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    Crystal Poole Photography

    5.0 (1 review)
    Open Open 24 hours
    Updated 2 months ago

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    Services - Crystal Poole Photography

    Couples photography

    Engagement photos

    Family portraits

    Crystal Poole Photography Photos

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    9 days ago

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    Crystal P.

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    Erica Nicole Photography

    Erica Nicole Photography

    (3 reviews)

    I have to echo the sentiments of the other review here. The day of went well enough: Erica made us…read moreand the baby comfortable and took some beautiful pictures. We were able to do it in the comfort of our own home which was amazing too since we had just left the hospital 3 days prior. She brought props and a space heater and we got along wonderfully. It all went downhill from there. We didn't receive our preview photos for a month and after considering our options decided to buy the digital negatives/rights. It took me a week to pay it and then we waited. And waited. And I sent email after email. Then I started to call and leave messages. My husband even called her to see when we would get the pictures. Finally I emailed and said that I would even come pick them up if we could please get the pictures. They were overnighted that day and I finally got them 4 months after taking the photos. I was also promised a photo book (in the pricing) that I haven't received yet and honestly have not wanted to deal with trying to get that. Part of getting pictures taken is the joy of getting them back and while the first part of the experience was good, the follow up was so terrible that I will never use Erica again.

    First off, I'll start with the good. Erica made us feel super comfortable during our maternity…read moreshoot. She recreated every type of picture I wanted/found on pinterest. We were able to do the photos in the comfort of our own home. We were very happy with the way our photos turned out! But now, the reason why I am only giving two stars: we were quoted 2-3 weeks for when we would receive our pictures (her website states 2 weeks). After nearly 4 weeks we did not have them and had not heard from her. I sent an email and her response was that her family had come down with the flu. Ok, I understand that, however she should have contacted me to let me know she was running behind. She said we would get our pictures by the end of that week. We did not. I contacted her again and she said that due to her kids being home from spring break she hadn't finished the editing. At this point I was getting a little upset because it had been 1.5 months since our session. My due date was quickly approaching and we still did not have our maternity photos. In the end, I sent an email to her when I was in the hospital awaiting our little one's arrival. Four days after he was born I sent another one to which she finally replied and said we would have our pictures the next day. We did get them. What upsets me the most is that it took 2 months to receive our pictures and I had to constantly be the one to contact her to find out what was going on. As a small business owner myself, I felt this was unprofessional. If I were behind on an order I would be sure to contact my client right away and offer them some sort of compensation for the inconvenience. This was never done. Bottom line: great during our shoot, wonderful pictures. Unprofessional when it comes to communication, as well as time and delivery of product.

    Crystal Poole Photography - petphotography - Updated August 2026

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