My daughter is a student at the University of Alabama. Derrick and his team have been our…read moretransportation service from campus to and from the Birmingham airport multiple times. He has treated her like he was transporting a family member! They are ALWAYS on time and pick up and drop off from her dorm door, not at a pick up spot. They are understanding with delays and flight cancellations. Last year my daughter missed her connection and had to wait until the next day which was her birthday. Derrick went above and beyond and brought her special candy to wish her a happy birthday. I highly recommend them and their services

Derrick is a great guy. He has driven my family on several occasions and we have had a great…read moreexperience with Derrick. We highly recommend him.

We had an exceptional experience with our driver, Alina. She took us to three wineries, a…read moredistillery, and dinner, and everything ran seamlessly from start to finish. From the moment I booked her, she went above and beyond--after I sent over my planned route, she suggested a better, more efficient itinerary that made perfect sense and improved our entire day. Alina was professional, knowledgeable, and incredibly helpful throughout the trip. She even took photos for us, which made the experience feel even more special and memorable. She also truly saved the evening--after taking us to dinner, the restaurant turned out to be a bust, and we thought we'd have to head back to the hotel and figure something out. Without hesitation, she said, "I got you," and took us to Hattie B's Hot Chicken, which ended up being the perfect choice. If you're in the Birmingham area and looking for reliable, top-tier service, I highly recommend hiring her. Alina is truly top-notch.

Alaina was amazing from the get go! It was an early morning call and she answered, got my kiddo…read moreall situated for pickup and drop off at the airport! Great communication before and after drop off. We would highly recommend her service.

We had a reservation for a teenager. We called and asked for a text to let us know they were there…read morefor pick up. They changed the pick up location and never notified us. When we called the manager and owner they called us lairs. Use another service. They don't coordinate with each other

Very disappointed. Was supposed to leave at 2:15 and it's currently 2:50 and we are still waiting…read moreto leave. Seems like they're waiting on people arriving late? why??????? we signed up for 2:15 departure time, so we should leave at 2:15. Unprofessional, we have places to be.

Our daughter is a freshman at the University of Alabama and since we live in MN we have to fly her…read morehome for breaks. I was forced to look on the Internet for transportation to the Birmingham airport as the school shuttle does not run at 9:30 p.m. Being 1000 miles away it was important for us to know that she would be taken care of by a reputable, experienced, and professional company. Ambassador Limousine exceeded our expectations and then some. Once she landed, the owner of the company, Raymond, called our daughter to make sure she knew exactly where to meet the driver, a female who was very courteous and professional. I went with this company because of their longevity in the business, but I will continue to use them because of the ease and safety they provided our daughter back to her dorm. Outstanding service is such peace of mind!

Excellent service. Right on time, responsible and helpful. I have used WILGO a umber of times…read morebefore and plan to use them again.

Everything went as planned great communication and friendly driver. We will use againread more

Super Nice experience, Drivers are professional lets not leave out party bus experience... we have…read moreused them numerous times!!!

From the owner: At KEYS Party & Luxury Transportation, we take pride in delivering a transportation experience that…read moresurpasses mere point-to-point travel. By prioritizing your safety and comfort, we seamlessly integrate luxury, reliability, and convenience to cater to your distinctive travel requirements. Whether you're organizing a party, wedding, date night, airport transfer, shuttle service or attending a sporting event; we guarantee a flawless journey every time. We aim to make every journey a memorable experience. Trust us to provide the comfort, safety, and sophistication you deserve.

I'm an avid and optimistic traveller, and I also don't believe in giving such bad reviews unless it…read moreis necessary, because I understand there are mistakes and bad days every once and a while. Having scheduled with ACR Express a round tip from the Birmingham Airport to the University or Alabama, Tuscaloosa. I encountered the worst experience with shuttle arrival and costumer service with the office. On my returning trip, the bus did not show at the destination on time or at all; they finally, mind you, called me back (the bus driver) after I had repetitively called their office trying every extension they listed to talk to an operator at least to figure out why my bus is an hour late, and still missing. The Bus driver had gone to the wrong pick up place and called me a hour and a half later, asking where I was . . . I had to end up paying for a taxi of $140, from the University to the Airport, and when the Company called me back the next day; argued with me about the driver and then told me they would only refund me half of my ticket, even though I had to go out and spend more than triple the amount on a taxi cab, due to their mistake and poor customer service. TOTALLY DISSATISFIED WITH THIS COMPANY AND HOW THEY WORK. Next time, I will spend the extra 20 bucks on Grey Hound for the reliability. The saying is true, "You get what you pay for". . . Cheap, isn't reliable.

My daughter was scheduled to be picked up at 1:15 from the University of Alabama. She called at…read more1:20 and was told they were 10 minutes away. The shuttle was late and arrived at 2:00. Then it broke down in Tuscaloosa. She was told a replacement would arive in 30 minutes. After 30 minutes, I called and was told 15 minutes. Then, 20 minutes. The replacement arrived after an hour. The driver of the broken shuttle had no idea what was happening or where the replacement was. The home office was guess-timating the whole time. When I told the home office we were concerned about my daughter missing a flight, they said they were "sorry." The guy she was on the shuttle with missed his flight.