My family's experience with Springfield Rehabilitation & Healthcare Center was deeply troubling,…read moreand now we believe the issues extend beyond poor care into retaliation against families who speak up by Marquis Health Consulting Services. During my aunt's 11-day stay in 2024, we witnessed and documented serious problems: Trash left on the floors and unsanitary bathrooms (see one photo). A roommate whose oxygen was unplugged, dropping her Oxygen levels to 61% -- a near-catastrophe. A lack of responsiveness and overall neglect that worsened after we filed a complaint and submitted a review. My aunt is a former educator, soft-spoken, deeply religious, and severely disabled by late-stage MS. She was never violent or abusive. Yet, when she recently needed placement at a different facility (Providence Rehab in Yeadon, also managed by Marquis Health Consulting Services), she was suddenly denied admission. The company cited "13 incidents" from her Springfield stay, though no such documentation was ever shared at the time. This feels like retaliatory blacklisting for our prior complaint, which is against the law! We have now filed a formal complaint with the Pennsylvania Department of Health and the Long-Term Care Ombudsman, because families should not be punished for demanding safe and dignified care. No family should have to fear retaliation simply for advocating for their loved one.

Possibly the worst rehab facility in the area. Terrible service and quality of care. My mother…read morenever recovered. Rating zero if I could. The assisted living facility is good and I don't want to confuse anyone on that. The facility is separated rehab and assisted living.

non reponsive - can't keep staff at any level - had to pull mom out at immense cost and hassle -…read morehighly recommend looking elsewhere

Tracey and Kim are incredible! They really are very kind and caring. All of the staff are…read morefriendly and helpful. Deanna and Melanie also help to make you feel comfortable. I would highly recommend Springfield Physical Therapy!

One on one ,professional ,caring Knowledgeable,friendly c,…read moreclean ,safe and i trust them to get me back on my feet sfyer knee replacement surgery

This was my second surgery on the same rotator cuff. My first time around I went to another well…read moreknow PT chain and while I thought they were good they did not compare to my experience at ATI Dave and the rest of the team were friendly yet professional. They showed more interest and provided more hands on therapy to help me in my recovery. The equipment was top notch and up to date and the facility is bright and clean. Though I worked mostly with Dave I could see the other therapist were truly dedicated to their patients. The supporting staff are equally great and everyone made you feel comfortable. The place has a friendly and family atmosphere right down to the other patients. One big happy family! Thanks ATI for getting me healed and back to work. Choose ATI Springfield and you won't be disappointed.

A personalized and personal experience. I've used ATI twice and have recommended them them family…read moremembers who were also happy with their existence. Anthony is the bomb.

Great Staff! The clinic is new and clean. Provide a great level of personalized care. The front…read moredesk staff is welcoming and accommodating. Highly recommend them for any physical therapy needs.

My Son and I come here for PT and we love it. The therapists are great, they are extremely helpful…read moreand the center is so neat and clean. They really do a great job here. Highly recommended

I called this place twice and no one ever gets back to you. I left messages for 2 different people…read more Brenda is useless! Terrible customer service. If they can't call you back, I don't want my loving family member there. I can only imagine how they treat their residence. Yikes!

My mother and I visited last week and were given a wonderful tour; we were told up front how much…read moreit would cost for the entry fee as well as what the monthly cost for the newly rehabbed studio would be. We were even offered paint samples! However, we got a little worried after we were told the apartment was hers but didn't hear back after filling out the residential application. It turns out that "corporate decided this was not a viable option for my mom." She had the entry money and could easily afford the monthly fee, but after the sale of her home, they decided that since she wouldn't have $100,000 or more in assets, they could not approve her. This is not in any of their marketing materials and wasn't mentioned one time! Don't waste your time.

Multiple perspectives Close observation…read more Targeted therapy Enhanced home program Rapid results After two hip replacement surgeries and physical therapy after them, but still having problem areas, my surgeon suggested that I try a different approach to physical therapy. I found Advance Physical & Aquatic Therapy. I could not be more pleased with my experience there. Multiple perspectives My intake process was supervised by the senior therapist. In addition, I worked with three other therapists. Each one of them made observations about my therapy and suggested specific alterations to improve the outcome. Close observation I was continuously observed, and corrected in the manner in which I performed the various therapies. In physical therapy, if you do not perform the exercises properly, you cannot get the maximum benefit. Targeted therapy In addition to such a general matters as balance and flexibility, as I progressed in therapy, the therapists found specific exercises which assisted me in solving my specific problems. After my two surgeries, although my leg lengths were physically identical, the abdominal wall on one side did not allow my leg to hit the ground as it should. One therapist came up with an approach which dealt with that specific issue, and which has now largely been resolved. Another therapist came up with a modification which allowed me to add that exercise to my home program. After the surgeries, I found it difficult to put on shoes and socks, because I could not rotate my lower limbs below the knee upward to the extent I should be able to do. A third therapist came up with an exercise which is massively improved that situation. For years before the surgery, I had been dealing with curvature of the spine. It had worsened to the point where it was difficult for me to button the top button on dress shirts.. Being increasingly bent over started to bring on esophageal reflux, which was extremely uncomfortable. Over the course of my therapy, not only was I given a general conditioning program, but I was given a very effective method to help ameliorate the curvature of my spine and the esophageal reflux. My situation has improved to the point where I do not have symptoms of reflux, and I can, once again, button the top button of dress shirts, and put on a tie in a proper manner. Enhanced home program Every physical therapy program with which I dealt has provided a home program, the participation in which is absolutely essential for progress in relieving any condition. Advance Physical & Aquatic Therapy took that process to a new level by the use of a specific app. The app not only lists the specific exercises to be performed at home but also lists the number of times the exercise should be performed at one time as well as the number of times per week it should be performed. The app also provides a short video, showing the exact matter which each exercise should be performed. Upon completion of the set of exercises, it sends a signal back to the assigned therapist. Rapid results I completed the program in under five months. Am I physically perfect now? No! But I leave the program, knowing that I have the knowledge of how to continue progressing, and how to maintain an increase my fitness. Prospective patients should also know that, in the event that they do not have access to their own gym, or have athletic equipment at home, there is an aftercare program available for people who want to continue at the facility.

Highly recommend coming here for physical therapy! They have a warm water aquatic pool that helped…read moreme a lot! I recently made the transition to land therapy. All of the therapist there are wonderful. They listen to me and adjust my workout to meet my goals. I'm so happy I made the switch and began my therapy sessions here.

[556] This easy to…read morefind Hospital has plenty of paid parking in the garage. Entrance is thru the Sportsplex (aka gym) which is super cool. If I lived closer I would definitely be a member. The hospital is very clean and plenty of signs so you do not get lost. We walked past the cafeteria. Didn't eat but the layout is super cool and modern. The staff is very friendly and helpful. Tons of comfortable places to sit and wait for your loved one. I rather not be in a hospital but if I did this would be my top choice.

I was stuck here for a night a couple of months ago after what turned out to be a gall bladder…read moreattack. Personally, I received decent treatment here both in the ER and in the room I was given. Granted I was at the ER at 6:30 am and it was empty. So I suppose I lucked out in that regard. The nursing staff was courteous. The doctors I saw though were not up to my standards. The dietary advice I got upon discharge from one of them turned out to be pretty inadequate upon further review after the fact. And at least one different doctor came into my room for all of two minutes, maybe listened to my heart, asked a couple of questions, and then billed my insurance for a visit. I swear some of these doctors just make rounds here to rack up billing. I could be wrong. But it left a bad taste in my mouth. I'd come here before I went to Taylor though. That's for sure.

Kayla, my physical therapist is the best! She knows what she is doing, is very personable, has a…read moregreat sense of humor, and is patient with an old guy like me. Keep up the good work!

Rosemary O'Halloran, PT is very knowledgeable and helpful. She welcomes each client into NovaCare…read moreRehabilitation. She assesses their needs and demonstrates the exercises they need to do. She emailed me the exercises she wanted me to do at home. She is patient and kind. Although no one wants to be injured or need PT, Rosie and NovaCare Rehabilitation are what you need if you are injured or need PT.