Unquestionably the most thorough new patient evaluation I've experienced in 60+ years…read more My appointment was with the nurse practitioner, who unfortunately had the flu, but Dr. Smiddy worked me into his schedule the same day. Dr. Smiddy spent more than 30 minutes, one on one, going over my medical history and was steadfast in his pursuit of details regarding my health. He's also a bit of a rare find in that he possesses a very keen sense of listening. Furthermore, while the results of my bloodwork were good and unloaded into the patient's portal the following morning, Dr. Smiddy had an associate call me just to reassure me that everything was fine, which is a courtesy I've not experienced since patient records were put online. Highly recommended.

The front office staff is not professional. They do not identify themselves by name when answering…read morethe inbound calls to the office so you will not know who is talking to you unless you ask them for their name. When requesting any help with medication refills over the phone, they will read a script to contact the pharmacy again to have them send over the request to get the refill and not allow you to speak to a nurse or doctor. They will not admit any errors or mistakes. Their webpage states, https://druidhillsprimarycare.com/coming-soon for Prescription information, This Page is Under Construction. When you have any additional questions for the doctors, you must make an appointment with the doctor as they will not call you. I am no longer a patient at this office after several years of issues with them as they were unwilling to realize the front office staff was not helping people.

UPDATED REVIEW - 10/16/2020 - BELOW…read more Customer Service: Customer service is poor. The staff are nice and friendly in the office, but are almost impossible to reach by phone. They rarely return phone calls. Physician: Dr. Waters no longer sees my family member, she passed my family member off to a Nurse Practitioner, the NP is professional and friendly and so far I haven't had any issues with her care, but she isn't a MD. Office: Office is not too small and nothing special. The last time I went inside the television was off? I'm not sure if they had enough money to purchase Netflix, Hulu or Cable? Parking: Parking area is sufficient, but the office has moved into an area that is not as nice as her previous office. Additional: Dr. Water's office nickels and dimes the patients now. I'm not sure if it's because she's hurting financially (see TV comment above) or what the reason is, but my family member went to a scheduled appointment and asked them to fill out a form for work; they wanted to charge an extra $25 fee to fill out a paper for her job. That should be part of the office visit. I consider that unacceptable and very poor customer service. This medical office has gone from being one of the best in Atlanta to being just like all the others, not very good. Summary: Overall, because it's almost impossible to get anyone on the phone or get return phone calls, because they want to nickel and dime you for every single thing and because they have to send patients out for many things now, I would definitely not suggest Dr. Waters anymore. Perhaps if she addresses these problems and returns to the way she did business before I would change my review, but as of now I can't recommend her to anyone. Pros: 1. Parking is never an issue Cons: 1. Very difficult to reach anyone by phone. 2. Nickel and dimes patients now 3. No longer able to do lab work at office because LabCorp will not send Phlebotomists to office d/t Covid and office staff very inexperienced with drawing blood. (Costing MORE for the patient) 4. Sends out patients because they don't have proper equipment or the experience to perform basic exams or obtain diagnostics. (Costing MORE for the patient) "F" as of this review. Let's hope they improve. UPDATED REVIEW - 10/16/2020 - ABOVE

I really loved the location of this office. I initially started off being a patient of Dr. Moore-…read moreWaters and ended up being a patient of Dr. D'Souza's due to needing an emergency appointment one time. Let me just say thank God they didn't have the "you-can't-see-a- different-physician-in-our-practice" policy like another medical practice I used to go to. Both Dr Moore-Waters and Dr. D'Souza are great doctors, hands down!! Absolutely no complaints there. Very thorough, friendly and very informative. It's hard to find great physicians like them these days. Now here comes the minor negative.....and I really mean minor negative.... No x-ray facility so if you needed a chest or spinal x-ray, you'd have to trek to Dekalb Medical Center. The clerical staff seemed absent minded at times. I'd call to ask a question and get transferred around sometimes. It wasn't a constant thing but it certainly happened here and there and was frustrating. Now here is why I've taken a one star deduction. I called to make an appointment last month and not only was I informed Dr. D'Souza was no longer with the practice but I was also informed the practice had moved to Tucker, GA. I was shocked because I wasn't notified about any of this and really felt left out in the cold. At this point I feel like I'm at a crossroads. Tucker is not terribly far but I feel like the carpet has been pulled out from under me. I have more questions than answers and I'm not sure what has happened because Dr. Moore-Waters hadn't been at that particular location very long. For years she was next door to Ace Hardware on Scott Blvd but none the less, she's been in Decatur for years. Maybe I'll never know and maybe it's none of my business but I do feel a bit neglected by not being informed. Either way, it doesn't diminish Dr. Moore-Waters' and Dr. D'Souza's expertise as physicians

I love Dr. Taz and her whole team, specially Dr. Applegate. They are incredibly caring and…read moreprofessional!

Quite possibly the worst experience I've ever had. Over indexed on the labs and then the nurse…read morepractitioner just read them to me without any explanation on what they meant. Seemed like a bother to you. Went in to determine the cause of some recent weight gain and she basically told me it was hard bc I was in my 40s - well, I've lost 16 pounds after that disheartening (and incorrect) advice. Definitely trying to make you buy supplements. Do not fall for this.

Linda has taken care of me and my daughter with the utmost professionalism in private care. They…read moreare very healthy minded and patient with the customer. They follow up and really care

You will not find a better group of medical providers than the staff at 2U medical. With a small…read moreoffice in N/E atlanta they offer many medical opportunities. I see them for my yearly bloodwork and medication refills. Linda , Gary and the rest of the staff are amazing. They accommodate the patient in any way they can.

Beware and do not go to this location!!! The front office staff is terrible and rude. They offer no…read moreguidance for parking so I parked on the street. The meter was broke so I had to get assistance from the parking assistant. When I finally got in the building after waiting in line, they informed me that I was 11 minutes late so my appointment was canceled. I explained I had been there for 20 minutes trying to park but it was broken and they provided no guidance on how to park in their garage. I just moved here from out of state. Once I showed them the address THEY provided in Mychart, they realized they never provided parking instructions or the address to the garage. They told me I can try and come back 4 hours later after I already took off work. They provided poor communication and were extremely rude. I will never recommend this office or location.

Deanna Joe is a gifted physician. She is knowledgeable, caring, sensitive to her patients needs and…read moreshe has the skills necessary to give you the confidence to follow her guidance. I have been seeing her for a few years. I trust her and that means a lot to me. You can't go wrong with Dr. Joe.

Scheduled an appointment at 3:45pm and had an issue at my apt complex that I was required to sort…read moreout. So I called the nurse to update my time and was told that all patients are given a 10min grace period & that I'd be fine if I wanted to continue with my original appointment. I arrived at 3:51pm and got in the office at 3:52pm with no one attending the front. Finally, I was serviced and filled out the form applications & 10 min later told that the physician couldn't see me any more. Waste of time and gas driving 35 min to the location.

Dr. Wright is one of the best doctors I've ever had. Super thankful to have her as my PCP.read more

Dr. McCarter performed my surgery a few years back. She was excellent. The office staff was…read moreprofessional. We drove 2 hours and everyone in the office and Piedmont were professional. I will be having her perform my next 2 surgeries. I would recommend her to my family and friends.

I have to disagree with the other review here. Dr. McCarter performed my surgery maybe two years…read moreago, and she was one of the best doctors I have ever had. I would absolutely recommend her. She listened to me re my medical issues, she was thoughtful, professional, caring, and an excellent doctor/surgeon. At the time, she was at Atlanta Surgery Associates in Stockbridge, and the surgery itself was at one of the Piedmont Hospitals. The surgery went well. Hopefully I will stay healthy and never need another surgery, but if I do I will definitely call Dr. McCarter.

The staff here is so nice. I saw PA Taing for my C&P exam and she was thorough and attentive, but…read morealso made great timing! The facility is very nice and clean. You're in good hands here!

I was so anxious and discombobulated that I don't remember the doctors name, but this is one of the…read morebest urgent cares i've been to. They were caring, gentle, nice and genuinely cared and wanted to help. The wait was not long and there were no other patience in the lobby. I will definitely recommend this place and come back again if i need to. Thank you! Yall genuinely helped me feel not so anxious.