Went as a large group in themed costume and was seated at two tables that had been reserved for us. One table OK service and timely meals and left after paying as you would expect. The other table I was at had to wait 2 HOURS for food, was given a pitiful excuse by the waitress that 15 other orders got to the kitchen between the two tables, even though orders were taken at the same time and there were other people in the restaurant who came in and ordered after us who got their meal and left before us. They only recognised a problem when we complained about the wait. When the food finally arrived, half of it was cold, the rest over or under cooked, I had salmon that tasted like water - I could've done it better myself (it must've been pre-frozen).
When it came to sort the bill they blamed us for not telling them the food was late earlier, would not apologize for the poor service, and only gave us a $60 discount which equated to ~12% only after a lengthy argument with the manager.
The worst part was they let us sober up while we waited!
We have done this as a group once a year for ten years, and this restaurant is by far THE WORST DINING EXPERIENCE I HAVE EVER HAD. read more