In short, avoid this store. They lie to your face and don't do what they say they will…read more Longer version: I made an appointment for 2pm on November 4th. When I tried to check-in I received an error and it said to talk to an associate. I checked with an associate who said no one took the appointment. I asked him to help me and he said he had other things to do and walked away. 15 minutes later I saw the store manager with a customer. I interrupted and he told me I was rude. While true, that's apparently the only way to get them to honor their appointments. After finishing with that customer the store manager, Gustavo, said he'd help me with my issues. He said he reset the PIN so I could access my account over the phone. A phone call to customer service today shows that Gustavo lied. He said he'd look into crediting my account for all of the issues I was having and contact me at the end of the day to let me know he did it. No credit, no contact from Gustavo even a week later. He lied. He said he'd have the District Manager contact me as I requested. They never did. I'm assuming Gustavo once again lied about doing this. When I asked why they didn't honor my appointment Gustavo said it was because "they were very busy". Yeah, that's why I made an appointment. And it's also not true, because a week prior to this visit I made an appointment that also wasn't honored and there was only one other customer on the paper list they used instead of doing the appointments. If I had to guess, I was probably skipped because I was there for troubleshooting instead of signing up for a new service that would give someone a commission or otherwise help their numbers. You can't trust the people who work here. Don't give them your business. Check their reviews on Google maps and you'll see that I'm not the only one who has dealt with this. The good reviews are from people buying a new phone. The bad reviews are from people who are coming in for other issues. Once they have your money they no longer care to actually provide the service they promised.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Rhonda at Optima Bookkeeping and Tax in Yakima has truly been an absolute godsend for us. She has…read morefreed up so much of our time and given peace of mind that our business is in compliance and we are performing well. I can't rate her services high enough, she is amazing. What really stands out is not just her knowledge and professionalism, but how much she genuinely cares. She takes the time to explain things clearly, keeps everything organized, and makes situations that feel overwhelming suddenly manageable. From bookkeeping and tax guidance to helping us straighten out compliance and business structure items, she has been incredibly patient, responsive, and detail oriented every step of the way. If you are a small business owner, self-employed, behind on paperwork, overwhelmed with taxes, or just need someone you can actually trust, I cannot recommend Rhonda enough. She has brought us peace of mind, confidence, and structure when we needed it most. Absolutely top notch service and an even better person. Thank you for everything you do, Rhonda.

Rhonda was patient with me and made me feel like I was a valued client. Thanks Rhonda for your help…read moreand I look forward to seeing you.

Great people to deal with. Honest, Friendly. If you have taxes to be done, check to be cashed or…read moreany other other services they provide they will do their best to work with you.

From the owner: A local, Family Owned business operating in Yakima since 1997! Offering a multitude of services…read moreranging from Check Cashing to Money Wires, Tax preparations, bill paying, table and chair rentals, and much much more! This office greets customers with friendly faces and a family like attitude, when you come in you'll most likely see the Eldest son Ramzie, or the Owner himself Fidel Duran both of which are always happy to see you and always happy to help in any way we can!

I've had my tax return done here for several years. The last year they did it, they were negligent…read moreand told me they had the W-2 from my part time job but they didn't include it in my return. I'm now having to pay additional taxes. I paid them a lot of money to do my 1040 and when I asked for it to be partially or fully reimbursed the lady responding told me it was my fault for sending email (something they had told me to do) and for not catching their error. Shoddy work and poor customer service. Unfortunately, I had previously recommended them to friends and they have had an excessive amount of problems with work being done incorrectly and fines racking up. STAY FAR AWAY!!!!!!

From the owner: Certified Public Accountant…read more Terry D. Goddard is a Certified Public Accountant with years of credit ability, reliability and experience that works for you. Individual and company tax planning, Financial Statements for companies and individuals, expert preparation of personal, company, partnership, non-profit and fiduciary taxes. Our welcoming staff are ready to meet your needs. Expertise in QuickBooks, preparation of payrolls, excise tax returns and monthly, quarterly and annual reports, W-3/W-2's and 1099's. We are a full service accounting office. Stop in or call us today to get tax planning purposes!

Is there a setting for "Burn in Hell?"…read more If you cancel a single day into your billing cycle you are liable for the whole cycle, no prorating. Go with Ziply, service is better on every level.

Worst customer service. 3 people helping one person, 6 people waiting and others just walking out…read more The trainee had to go back multiple times to ask where the manager and other employees were. Do not recommend this location. So happy to be returning equipment and not being a customer any longer. I'd give it a negative rating if I could.

Karen Dietzen, CPA has done our taxes for many years and has saved us time and money. I highly…read morerecommend her and her business.

Be VERY wary of this company! During the pandemic they reached out to me about filing for a PPP…read moreloan for our business. They quoted me $500 for doing all the paperwork. I set aside the $500 to pay them when I received their invoice. A year later they sent me a bill for $5000! I contacted them and said it looked like they accidentally added a zero to my total. They then claimed that because my business received a larger amount of a loan they required a larger fee. So since my business struggled and had a higher payroll cost to over they now required 10x's more of a fee for doing the same exact amount of paperwork?! They threatened they would not complete the final forgiveness paperwork without me agreeing to this new fee. I tried to discuss the quote Id received from them in writing and they refused to talk to me, assigned me to collections and put a judgement on me. I would NEVER do business with them again and highly caution anyone trusting their shady business practices!

I'm not sure how this business has any review's that are positive in any regard. Google review…read moredoesn't allow a zero star review, which is what Soelberg & Associates deserves. My business used them for a few years after our previous (absolutely amazing) accountant passed away. Soelberg repeatedly failed to communicate in a timely manner month after month. They failed to have our yearly tax return done on time even though they had all the necessary info long before the due date. There were repeated calls from various employees all asking the same things on multiple occasions, Soelberg employees were clearly not communicating with each other. I received an invoice from Soelberg that was from 4 years ago, according to them it had been overlooked. This same thing has happened to several other businesses that were previous clients of Soelberg. An accounting firm that can't even keep their own books straight should not be one that is providing accounting services to anyone. We found another accounting firm a few years ago and they have been wonderful to work with ever since. Please DO NOT use Soelberg.

The worst bank/business I have ever worked with. I have been trying for 3 months to make changes to…read moremy VISA accounts. I provided all the necessary paperwork multiple times, I have made 5 trips to the branch with absolutely no success. It should have been something simple, but I cannot get anyone from the bank to call me back or communicate with me in any way. I'm closing my accounts and moving on. I recomend you do the same.

Horrible business! Horrible customer service! People don't know how to do there job! Every time I…read morehave gone into the branch something has gone wrong! I only go in the branch once a month to make my mortgage payment and thats it, and they can't even get that right! I just mad my recent payment over a week ago, and they lady couldn't find my loan number on the system so she wrote my receipt out and snail mailed out my check, and my payment STILL has not hit my account! Because of them I have gotten a letter of intent and late charges, when I call even the lady on the phone told me not to go into the branch, she said to use the online banking, all I said was "yeah, well that doesn't helping me right now, what's your solution for my lost check!" and their solution is put a stop payment on the check, but who is going to pay for the stop payment? Me! I have not been offered by them to pay for it. They just want to research the problem and wait for the check to go through, mean while I rack up late fees. I had to give them 1 star but really they deserve NONE!

Just fantastic and I never say that. Service is excellent…read more Extremely knowledgeable and quick. We not a big business but had a couple of financial wrinkles and Rob gave us all the information needed, filed our taxes and gave us a great tax strategy for the coming year. Wish I could do more then 5 stars - they deserve it!

I have always had a good experience when my mom and I file our taxes here. Everyone has always…read moreseemed to be kind but I was really disappointed with the costumer service I received from a woman named Crystal that answered the phone this afternoon. I am so upset that I would like to give 1 out of 5 stars on this review but because it is only one bad experience I am giving 3 out of 5 stars and hoping someone sees this review and she gets a wake up call. She was not kind and had an attitude as though I was putting her out when I just called to ask a question. I have worked with people and in costumer service positions and understand having a rough day; however, you should NEVER take it out on your costumers. Really disappointed because I have always gotten great service from Besel and Williams. It is important to support local businesses. I hope she learns better costumer service and to treat everyone with respect and kindness because you don't know what they could be going through.