If you are looking for the ultimate real estate duo in SF, look no further than Terrance and Crystal. I've worked with them to buy two properties and rent out a third, and they consistently exceed expectations. They recently helped us sell our luxury condo in Mission Bay, and the results spoke for themselves: an off-market deal that set a record resale price for the area since before the pandemic. Their network is massive--they even sourced the buyer themselves through their agent connections. Terrance and Crystal are professional, highly communicative, and know the Mission Bay/SF market inside and out. They make complex deals look easy. Highly recommended! read more

Crystal Injo Chan - Compass - One Mission Bay Condo - Real Estate Agents Near Me - San Francisco, California

See all

This was our second time working with Crystal and Terrence, and we'll absolutely continue to work with them. They were incredibly helpful throughout our condo purchase and made the whole process feel much less stressful. They know the area really well and introduced us to a building we hadn't even considered before, which we ended up choosing. They put together a solid comp report, helped us negotiate a price we were happy with, and advocated for us during contingency, including negotiating a few small repairs. What we really appreciated is that they were always honest and didn't hesitate to flag properties that weren't a good fit for our needs. They were also super responsive and helpful with questions, not just about the purchase itself, but homeownership in general. read more

Crystal and Terrence are outstanding. I met them while living at One Mission Bay, and when I decided to rent out my condo, working with them was an easy choice. Their deep knowledge of the neighborhood and hands-on experience as residents gave me confidence, and they delivered flawlessly. They made a complex rental market feel seamless--organizing every detail from applicant screening to lease negotiation with precision. Communication was clear and proactive, and they quickly secured a high-quality tenant. Their property management has been just as strong, marked by professionalism, responsiveness, and care. Beyond their expertise, they're simply great people. I couldn't recommend them more highly to anyone looking for tenant placement or property management in Mission Bay. read more

I couldn't recommend Crystal and Terrence more highly to anyone looking for tenant placement or property management in Mission Bay. I had a wonderful experience working with them to rent out my property. Having known them as active members of the community, I knew they had a great pulse on the local market. Crucially, they also know the ins and outs of my specific building (managing around 100 units there), which made the entire process incredibly efficient. What stood out most was how smooth and stress-free they made everything. Their communication was exceptional; Crystal was always proactive and incredibly responsive, going the extra mile to ensure my needs were met while keeping me updated on the important details. I was anxious about renting out the unit, and she was so patient and responsive to all my questions, which truly put me at ease. They handled the process from start to finish seamlessly--from market pricing and ensuring the unit was showing ready, to leading the showing (including a building tour), conducting rigorous applicant screening, and managing all the necessary paperwork. Crystal is professional, yet incredibly easy to talk to, providing honest and expert advice. They secured a high-quality tenant quickly and handled all the move-in logistics with precision--including coordinating the necessary maintenance, a deep clean of the unit, and the HOA process before the tenant moved in. For anyone looking for a reliable, experienced, and grounded team for your real estate needs, Crystal and Terrence are the absolute best. read more

We first met Crystal as a neighbor when we bought our unit -- she was an active part of the community, always organizing events and helping others. When it came time to sell, choosing her as our agent felt natural. Crystal is genuine, direct, and brings her own thoughtful perspective -- she doesn't just go along with whatever the client says, which we really appreciated. She and her partner Terrence know the Mission Bay market inside and out and are well-connected in the community. Their communication was fast, clear, and efficient. They always laid out next steps, making the process smooth and manageable. We'd gladly work with them again and highly recommend them to anyone looking for a smart, experienced, and grounded team. read more

Crystal and Terrence are a dynamic duo, and I'm not sure you'd be able to get the same level of expertise and service from any other agent! We have had the fortune of being supported by them for both renting out and selling our condo in Mission Bay, and you'd be hard pressed to find anyone that has a better pulse of that neighborhood. You'll be in great hands with them as your agents! read more

I cannot speak highly enough of Crystal and Terrance with helping me sell my SOMA/Mission Bay 1 bedroom condo. I picked them to sell my home due to their extensive experience working in the area (they also live in the area). With a tough real estate market and certain restrictions with the HOA, their knowledge made them a differentiator compared to their peers. They were good about managing me, the seller - they kept me in the loop on what was happening in the market with neighboring units on sale to help set expectations. At the moment I didn't really know why they were telling me all these things about other condos in the market but when they recommended pulling down the price, I understood why because those previous updates laid a foundation for that conversation. On the other hand - when I came to them suggesting we pull the price down even further they pushed back giving me specific data points on what price points were selling quickly (which was well below my unit's value), examples of units that were comparable to mine and on the market for the same amount of time, and advice that my outcome would be better sticking with the current list price - and their advice was always spot on. I sold my condo at a number I was happy with. They were also very responsive and great communicators - great about hoping on the phone (usually for me to vent), always empathetic but always keeping their eye on the end goal. It was a frustrating 6 months getting my condo to "Sold" with many ups and downs but I am so grateful to have gone through that ride with them at the helm. read more

We have been buying, owning, and selling real estate for 15+ years. We have worked with numerous agents. Crystal is exceptional. Crystal managed multiple condos in San Francisco for us. She went above and beyond, handling numerous issues without us having to worry, often for free. When it was time to sell, each time, she was great. Again, she handled every aspect from finding quality stagers, repair people, etc at a good price. Kept us well informed as to the market. She helped us price it right. She helped us negotiate. Everything done perfectly. I would highly recommend Crystal for buying, managing or selling residential real estate. read more

I met Crystal and Terrence through referral. This is my first purchase in US and I could definitely use a help from someone knowledgeable and experienced, especially in San Francisco condo market. They were helpful for every steps from finding a property, negotiation and finally closing it. They are very easy to reach out to and whenever I have a question they were there to answer it. I would definitely reach out to them again for my next transaction. Thank you Crystal and Terrence! read more

Crystal and Terrence helped my bf and I find an apartment in SF, and we couldn't have asked for a better team to work with. They always kept us up-to-date on available or soon-to-be available listings, and were very flexible and accommodating in terms of timing for showing us different apartments. They also knew the ins and outs of each unit and made sure to tell us both the pros and cons of each so that we could make truly informed decisions on which place would fit us best. In terms of communication, both Crystal and Terrence are excellent. Any time we reached out to them for anything, they were always very prompt and clear in their responses. When we moved in, we found some things that needed to be addressed in the apartment. Within a day, Terrence and Crystal showed up and personally fixed all these items. In general, they're just really cool people, and we always felt very comfortable with and well supported by them during the whole apartment hunting and move-in process. We highly recommend working with them, and we'd definitely love to work with them again if we're ever looking for a new place. read more

Crystal did an amazing job in helping me to rent an apartment in Mission Bay. I was moving across the country and unable to tour units in person, and Crystal made sure to send me detailed video walk-throughs of multiple units. Moreover, the unit I was interested in did not come with a parking spot, and Crystal went above and beyond to find me a parking spot in the building. Even before my move-in, Crystal sent me detailed measurements for my unit so that I could start planning out furniture. After my move-in, Crystal made sure to check in on me to make sure everything was going well and also took the time to walk me through helpful tips-and-tricks for my unit. Working with Crystal was incredibly enjoyable -- she was very responsive and always gave great advice. I look forward to working with Crystal again for my next real estate needs! read more

Crystal and Terrence helped us sell our unit in One Mission Bay and it was a great experience. It was our first time selling home and they explained all different options and guided us through the process smoothly. Terrence and Crystal are very knowledgable about the market, the neighborhood and the building and had great attentions to details. Also helped us negotiate with the buyers in the tough buyer's market. Highly recommend! read more

I have worked with Terrance and Crystal for several years and every time I get to work with them I am really impressed with how professional and consistent they are. I am a property and termite inspector and I get the opportunity to work with many agents and these two really stand out. I would highly suggest anyone looking for a agent to try working with Terrance and Crystal. I look forward to potentially working with them with my home purchase in the future. If your looking for a personable, consistent, professional team I wouldn't hesitate to contact this team!!! read more

Choosing who to trust in the listing and property management of your home is critically important - it affects how your home is taken care of, how much it is worth and can be worth, the quality of renters you get, etc. So in consideration of these qualities and services, it was clear that Crystal and Terrence are the top choices for Mission Bay. Knowledge: They know the nitty gritty details of this market and have been active in it for years. Anytime I brought up a comparable listing I saw on Zillow, they already knew about it and had the scoop on things! This level of knowledge and involvement in the community is invaluable because it helps you understand the market and the context of your home better and you can trust Crystal and Terrence to utilize this info expertly. Problem Solving: This is huge because you want to take good care of your renters and your home. Issues/problems/requests will come up - partly because Crystal and Terrence will find them and help you address them! They've seen everything and if they haven't, they'll figure it out and this proactive can-do attitude is rare. Communication: Excellent. They will reach out when an issue arises and, like in the previous point, already have fixed it or have suggestions on how to address things. They are also open to suggestions and adapt their troubleshooting according to what your personal preferences are. tl;dr You can trust the care of your home with Crystal and Terrence. There is no one better. They're worth it. read more

Crystal is an amazing realtor and an even better person! She is a professional and thoughtful realtor who was on top of all matters. She patiently helped me throughout the entire process and I knew I could trust her to take care of me. She was always there to answer any questions or absurd requests I might have, very proactive and experienced. She did an excellent job explaining the process and setting up the systems. I am grateful of this experience and will highly recommend Crystal. read more

It's been great working with Crystal and Terrence to rent out my condo in San Francisco. I had actually considered selling my unit because I didn't want to deal with the hassle of managing a rental. They were able to provide me with a lot of in depth knowledge about the market and the building to help me make an informed decision. I ultimately decided to rent out the unit for a variety of reasons, but a main factor was because I trusted them to be able to manage the rental well without much oversight from me and it's been the best decision so far. They were able to find potential tenants quickly, vetted them, addressed all issues with the unit (leveraging their extensive contractor network as needed), and have kept me in the loop on all necessary things. I am so glad I decided to work with them and would not hesitate to recommend them. read more

Crystal and Terrence are really helpful on our rental process. They are knowledgable on entire process and the unit we want to move. They always get back to us very quickly whenever we need to communicate with them, which makes our work really easy and quick. I highly recommend them to people around me and happy to work with them again in the future. read more

We worked with Crystal and Terrence to rent out our 1 bedroom condo in SF. They were responsive, helpful, and were able to get my condo rented out quickly. I didn't have to worry about a thing during the entire process. I would highly, highly recommend Crystal and Terrence! read more

Crystal and Terrence are the best! They go above and beyond for their clients. Highly recommend.

Crystal and Terrance are the gold standard. Even though we are renters, from the moment we expressed interest in an unit, they went above and beyond to make sure that we had all the information we needed. Throughout the entire process, they were incredibly easy to communicate with. Both Crystal and Terrance met with us multiple times to show us the condo. They even answered our questions right before their own wedding! Most importantly, I felt they genuinely cared about our experience/needs. They were invested in ensuring that we had a positive experience and felt at home in the condo. Their friendly and personable demeanor made them easy to get along with, and it made the entire experience very pleasant. Overall, we cannot recommend these agents highly enough. They are experts in their field, know the area and the building inside and out, and genuinely care about their clients. read more

Crystal was prompt, easily available, responsive, and knowledgeable. My wife and I have demanding schedules and Crystal was very fast to answer questions and respond - no matter what time of day or week. When she was going to be unavailable traveling she made sure we knew... but responded anyway. She made sure that we were kept up to date. read more

Working with Crystal and Terrence has been an absolute delight. They have been extremely helpful with apartment tours, rental documents, and the moving process. They have consistently demonstrated genuine care for people and attention to detail throughout the entire process. I am also very impressed by their deep knowledge of the housing market and the neighborhood, commitment to clients and great professionalism. They are always proactively communicating with the clients, thinking for the clients and providing valuable advice. Thanks to Crystal and Terrence, I was able to find this beautiful and cozy home to rent in Mission Bay and move in smoothly. I truly appreciate their support and responsiveness, and I wholeheartedly recommend Crystal and Terrence as top-tier real estate agents. read more

Crystal is an excellent property manager - she is extremely responsive, knowledgable, and acts upon things very promptly. She will give you her honest opinion and work closely with you until she finds the perfect tenant for your property. We highly recommend Crystal for all your property management needs. read more

Crystal is a SUPERSTAR real estate agent! She came highly recommended from multiple residents in our condo building for her expertise and surpassing expectations in a tough market. We thought that selling our first home would be stressful but Crystal made the whole process super easy and streamlined for us. Not only is she extremely knowledgable about the market and our community, she was very communicative from the planning stages to execution. She always made herself available when we had any questions, and made us feel like VIP clients/friends throughout the whole process. I have and would continue to recommend Crystal to all of my friends and family! read more

We decided to ask our tenants to leave and sell our place at the worst time. Right before the lockdown. We were sure that this was going to affect the price of the sale...if it even sold at all. But it was never an issue. Crystal and Kent were awesome. They pushed it forward - even getting us more than the asking price. In addition to the amazing end result, they made the process easy. We started the process 9 months pregnant and by the time the sale ended our daughter was born. We definitely didn't have time to deal with this- but Crystal and Kent took over and managed everything. They hired cleaners, renovators, and stagers. We are so glad we went with them! read more

I was in need of a competent realtor to facilitate the sale of my condo in San Francisco, while I was living out of state. My sister found Crystal and Terrence for me, and after talking to a couple of other realtors as well as Crystal and Terrence, the decision was easy! I went with Crystal and Terrence!! They helped me clean up my condo and get it on the market with minimal effort on my end. Selling is a stressful process, especially from out of state, but Crystal and Terrence took that stress off of my shoulders and I felt like I could trust them entirely. I highly recommend them, as they are a phenomenal team to work with!! read more

Crystal helped me rent my condo in 2 weeks. This was especially amazing in the current Covid climate. She is absolutely stellar to work with and would recommend her to anyone looking to buy, sell, or rent in San Francisco. She is tremendously responsive and makes everything move quickly and smoothly. read more

I worked with Crystal to lease my condo and I couldn't happier with the experience. During the time I spoke with Cyrstal and Terrance, they were professional, knowledgeable, and responsive. Crystal took the time to understand my needs and preferences, and then worked diligently to find the perfect tenant for my condo. They were always available to answer my questions, and kept me informed throughout the leasing process. I would highly recommend Crystal to anyone looking for a leasing agent who is trustworthy, responsive, and committed to delivering excellent service read more

Crystal was the best! She is honest, communicative, and detail oriented. Throughout the home buying process she was very enthusiastic and gave lots of advice. Crystal always went above and beyond to help visualize living in a home! She never hesitated to give thoughts and ideas, and was always very communicative. We'd definitely recommend working with Crystal! read more

Crystal and Terrence were an absolute pleasure to work with! They helped us clean up, market, present, and rent our condo. Everything they did made our process extremely easy and stress-free. Their industry knowledge and experience was evident when they were able to find us multiple offers in less than a week! Communication was exceptional; they responded quickly to any questions we had and walked us through the entire process. We're relieved to have such an amazing team manage our property and would not hesitate to work with them again! read more

Dear Crystal and Terrence, We want to thank you for the excellent, professional service you both provided during the search, escrow, and closing of our wonderful new home in Mission Bay. From our first meeting, we knew that you were the perfect agents to help us find our dream home as demonstrated by your experience, knowledge, savvy, and enthusiasm. We appreciate you showing us various properties and steering us to the ones most appropriate for us. Once we found the right unit, you helped us craft an offer in a competitive environment which helped us secure the home we wanted. During the always cumbersome escrow period, you kept us on target and well-informed, so the transaction was easy and painless. We especially appreciate all the tasks you did for us beyond the call of duty, such as securing paint estimates. We can't recommend you highly enough to other potential clients. We have worked with numerous agents during our numerous housing transactions over the years and you are at the top. Please do not hesitate to use us as a reference. With thanks and respect, Steve and Bob November 2022 read more

Crystal was outstanding! Bottom line, Crystal was involved and communicative from the very beginning. It was a tough market to sell. I am certain we would not have had the same deal with as much ease without her and Terrance. In addition, the process was about as seamless as it could be because they were always available to assist and provide information/feedback. I can not emphasize enough the importance of someone who knows the market, knows the network of agents, and is as available/positive/hardworking as Crystal/Terrance. Thank you again! read more

I was looking for a realtor who knew the SF market and someone who could guide me through the home buying process. I received Crystal's contact information through a mutual friend, and I am so glad that I found her! Crystal went above and beyond in my search for the perfect home. As a first time buyer, I peppered her with many questions, which she addressed at all hours of the day, over text and in person. She is very responsive, hard working, and professional. Crystal also is well regarded in SF, and especially in the Mission Bay community. She has loyal clients and friends all around. She and I went to look at a condo, and we ran into one of the residents of that building. He had just bought his condo, which Crystal helped with. He went on to tell us (unprompted!!) how life changing his move was and how happy he was with Crystal. Crystal's connections are deep, which can really be an asset if you are trying to buy or sell. Lastly, there are TONS of agents in SF, but Crystal is different. She (and her partner Terrence) took interest in me as a human being and a friend, not as a transaction. They are so personable and friendly, a quality that I don't often see in realtors here. I am very happy with my new place, and I know who to call should I move again. Thanks Crystal and Terrence!! read more

We worked with Crystal and Terrence for our rental and they've been a pleasure to work with from the start. They are ultra responsive and knowledgeable about the real estate industry in SF. They live in the same area as our rental so they already knew all the insider information about living in our location. During the listing process, they helped us navigate what renters were looking for and recommended useful tools to use as a rental owner. They also helped us polish up our unit and was transparent about all the vendors they worked with. Deciding to work with them was a no-brainer. Highly recommend! read more

I first met Crystal over 10 years ago before she was even in the real estate business. I've watched her network, grow her business and produce stellar results for her clients. So when it was time to begin our home search, I knew I wanted her help to find a home for my family. We had the lovely opportunity to work with both Crystal and Terrence Chan. They handled all the logistics for us, speaking with the listing agents and answering our endless questions at all hours of the day. Since we bought a home during Covid (there we no open houses), Crystal and Terrence worked with our schedules and met us in the evenings & weekends to show a few houses a week. They even managed to get us a showing at home with another agent while they were on vacation because they wouldn't make it back in time to show it themselves. Homes were moving fast and we needed to go over disclosures and decide whether to submit an offer on a home all within a few days of seeing the home. They served as the point people during our closing, constantly checking in with the loan officer and title company to get us updates on our home. I didn't expect that we would start and finish the home buying process in about 3 months. But they were determined to get us a home quickly that worked for our unique needs. We miss seeing them and can't wait to have them over once we're settled. Crystal still checks in from time to time to see how we're doing. Crystal and Terrence are a stellar team, they complement each other so well and work tirelessly for their clients. They're honest, straight forward and will deliver. They both grew up in the area and understand the local market. I highly recommend their services and will reach out when we're ready to buy/sell again. read more

Crystal was my neighbor in Mission Bay, and she was already super helpful before I hired her for a leasing service. She's super knowledgeable of the Mission Bay area, very responsive, very friendly, and trustworthy, and has a solution for everything! 100% would recommend. read more

My girlfriend and I met Crystal when trying to find a place to live in SF having just moved from Chicago. Crystal was managing a rental property for one of her clients and made the choice extremely easy! Not only did she keep everyone organized, but she went above and beyond to make sure the process was smooth. When the client didn't have online payment options available, Crystal made it happen. She even gave us tips and tricks about our new rental property in how to properly maintain it like new! Would definitely recommend working with Crystal if you have the chance. read more

As a first-time homebuyer I wanted to make sure I got the best and found Crystal and Terrence through Zillow. They were listed as one of the top agents for their knowledge of Bay Area and they did not fall short. They guided me through the process from start to finish as I had a lot to learn. They had the teachers mindset and help me clear up any uncertainties whether it was about the purchasing process, what to look for in a home, or putting in offers. They were very responsive even at odd hours to ensure our house hunting and purchase went smoothly. I would definitely contact them again in any future purchases and highly recommend them to anyone looking. read more

Crystal and Terrence helped me find my first home. I met both of them through one of their listings and was so impressed by their knowledge of the properties within the neighbourhoods I was interested in that I decided to switch agents. And oh was that a great decision. They were able to find me a home that satisfied all my requirements (even the pickiest ones!) within a month through their local connections. Crystal ensured to negotiate fairly and quickly with the Seller while Terrence provided guidance through the paperwork and both stood by my side along each and every step of the way. Another point to highlight is that Crystal and Terrence provide a seamless experience. It doesn't matter if you've spoken to Crystal or Terrence about something, they will both be aware of everything that is going on at all times and complement each other so well, which I sincerely appreciated. Last but not least, they worked tirelessly to answer all my questions and concerns no matter what time of day as they truly understand how daunting the home buying process can be, especially for first time buyers. Both Crystal and Terrence still continue to reach out as I settle into my new home to make sure everything is going well. To conclude, I would highly recommend their services and would work with them again without hesitation. Thank you again for everything and keep in touch! read more

Crystal helped us rent out our unit in Mission Bay. She was a pleasure to work with! She founds us tenants quickly and was incredibly responsive and helpful. She also helped us do minor repairs quickly before our tenants moved in. Thank you, Crystal! read more