3.5 stars rounded up to 4 - - due to super friendly staff…read more I've read other reviews online which were rather unfavorable... however I had a comfortable time here, and it served my needs rather well. This is an airport hotel; so it was a very short walk for me with my luggage after arriving at the airport. No need for a taxi -- very short walk couple block walk. Front desk was very friendly and efficient. One front desk member suggested a restaurant in the Centro Storico part which was very good; and he also offered taking the complimentary hotel shuttle to Centro Storico (downtown). That was nice and unexpected - - i thought that I may have to take the train downtown, but a free shuttle was even better! As a Platinum SPG member, i was upgraded to a nice Junior Suite room. Nothing too fancy, but from looking at the map on the back of the hotel room door - - this was the largest room on the floor that I was on. As reviewers on other sites have mentioned, the decor is a bit dated -- so I knew what to expect up front. I couldn't figure out exactly how to control the room temperature - - it seemed like it was always warm. And when I tried to cool it, I think it only got warmer. So i "think" I turned the fan off. Internet speed...so-so. Not the fastest internet, nor the most reliable.... but again, as a Platinum guest it's always nice to have free internet either way. So i can't complain too much there. Smaller and adequate bar downstairs. Friendly service there too - - and love how you get a small smorgasboard of goodies with your drink. I received some chips, olives, and a dish of peanuts. Reading the room service menu, it says that a complimentary continental breakfast is including in the hotel rate w/ a delivery charge of 5EUR per person. I wasn't aware of that either when I was booking the room online, but I think i'll still just go downstairs for the seated breakfast at 6am. Comfortable bed -- friendly service -nice large bathroom with marble floor - very close to the airport, without hearing any airport noise. This property served well it's purpose for me - - a place to rest up before my journey into other parts of Northern Italy.