Crystal Johnson - State Farm Insurance Agent

Our experience with this agency has been extremely disappointing due to a significant lack of…read morecommunication and transparency regarding a required SR-22 filing. When we switched our policy to this State Farm office in September, we clearly communicated--through phone calls, emails, and text messages--that an SR-22 filing was required. Based on the responses we received from the office, we were under the impression that the request was being processed. In October and November, we received correspondence from the state indicating that the previous SR-22 had been canceled and that a new filing had not been submitted. I contacted the office again and even sent the official documentation from the state in November that the agency requested. At that time, we were again told the matter would be handled. No one from the agency communicated that there was any issue processing the request. In February, during a routine background check related to employment, we discovered that the license was still showing as suspended due to the missing SR-22 filing. I immediately contacted the agency again and was told the paperwork had been submitted. I specifically asked for confirmation and was assured that it had been sent. However, on March 5th, another background check confirmed the license was still suspended. After contacting the state directly, we were informed that no SR-22 filing had ever been received from this agency. Only after multiple calls, emails, and even visiting the office in person were we finally told that this agency does not write SR-22 filings for new policyholders and requires approximately one year of policy history before doing so. This information was never disclosed when we initially switched policies, despite the SR-22 requirement being clearly communicated from the start. The lack of transparency and follow-through resulted in months of believing the matter was being handled when it was not, leaving the license suspended and creating serious complications that affected our ability to work and maintain normal daily responsibilities. Had we been informed from the beginning that this agency could not provide SR-22 filings for new policyholders, we would have immediately obtained coverage through another company capable of handling the requirement. This situation could have been entirely avoided with clear communication and accurate information from the start. For anyone who requires an SR-22 filing, I strongly recommend confirming the agency's policy regarding these filings before transferring coverage.

Excellent customer service! Rolanda took great care of us! Prompt, courteous, professional! They…read moreanswer the phone and you get to talk to real people!

Mike Podzemny - State Farm Insurance Agent

(8 reviews)

I was having the worst morning mentally trying to deal with my car issues. When Cathy got my call…read moreshe jumped in and saved me from so much stress and worry. Within 30 minutes to an hour, she had my claim submitted and a rental car arrangement made. I was in tears I was so grateful and thankful for this woman and the care she gave me. I worked over 25 years in customer service and Cathy is the best at it for State Farm. Mike Podzemny don't lose this girl. She is the icing on the cake for your agency!!

I highly recommend Melissa Lopez at State Farm! She is super friendly, always quick to respond,…read moreanswers all your questions, and just really easy to work with.

Chris Wray - State Farm Insurance Agent

I had the pleasure of working with Mrs. Maria Rojas today, to obtain auto coverage. She has gone…read moreabove and beyond to make sure I had the best quote and was so friendly and helpful. I highly recommend her, Chris Wray, and State Farm.

I was offered approx $97 a month for insurance though state farm website but they said no it will…read morecost $128 a month....go online its much cheaper.

Miles Haiduk - State Farm Insurance Agent

(1 review)

the service is great (joselyn) she is great! gracias porque son bilingues y el servicio se…read more(joselyn) es excelente! muy rápido y amable recomiendo este lugar para seguros y servicios

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: TX-2473188, AR-2446900, NM-2446900, OK-3003177723

Laura Edge - State Farm Insurance Agent

(2 reviews)

Great service. For the plan I have would recommend this over all other insurance companies. Full…read morecoverage is specifically worth the bucks

This office is amazing! They make insurance fun! I highly recommend this office if you're looking…read morefor insurance in the Odessa area!

Andrew Hernandez - State Farm Insurance Agent

(4 reviews)

Kasina emailed our quote a few weeks in advance of our existing policy expiring giving us time to…read morecompare the coverages on both. Apples to apples--everything was perfect (coverages, limits, deductibles, etc), especially the price! I emailed her back to move forward with setting up the new policy and phoned back to get a bit of information. She answered all questions I had thoroughly and used courtesy words throughout our conversation. Very pleasant to speak to and fully recommend Kasina and Andrew Hernandez State Farm as your next agent.

I give Andrew and his staff 5 stars. Andrew knows his customers by name. Given the current service…read morelevels in Odessa thats remarkable. The staff is knowledgable and very professional. I felt like they truly cared and wanted to take great care of their customers.

Karla Grimes - State Farm Insurance Agent

Our experience with this agency has been extremely disappointing due to a significant lack of…read morecommunication and transparency regarding a required SR-22 filing. When we switched our policy to this State Farm office in September, we clearly communicated--through phone calls, emails, and text messages--that an SR-22 filing was required. Based on the responses we received from the office, we were under the impression that the request was being processed. In October and November, we received correspondence from the state indicating that the previous SR-22 had been canceled and that a new filing had not been submitted. I contacted the office again and even sent the official documentation from the state in November that the agency requested. At that time, we were again told the matter would be handled. No one from the agency communicated that there was any issue processing the request. In February, during a routine background check related to employment, we discovered that the license was still showing as suspended due to the missing SR-22 filing. I immediately contacted the agency again and was told the paperwork had been submitted. I specifically asked for confirmation and was assured that it had been sent. However, on March 5th, another background check confirmed the license was still suspended. After contacting the state directly, we were informed that no SR-22 filing had ever been received from this agency. Only after multiple calls, emails, and even visiting the office in person were we finally told that this agency does not write SR-22 filings for new policyholders and requires approximately one year of policy history before doing so. This information was never disclosed when we initially switched policies, despite the SR-22 requirement being clearly communicated from the start. The lack of transparency and follow-through resulted in months of believing the matter was being handled when it was not, leaving the license suspended and creating serious complications that affected our ability to work and maintain normal daily responsibilities. Had we been informed from the beginning that this agency could not provide SR-22 filings for new policyholders, we would have immediately obtained coverage through another company capable of handling the requirement. This situation could have been entirely avoided with clear communication and accurate information from the start. For anyone who requires an SR-22 filing, I strongly recommend confirming the agency's policy regarding these filings before transferring coverage.

Excellent customer service! Rolanda took great care of us! Prompt, courteous, professional! They…read moreanswer the phone and you get to talk to real people!

Chris Wray - State Farm Insurance Agent