We recently stopped into Crown Granite and Marble looking for kitchen countertops. Gabriele was a huge help in our decision making process which we were very appreciative after a soured visit to a competitor in Medina. They had exactly what we wanted at a great price in stock. The crew that measured and the guys that installed did a great job. My wife and I highly recommend them for any of your countertop needs. You won't be sorry. read more

I am so happy I chose Crown Granite and Marble for my quartz countertops for my newly remodeled kitchen. From our first appointment with Lisa, who was so knowledgeable and helpful in making our choice, to Phil who came to our home and measured, and finally to the great team who installed our beautiful countertop, we couldn't be more pleased. I would highly recommend Crown Granite and Marble and choose them again if I have any future needs. read more

Disgusting customer service. The lady who brought us to the back to look at granite had a stuck up and judgmental attitude from the start. My husband asked for prices without installment fee and she makes a comment "well, I wouldn't recommend for you to do it yourselves", when I asked whys that, she replied "because you're not an expert". This woman just met me, doesn't have a clue that we've been flipping houses for 5 yrs and are perfectly capable of installing granite ourselves. I immediately left after she made this snobby remark. We'll be taking our business elsewhere and recommend others to do the same. read more

Do not use this company. Our granite was installed incorrectly and cracked. We asked for it to be replaced and they said they will not do anything. Said we can put caulk or molding in the gaps and our sink which does not fit because of the incorrect cut is supposed to hang over the cupboards. Buyer beware! read more

Let the buyer beware! I have worked for many years with Crown successfully. This week was shocking! We had a fireplace surround installed. The installer was terrible and could not be bothered to center the marble. A brick firebox is not moveable, therefore it is fairly obvious (for anyone who thinks) for the need to measure and center. I have called to discuss the matter and the owner Mike will not return my calls. People understand mistakes just have the guts to take personal responsibility. Apparently, this is not a something they understand read more

Charlotte in the showroom was incredibly helpful and the installation team was excellent. We found beautiful granite and the staff was helpful in helping is to find backsplash tile and facets and sinks for our kitchen and bathrooms. We are so pleasedx! read more

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We purchased a remnant from Crown Marble and Granite. The salesperson we dealt with was amazing. We really connected and she pointed us in the direction of a beautiful piece of granite. The piece we needed was about 83 inches long with a sink cutout. When it was templated it was discussed with our contractor to keep the trim pieces off the two areas so the granite could slide in with more ease. The template person also recommended going with a 22 inch sink to allow for more granite around it. The salesperson and I taped out the piece of granite and I dropped off a 21 inch sink I ordered from Home Depot. Delivery day came so my contractor removed the entry door to our home, moved the washer and dryer out of the room and the trim pieces that could get in the way we're not even installed. Then I checked email and was told during our delivery window that delivery needed to be pushed back to the next day. We accommodated that situation by leaving the washer and dryer in the entryway blocking our access to the garage and our contractor put the entry door back up. Delivery day finally arrived. And....our 83 inch solid piece of granite with a sink cutout arrived in 2 pieces. Crown made the decision to cut the piece right down the middle. There was never any communication from Crown that this had to be done. There was never any indication from the template person from Crown that this had to be done. The salesperson was not aware that it had even been done until I reached out to her as the two pieces came off the truck. Crown did not find it important enough to contact the customer to tell us what we ordered could not by done. Never did Crown call us and offer to add support bars for those areas of granite they were worried about. We would have paid the additional cost if given the choice. Our remodel was a total remodel. The room was gutted. We could have changed our original plan to have the sink area be separate from the counter area had we known a solid piece of granite could not be fabricated to fit our space. Back to installation day. The installer said he could make the seam disappear. Well, he didn't. That seam is in the middle of my remodeled room. When I turn on the under cabinet lighting it is highlighted even more. We reached out to Crown asking for a new piece of granite as one solid piece like ordered. In the meantime our contractor stopped his work since adding the trim and putting up the tile backsplash would hinder removing and installing the countertop. After almost 3 weeks we were offered a $200 refund. Unacceptable. We asked our salesperson to connect us with the decision maker on this and we were connected with Pam. Pam admitted the communication on their end was lacking and she would bring our situation to the owner, Mike. She also said she would be in touch by Monday 12/7 by noon. No call received so we called her. She said she called me but there was no missed call on my phone while I was at work. This time Pam was not so nice and said the job was done to industry standards and the fabricator made the professional call to cut the granite in half and at this point the $200 refund isn't even an option. We are out $1040. Never, ever use Crown Marble and Granite. read more

The staff at the State Road location was great- Charlotte and Rebecca did a great job in show room and in the installation process. Best selection and the estimate is thorough and complete. We had the tear out and installation of the quartz for our kitchen, and they coordinated a plumber that same afternoon. Unlike other stores, they stock , sell, fabricate and install under one roof. They treat you like family, and do everything they can to assure your satisfaction. read more