The beat care and attention anywhere around here. Both Dr…read moreFrench and Natalie Toth ARNP are awesome as we as their staff.

Office staff are unfriendly. Dr. French is 'personable', but also takes more of an interest in your…read morepersonal life than your health. They follow up late with test results, nobody ever answers your calls, it's hard to get prescription refills (they just want you to come in again and be charged for a simple refill and want to charge charge charge) and the office is dated. THEY DON'T EVEN KEEP MEDICAL RECORDS STRAIGHT! Request your medical records from her, you'd be surprised what's written down and compare it to what actaully happened at the appointment/what you were really prescribed. Will be going elsewhere for a PCP.

Not bad the best if experience with their facility. They do everything y the letter of their…read morerules. So much so once they had a person in a medical emergency in their ER parking lot and would not go out of the building to pick them up and bring them into the ER. A bystander had to get them inside the ER before they would take over.

I recently saw NP Stephanie Bello. I have never posted a complaint about any provider. But if you…read morechoose to see her please do so with caution. Please do differently than i did switch at the first red flag. And take notes bc when you call to address them she will deny everything .i had no conflict of interest with kiher . I believed her when she stated she cared. I am not sure saying don't go het just do so being prepared to notes and recap the visit and make sure correct notes are put in you chart.

If I could give 0 stars I would. It is impossible to get an appointment. Their doctors are retiring…read moreor moving away and they don't replace them. Even if you need help right away you can't get an appointment for 30 days or more. When asked what you should do they tell you to keep going to urgent care. They make it obvious that they put profits before patient care. What a disgrace!

Drs/Nurses are okay, front office staff leave something to be desired, though. Rude, forgetful,…read moreshort with you, don't follow up on prior authorization requests, etc. Facilities are nice, location is easy to get to. Overall, I rate them as okay, but could still do better.

Good when you have appt. Several occasions they will work you in. Good luck when you are really…read moresick and they tell you go to urgent care if you can't wait for appt. I would hope calling early morning they find a slot and work their patient in. I was placed on hold for long duration while girl checked a second time, was left on hold. Called back third time and call was put thru vm?? Now i cant get thru

We recently moved to the area and needed a pediatrician for our child. This practice is amazing…read more(and doesn't require vaccines!!!) HUGE PLUS! The doctor was very good with the child, listened and took her time to hear all our concerns and questions. Very clean and professional practice. Highly recommend.

I so appreciated Mrs. Fickling! I've never had a…read moredoctor/nurse practitioner who spent so much unhurried time with me. Love the fact that she is interested in getting to the bottom of my symptoms not just medicating them.

This is by far the worst doctors office in Pensacola. Call to make a appointment and get advice the…read moreladies are immediately rude and dismissive. When I am actually able to make it to my appointment they kick me out because I explained I've had trouble breathing since I incident at work that I'm not claiming on workman's comp I was only explaining the situation but was immediately told I will not be seen and they can't have anything to do with helping me. I was in the office to setup a primary care physician but was instead met with aggressive employees with no peoples skills or communication skills whatsoever.

Seriously my last straw with them today. I've been out of my medication for two weeks. I've called…read moremultiple times to get an appointment to get the answer machine and they never call back like they said they would. Finally got them today, TWO WEEKS until I can get an appointment, making it 4 WEEKS I will be off medication that I have been on for 4 years. Finding a new care provider TODAY! Haven't even been with them a year, I see why now why they have such low reviews. The front desk couldn't care less about their patients. Always seem to be put out when I come in, that is their job!!!

Abysmal intake department. The experience was so negative…read more The intake dept. refused to book my husbands appt. with the specialist because they wanted to know what the diagnosis was. That was the entire reason we needed the specialist! My husbands primary care doc couldn't diagnose and urgent care couldn't figure it out; those doctors told my husband to see a specialist yet when we called to book with the specialist the intake refused to book the appt. because we didn't have a diagnosis and because we didn't have a referral. We just relocated to the area, so no referral. I've never had a worse experience with a medical institutions intake dept. OK, I wrote this review before my husband went in. He had a very positive experience with the specialist which is why I'm giving 3 stars. The specialist immediately identified the issue and provided a diagnosis & a prescription to treat it within the first 5 minutes of the appt. It took all of five minutes despite the fact it took over six weeks to convince the intake department to get an appt for his condition that my husband had been suffering with for four months that two other doctors couldn't figure out. Thank God it wasn't life-threatening, but I'm disappointed with this facilities intake and I will be reluctant to book here in the future although my husband had a very good experience with the doctor. Btw, we have high quality PPO insurance although we were so desperate we would've paid cash but apparently they don't take cash patients here either! Just strange and terribly inefficient. Non medical professional staff should not be gate keeping appts. The end.

This place has gone downhill since they expanded…read more 1.5 hour wait for labs (with early morning appointment). May 2026. Called to make an imaging appointment, hold for 20 minutes just to get placed back into the primary care queue for another 20 minute hold... for them to tell me the first call to imaging was correct and placed back in that queue! Another 20 minute wait. May 2026 Imagining appointment rescheduled for 5 months later with no notification, called and nobody knows why. April 2026 Scheduled for a mammogram, undressed and in procedure room when they tell me they scheduled it too soon for insurance and come back next week. Feb 2026 The doctors are good, but the scheduling and waits are unacceptable.

I recently had to leave work early because of (a yet to be determined) illness. My workplace is…read morenear here, so I stopped in. I didn't have my employer-provided insurance card, but I called the number and asked for the information that I would need to be seen and covered, but of course I didn't get what I actually needed. So the nice lady at the front desk attempted to get that information for me. About 30 minutes later, I reached my threshold of waiting...although she was still on hold and patiently (hah! patient!) waiting to speak to BCBS. So I stumbled out and wove home. Incredibly nice people and not much of a wait. If I had my card, I would have seen the medico in maybe 20 minutes. Better than the 143 minute wait at the CVS Minute Clinic...where time actually is measured in minutes, but there are a nuclear buttload of minutes. I'm sure, now that I located and walletized my insurance card, that I'll visit again. I'll update when that happens. But four stars for the willingness of the nice lady to listen to bad hold music and cheesy advertising snippets for 30 minutes, and the gleaming cleanliness of the facility. I forgot to tote my own ink pen, BTW. Never forget to tote your own ink pen to a hospital or urgent care. The person who last touched the one that you must write with may have had something worse than you had. Just saying.

Not thoroughly impressed with this UC facility. For one, the waiting time is too long, there was…read moreone other person in the lobby and still had to wait close to an hour. My main issue here wasn't even the wait time. My visit was for stomach pain, the nurse just prescribed me with some drug without doing a proper analysis. The drugs prescribed ended up making my symptoms worse than before. Don't plan of returning and I would not recommend this facility to anyone, there are far better options in the area.