye), don't bother. That being said, in looking around, I wouldn't wear anything from there anyway. Weird junk sure to soon go out of style. read more

Make no mistake the girls who work here have a major attitude problem, condescending to sellers and completely unhelpful. BUT the deals, oh the deals...I am a regular shopper here, I have sold to them a few times, but honestly you will do far better on eBay. If it weren't for the fantastic deals and designer finds...like half of my jeans now are from here...I would skip it..but shopping here enables you to keep your wardrobe fresh and ever changing and for that I'll just tune out the bitchiness and focus on finding a steal! Crossroads corporate, ,might want to re-think their training program to include some courtesy and manners workshops! I would NOT tolerate or even shop here with this attitude if it were not a recycled aka highly discounted store! :-) read more

I can agree with some of the reviewers comments about the snooty attitude of some the employees. I see what they mean although I am oblivious to how people are most of the time and don't let it get to me. The selections are ok. I have found more decent items in the past but not lately. I think other locations have better items. The selling part is kinda hard. They are very picky. Don't bother selling anything Forever 21 or HM b/c they cannot compete with the prices of what the stores sell their new clothes for. Also they don't buy skirts since those have a hard time selling and they don't buy vintage items. This is all info told to me from the buyers and from experience. I believe the lowest they can price their items is $10 so if you feel anything is worth lower than that then don't bother. read more

I'm rewriting this review from the original written in 2011 and downgrading to 1 star for the following reasons: Poor customer service from Management Rudeness and a plethora of other sins that one should not experience in a sales environment. Note to Management: if you don't want people of color in your store just post a sign and we'll stop coming. If you don't want to buy our clothes put up a sign and save us the gas and parking meter fee. Teach your sales people to upsale....If they don't want to discuss the items they are wearing from your sales floor, then DON'T WEAR THEM... I was in the store yesterday afternoon, and asked a sales girl/lady about her red and black checkerboard shirt which I had just heard her enthusiastically telling her co-working about however when I inquired about the shirt she was curt and nasty read more

I have always come and sold my clothes at Crossroads. Since I was little it was always the fun and friendly place to go. I don't know what happened to the staff or their attitude, but I have never felt more judged for owning H&M clothing in my life. Most of the things I try to sell are normal people budgeted. I don't have a lot of money (hence trying to sell half my wardrobe) and I have never walked out of Crossroads without selling at least SOMETHING. I went in today with my boyfriend, three boxes and a bag of shoes, and when the third box came out and the buyer (Nicole, was working at 5:15pm 2/23) had not chosen anything. I have jackets and spring dresses and button ups, but when she told me that they were just selective, it was clear that was not the case. Immediately upon walking in and talking to her, she was not friendly, informative, or helpful. She was rude, never made eye contact, talked down to both me and my boyfriend for reasons unknown, and made it seem like the clothes that had been set down in front of her were the grossest things in the world. I did leave before all my things had been looked through. I didn't see the point in standing in a corner while this girl side-eyed me while talking shit. Get your employees together, and stop having a Donald Trump complex. I'm going to take all of the designer shoes and dresses I had in the last box and sell them elsewhere. I will not be returning, as a seller or a customer. read more

OK, if I tell you this you have to SWEAR it to secrecy .... I mean it! Pinkie swear! .....alright..... So this Crossroads has all kinds of jeans by designers, I promise you I hit gold! Seven for all mankind, True Religion, Rock and Republic....you name it, I have found it on the racks. Just today I found a pair of Paper Denim and Co for 40 bucks....sigh, love wearing jeans that retail around 200-300 when I know I didn't pay that, makes me feel all warm inside. The rest of the clothes are pretty hit and miss but if you are in need of some jeans I suggest you make this a stop, you may just walk out with a killer deal. shhh....now keep it quiet 'cause I don't want everyone else knowing and stepping into my jean turf....we may just have to throw down over some 7evens.... read more

Decided to clean out few things to let go from my closet so decided to stop by this one. I understand some clothings are used and or new. Where do I start the staff were very rude. good few items but when I looked up the price I rather go by the full price. And the style I don't understand if it's maybe hip but it's nothing but grandmother Style. Very old Material which is ripped and stain and they're selling this and no name brand or very kidesh. To top it all off this is not vintage. There was few of my items that they wanted to buy but for what they were willing to pay was not even worth it. Please work on customer service work on that and Style as well. Good luck to are buying n selling. read more

This place is a mecca for those who want to find designer clothing at a much-drastically reduced price. Because this is located in studio city, you're going to find countless name brands that were thrown away because they are a few seasons old. Among the brands I saw were Diane Von Furstenburg, Alice+Olivia and Marc Jacobs. Great stuff that seems to have been barely worn and still looks fresh and stylish. I managed to score a beautiful bronze Michael Kors bag that originally went for $298 (I checked the pricing online) but I got it for $32. That's a fantastic deal! The only downside to this place is the customer service. The girls that work here seem to feel that even them giving you a response is too much effort. Specifically, I went up to the front to purchase what I wanted, looked around and saw there was an open register and no line, walked up to the sales girl and asked "are you open" and she looked at me for a good 30 seconds before saying yes. I'm not quite sure if I was supposed to just assume she was open because she was at the register, but having worked in retail, I know that you can be at a register and not be open. Also, because I've worked in retail, I know that staring at the customer for 30 seconds in disbelief because they've asked you a simple question is a no-no. I'd love to come back here and browse for more buried treasure but the salespeople are so rude that interacting with these sullen, angsty 19 year olds doesn't seem to be worth it. Maybe I'll just wear headphones. read more

So this store is decent, I'll give it that. I can occasionally find some brand names that are in my personal taste, but never as great of a selection as Wasteland or Buffalo Exchange. The buying is a slightly different story. Most of the buyers here are nice, they'll converse with me & genuinely look at each item I'm attempting to sell. They usually buy a smaller amount, but that's okay. As for the lady with the ugly "can I speak to a manager?" Kate gosselin haircut, this woman I cannot stand. I'm assuming she is a manager or assistant manager but I DONT KNOW WHY. every single time I come in to sell I cross my fingers and my toes that I DONT get her. First off she'll never say more than one word to you the whole time. Doesn't even smile or look at you. Second, she doesn't even look at the clothes! She'll sift through it half-assed and then go I'm sorry didn't find anything. Maybe you didn't find anything cause you barely even opened the bag?!!? UGH whoever is HER manager needs to kick this lady to the curb. read more

Employees were super specific and polite with such friendly eyes, kept me updated, asked me if I had any questions, and didn't mind answering my questions. Sold 5 items of Brandy Melville, Adidas, other name brands and a vintage cardigan and made $28 in cash. If my items sold faster online, I wouldn't have gone to Crossroads to sell things before moving. So I cant complain about the money that they offered me! Genuinely really great service and there are great finds! read more

I guess it's my fault for not asking about only having one item: I had one item, a blazer completely out in the open. I waited behind several people with bags and bags full of clothes. A man came in noting that he only had one item and they evaluated it right away. I went up noting my one item as well. I was told my item wasn't of interest, with what felt like a cheap apology. I waited over an hour to be sent away while my item was completely noticeable. I cannot believe that I wasn't told that from the get go and why there isn't a separate line for only a few items. This isn't my first poor experience here. I will not be returning. read more

Not a pleasant selling experience. I understand that safety protocols have to be in place but you already have plexiglass between the buyer and seller, we are all wearing masks, and when I wanted to see which items you guys were tossing in the bin to buy I was asked to step away even though I was already a couple of feet away and behind the glass. I was told to either shop or wait outside due to social distancing. It would be nice to be able to audit what you are buying and passing on and not just trust a piece of paper at the end of the process. read more

First time shopper yesterday. The staff was friendly and helpful; the woman manning the fitting rooms offered to bring dresses on display to me and was very kind. The store has a great selection of clothing and you could find designer gems hidden away if you take the time to sift through the racks. My only issue is with the organization of sizes because it's a little difficult to figure out where S, M and L starts and ends. There was plenty of street parking. Overall I would be back. read more

Went by to sell some new summer dresses and vintage gowns - all brand new, never worn. Was told they don't sell formal and they only want seasonal, meaning now is August and they want winter clothes. OK, fair enough. I browsed the racks out of interest and found absolutely nothing. Clothing was unfashionable, dated and unappealing. Prices seemed on the high side. read more

So disappointed with the "Living Wage Surcharge" of 2.5%!! Decent clothes but not coming back. I'd rather go to buffalo exchange or some other thrift store. read more

Crossroads Trading - Used, Vintage & Consignment Near Me - Studio City, California

I'll start off by saying the employees are great; I've never had any trouble with them and they are the salvaging reason for these stars. The men's selection is incredibly lacking in diversity, many shirts are similar if not the exact same thing, and I've never found a pair of pants that fit me there. It's definitely an excercise of patience, if I'm lucky I'll find one, maybe two articles I really like, but I cant rely on it to restock my wardrobe at all. My biggest problem is with their donation after selling policy. I had brought a handful of items to see if they were worth anything, not really expecting much to start since I know how selective they are. I came back for my stuff, and asked if I could just donate the clothes; I only wanted the bag I brought them on back.They refused! "Only overnight" stuff could be donated. I confronted that I had left it overnight. They checked my form, and pointed out that mine was a "3-day" hold, not an "overnight." What the heck is the difference? If I hadn't come back for my worthless crap they would have just donated it anyway. Overall the experience left me dissatisfied and lugging home a sack of clothes I thought I was getting rid of. read more

Just the best. Looking for Burburry at a fraction of the cost then go to crossroads...Coach, Elizabeth and James, Tory Burch anything... you'll find it here read more

I am always trading with Crossroads. All the locations through out LA that I have been to, have very friendly and helpful staff members. I am a big thrifter and find trading to be very cost efficient as well as helping the planet by reducing the amount of materials thrown in landfills. Just make sure that if you want them to choose a lot, take new and barely used clothing. They look for modern and trendy brands. I took in tons of clothing (two hand fulls so over 60 pieces) and they took $120 worth of trade, which I think is amazing. read more

I felt compelled to write this review based on the customer service of an assistant manager at this store. I found a pair of boots I really liked, but unfortunately they were missing a strap and without that strap they didn't fit right or look right. I asked a few of the ladies if they had seen a lone strap anywhere and they hadn't. This employee gave me a discount on the boots and told me she would look for the strap and call me if she found it. Imagine my surprise when she actually called me that afternoon! She had found the strap in the back somewhere. I came in for the strap and now wear the boots frequently. I was so tickled that she took the time and effort to look for the strap, set it aside for me, and called me to let me know. It's rare to find customer service like that in the retail (resale?) world. I'll be back. :) read more

I finally went in after driving by everyday since they opened. Few times round the block for metered parking two blocks away - typical for the area, not an issue. They have a lot of great clothing, no junk stuff. And they display it so well: Pants, tops, dresses separate and by color. But they have absolutely no labeling for size. I'm sorry but why should I want to shift through all the black dresses I love or not just to find they only have one black dress in my size - that I don't even like??? Not everyone likes to shop all day and only by one or two items. And even though I am only a size 10, I don't need to be reminded I am not, nor will I ever be a small - dress after dress after dress. Until they make their store more customer-friendly for all, I will not visit again nor will I recommend it. read more

do not go to this location to sell!!!!! biggest waste of time!!!!! they dont even look through your stuff!!! i gave them my bag and 2 minutes later they called my name??? if you get "jason" just leave and go to the melrose location where they actually take stuff. do not fucking bother if "jason" tries to help you. read more

This Crossroads must only buy teeny tiny clothes from all the teeny tiny actors that live in the neighborhood. I have tried 4 times now only to NEVER find ANYTHING! I am 5'7 and a size 8-10 with pretty big boobs. Not a big girl by any means but not a size 2-3 tiny little person. Why are ALL of their sizes so friggin tiny! Also, their designer selection of stuff was really outdated. I flipped tags over to see the season date and they had stuff from Feb 2004. Dang! I dunno, this place was like an overpriced Goodwill with some fun shoes. I'd rather trek to the Silver Lake location. Way better selection and sizes. I dunno, maybe the hipsters actually like to eat and are normal sized people read more

I've had a better experience at other 'trading' companies. As a seller, the Santa Monica location was much nicer when I last vited (years ago). The unfashionable pip squeak at the Studio City location was basically judging my clothes and giving me attitude. It was kinda funny. She was dressed in an ugly polyester top with nasty nails and tells me "pointy shoes are not in style" as she dumps my shoes back in a bag and then shoves a dress in the same bag (though I'd folded everything and put them in different bags)! She didn't even go through my stuff and said there was a line of people waiting so she "honestly.. I don't wanna waste your time or like.. you know..[mine] "pointing at herself. Yuck man! Go get your AA degree and get another job if you're this upset, hun. I waited 30 mins to have this style police look at my stuff and now she's acting like she is some sort of style expert. I asked her to tell me what size the shoes displayed behind her were and she said "6.5? 7?" like it's a blind guess. Then she turned around to get some hangers NEXT to the shoes and I thought surely she would just lift the shoes and tell me the size but she didn't. So I had to ask her to actually tell me the size because it DOES make a difference if the shoes are 6.5 versus 7. And since she's guessing, I guess they could even be a 7.5 right?! Anyway, I find a few of the employees nice but the little one needs to adjust a bit and learn manners. Anyway, shitty service. Oh and they never answer their phone. read more

Sometimes I can find great deals at this location, but all of the staff who work there are extremely rude and disrespectful. When I went to drop off my clothes, the girl at the counter sighed because I asked her to let me know prices of items. How difficult is it to give someone a call? Stuck up, extremely rude, and couldn't even tell me what they took in until I had to ask the girl multiple questions about the ONE item they took in. Please don't waste your time here. If they are going to treat you like crap, go to the one on sunset as it's much larger and the staff are SO much more friendly and patient. read more

Went here today.Their selection of items is good, all the racks were full. I thought most items were a little high in price though. There is no parking lot. Only street parking with meters and it took about 10 minutes to find a parking space on Ventura. The staff was friendly though read more

This review is for the shopping aspect, not the selling. I found some decent clothes, but I prefer other Crossroads locations, primarily because THE DRESSING ROOMS ARE AWFUL. Like, so awful that after my first trip in and out of the dressing rooms, I jetted to the checkout rather than keep shopping. I didn't even want to find more cute stuff because just the thought of going back into those rooms made me want to cry. Maybe it was just the day I went but there was this pungent, slightly sewer-ish, possibly-rotting-Panda-Express-takeout smell. Plus the lighting was really dim, the floors needed to be swept, and there was gum on the walls in two of the rooms. I go to resale and thrift stores regularly so I'm not expecting a Nordstrom's lounge, but the smell combined with the dinginess was really gross. That being said, I saw lots of cute merchandise, but the condition of some of them was questionable. Many tops and dresses had deodorant marks, sweaters were pilling, jackets obviously were not dry cleaned before being sold, etc. I come to resale shops expecting higher prices than thrift, in exchange for better condition merch. That was not the case here. There are definitely some treasures to be found, I just recommend inspecting the garments thoroughly. BUT DEAR GOD THE SMELL. I may come back here, but only if I rub some Vick's Vaporub under my nose first. read more

I went in, granted I was not dressed al nice but it was a sat of a holiday weekend and really wanted to get rid of a bunch of my old clothing that has never been worn or had only been worn once. It is all in style, nice pants JC shirts and a light jacket. So essentially all stuff that is very much still in style, but I A dont have room b/c I am moving or I just dont fit in to it anymore. The snobby little b***h who came from the back to the front counter only looked through the two little shopping bags and refused to look through the 3 Giant trash bags that I had filled. And the only response that she had was, "she sorry we only buy stylish clothing, so I am going to pass on everything" as the turned to run back to the convo she was having with another employee in the back area of the store. She really could not of been more rude. read more

Shopping: Occasionally some good finds here if you have the time and patience. Selling: after my 4th time selling clothes here, I've decided that it's really not worth the time and hassle for what they pay you. For free 2 hour parking, try the residential streets behind the store. read more

I absolutely love this place! I've never left empty handed. I always find the best deals on high end brand clothing that is clean and in great shape! You can tell that they take good care of their clothing and shoes. The employees are friendly and helpful as well! Also, there the dressing room has multiple rooms so you can try things on comfortably unlike most thrift stores that only have one small room with a curtain. Love this place! read more

I've used to shop at the Salvation Army's and the Goodwills to get some of my "vintage" clothes but I find that I've reached out to other locations such as Crossroads Trading Co. They have a decent selection of clothes, mostly women's clothing of course, but their men's section is getting pretty good as well. They have great shirts that are clean and hip as well as some great jeans for guys. Note: Check out what they have hanging on the walls, those are their best items The staff here is nice, but if you're not dressed like them they kinda put you to the side. Anyhoo, if you happen to be in the neighborhood, parking is non-existent so my suggestion is to park on the street behind Crossroads, or fend for a meter on Ventura. Enjoy. read more

When it comes to shopping, I can get pretty emotional. That is to say, I get carried away. i see something pretty, and I invent a story in my mind of where I'd wear that, and what the weather would be like, and what the day would be like, and how wonderful my life would be if I were wearing that dress to the beach one day and it was warm and sunny.... The problem there is obvious: if I shop based on the life I'd LIKE to have, rather than the one I actually have, I can find myself with a lot of clothes that are fairly impractical. A fantasy dress at 50% off can be a hard thing to turn down!!! Add to that tendency the fact that I've lost about 35 pounds in the last two years or so, well, I've got a lot of size 6, 8 & 10 fantasy dresses that are living in a dark closet rather than enjoying that day at the beach. Enter Crossroads Trading Company in Studio City! They're particular about what they buy- it's got to be in season, and in decent condition, and they'll give you more in cash or trade if you bring something fancy. Don't expect to come out very far ahead, they've got a business to run, so you're not gonna walk out with a fat wad of cash unless you're one of those professional clothing swappers with trashbags full of stuff... but even getting a little trade is a good thing when you've got a closet full of fantasy and nothing that wears well in reality! read more

Aww...why all the bad reviews? I had read them and decided to go anyway to try my luck with these so-called "snobby" evaluators...I got one who was pretty nice and took about half my stuff. I sold 10 items for $55. Not bad! It was all stuff I was willing to part with anyway. So my advice is, make sure you are trading or selling clothes you really just want to get rid of! And don't take it personally if they don't take your stuff. Like someone else has already said, donate it to goodwill and feel good about yourself. *Tip* Things that will sell are name-brand (from Gap to Gucci, their website says,) and in very good condition. Some man brought in some Lakers jerseys? Umm...they didn't buy any of his stuff. So think of things that are just a *little* too nice to just give away...and try your luck here...goodluck! read more

Moving this weekend and decided to stop by and see if they could use any of my clothes I don't wear anymore. I was greeted with a smile upon arrival, checked in and only waited about 15 mins before Natalie started to go through my clothing. She thoroughly explained the buying process and they're currently looking for summer wear. I knew they weren't going to buy everything I brought, but they took some items and I made some good money. After all, these clothes would just be sitting in my closet. I will say that they're particular in what they look for, but it's a business and they're only going to buy things that will sell in their store. If you decide to sell here ask for Natalie- very nice, friendly and professional. read more

If you're trying to sell clothes then you better just take your favorite items from your closet and bring them here. They are really picky about perfectly good clothes. This not so fashionable individual told me none of my clothes were sellable. Okay lady, half that store isn't sellable, but hey that's why she works at a second hand clothing store. Gross. read more

I first discovered Crossroads on Haight in San Francisco, back in the days of my youth (aka freshman year of college). I was sooo happy when I returned to good old So Cal and found out that there are Crossroads locations all over the freaking place. This one in particular is within walking distance from my job (not good for the budget, but oh well). It is definitely hit or miss at Crossroads, and sometimes the prices can seem high for a second hand/thrift store until you realize that you're looking at high end brands. My trip today resulted in me snagging a cute little hoodie that I had been eyeing at Urban Outfitters for *gasp* half the price and in perfect shape. And, after reading some of the other reviews, I made a second visit, during which I scored a perfect pair of Chip and Pepper jeans for a mere $35!!!! I think I've fallen in love...again. read more