At the initial install everything was great and we loved the final product. Not even two years…read morelater, the Blanco sink chipped at the bottom. When I went in, an older unpleasant gentleman that I spoke with said "what are you using a chainsaw". They said I would have to contact Blanco, which I did. Blanco said we should have been advised to use a metal grate to protect the finish on the sink. We were never told this. Blanco was very easy to deal with and they made it right by replacing the sink for free. However, Granite Shop was quite the opposite. They would not come to do this unless they had a job in the area, which took months. They also charged us for a reinstall in addition to us needing to get a plumber, again. They then damaged our newly refinished wood floors and accused us of lying about it, even though it was on our security cameras that nothing was placed on the floor when they were here. In fact, they removed our throw rug at the sink! I highly recommend them if you like a company that doesn't stand by the product they sell and accuse their customers of lying even with proof.

Working with GSoM was a really miserable experience. Avoid them at all costs…read more Countertops are an allowance item in my home build & I am responsible for selecting the vendor, making selections & paying for overages. Thus keeping track of the cost is important. Additionally, I AM ACTUALLY PAYNG the countertop vendor directly to offset overages with other allowances. Initially, GSoM seemed friendly, but as soon as I had questions about pricing - poof! Their helpfulness vanished faster than a magician's rabbit. It took me 4 emails of unanswered questions before they said they wouldn't share pricing with me. What this meant was a simple question about the price range for a leathered top required 4 emails with GSoM and then they emailed a full 3-page bid to my builder with separate line items for each question buried deep in the bid. It was so confusing. It was also a hassle. The builder's PM was OOO and it took me 5 days to get an email forwarded after my last question. It is absolutely ludicrous that the person writing the check (or using my CC) to pay for the countertops ENTIRELY with my own funds doesn't get the pricing shared with me directly. Imagine buying anything else and the seller doesn't tell you what it costs. Absolutely ludicrous. They are completely unaware of their cognitive dissonance, wrapped up in a little bubble where the customer is viewed as a "walking wallet" and if you don't play their games, you will get their power trips. GSoM tried to gaslight me by saying I was "dramatic" and "aggressive". Getting frustrated with their refusal to answer questions and expressing that constructively isn't dramatic. And wanting to know the price of something I'm paying for is not aggressive. When I expressed frustration, GSoM said "they'd love to work with me" but also tried to play divide and conquer with my builder by asking them if it was OK to refuse to share pricing, while simultaneously trying to preserve their relationship. Spoiler alert: It didn't work. I informed my builder that GSoM missed a golden opportunity to impress but chose the path of antagonization. I remind the builder of how great the other vendor is every day. I get that some buillders don't want customers to see pricing. You know what GSoM should do in those situations? Not share pricing. You know what they should do when it's an allowance and the customer has visbility to pricing? Share the pricing. You're a small business, not Home Depot, act like it and be flexible to each customer's needs. This is not about you. Speaking of them being a small business: their selection sucks, especialy when it comes to modern quartz selection. They have less than half the number of quartz compared to every other vendor I met with. I was able to get a great price on a beautiful MSI Calacatta Elysio in all of my bathrooms and an amazing Cambria on my island for less than GSoM was charging for very basic quartz. The upside to their hostility was that I got a much better deal at another vendor. I've built four homes and worked with so many wonderful local vendors. GSoM is, without a doubt, the worst. THE. WORST. This was a pure antagonistic power play. GSoM is the only 1 out of 9 allowance vendors on this project that wouldn't share pricing. They could have chosen to delight my builder's customer, but they chose to antagonize me. They'll do it to you. It's not worth the risk. GSoM also lies. He says they politely told me that they didn't want to work with me. Wrong. As I mentioned, when I got frustrated they sent me & my builder an email saying that they'd love to work with me. My builder asked me to try and work with GSoM, but they still didn't want to tell the person paying what the cost was. I truly don't understand their power trip, nor their lies. The only way to change GSoM's treatment is for consequences to happen, so that's why I'm posting this review. Walk, don't run, to a vendor that's not going to play power trip games with customers.

"My experience with this company was not to my satisfaction. Please contact me directly if you'd…read morelike more details." This is what I posted after I was personally messaged by the owner of SCS to edit this review. It's worth mentioning that my updated review is being posted after the owner's remarks. Please hire SCS immediately! Call them right now! I definitely did not want to update this review. When the owner of SCS contacted me privately on Yelp, asking me to change my "harmful proclomations"[sic], I thought I would simply delete my review. I could not. I did not hire SCS. After the explosion of my neighbor's house in August 2016 severely damaged my home, my partner signed a contract with Aquire Restoration of Madison. Aquire hired SCS to perform tasks to repair our house. I met several SCS employees walking through our damaged home. Several of the SCS employees were very respectful, which I mentioned in my now deleted review. It is frustrating that I, the end user of SCS's purported services, need to "bring to light" the remarkable unprofessionalism of this company. The fact that it took over a year for the company to understand the inconsistent and appalling circumstances of some of their employees' work should give you a notion of how the company is operated. Apparently the owner of SCS takes no responsibility for the work executed by the company. Rather, the blame is somehow placed on the victims of the explosion itself and SCS's actions. I have never contacted SCS directly; they were hired by our remediation company, Aquire. Awareness and oversight of the work by SCS seems to me like a responsibility of senior staff, if not the owner, of SCS. Since my Aquire Restoration Project Manager was responsible for handling all sub-contractors, I never contacted any of our many sub-contractors personally. That was specifically the remediation work that we paid Aquire to do. Since much of our property had been destroyed, my partner and I had very many things to take care of. I sincerely hope none of you reading ever have to do the same. The owner of this company seems to have focused ire on me, a humble Yelp member. I've never met nor spoken to this person. I was told the owner was Brent, a person I saw twice over 18 months, and he seemed to be a very nice guy. I only learned about this owner when I was intimidated to change my Yelp review. It was not a public response. This owner contacted me privately through Yelp. I've certainly posted negative and positive reviews on Yelp before. That's sort of the point of the platform. We want to give other Yelp users an informed opinion of a business they might patron. Often owners that receive a negative review respond with an apology and an invitation to try them again. The fact that the owner of SCS is attacking me on Yelp should give you some idea of SCS's priorities. But please, pretty please, hire SCS to work on your home! They paint! They put up drywall wherever you want (even over your electrical outlet!). They might even kick a hole into your drywall (you know, for ventilation)! Hire them now! I really wish you would pay them money now. I hope your business would make them busy enough to leave me alone.

I'm thinking the person who gave this business 5 stars HAS to be related to the owner. There is no…read moreway under heaven that this company should be in business. We had a relatively simple remodel job that should have taken 2-3 weeks (Max.) to complete. It took 4 months. The workmanship was shoddy at best. We would NEVER, under ANY circumstances recommend this company. In order to post this review, a rating must be given. So we are reluctantly giving them one star. If we could go into the minus category, that would be more appropriate

It was a pleasure working with Tonia and Aaron of Kitchen Works. Their communication was excellent…read moreand they responded to emails and calls quickly. Their design ideas were very thoughtful, practical, and forward thinking. Aaron and Tonia worked with our general contractor to establish the construction timeline, and the work was completed on-time with no delays. We ordered our cabinetry and hardware through Kitchen Works and we were given many options within our budget and design aesthetic. We are extremely happy with our finished kitchen, and Kitchen Works played a vital part in making it all come together. Kitchen Works is as professional as they come, but also approachable and fun to work with. I have recommended Kitchen Works every time someone asks, and even when they don't!

Tonia and Aaron are great! We had recently bought a house and they helped us go through the process…read moreof buying an additional cabinet to match our existing kitchen cabinets. They made everything easy, gave great suggestions, and communicated well throughout the purchase and installation - that was important because we had several projects going on at the same time and timely communication was key. They're reasonably-priced and helped us make the most cost-effective decisions for the kitchen. For example, they helped us figure out a cabinet configuration that would only require one additional cabinet instead of two. Aaron has even stopped by our house a couple times to make small fixes to the existing cabinets, and we are more than impressed with the customer service. Highly recommend them!

Liz and Martin are so great to work with and their prices are very reasonable. The pride in their…read moreworkmanship shows in the excellent results. They refinishef our hardwood floors and left them looking better than they were when new. They were careful, leaving everything in our house neat and clean. Ken Warren Wisconsin Dells

I'm a landlord and have done business with Bisbee for thirty years. A few weeks ago they tore out…read moreancient carpet in one of my units, repaired the oak floors, reinstalled the oak trim and refinished everything in a 1924 six unit of mine. The work quality was excellent and they worked quickly and around the tenants. I can highly recommend both their carpet and refinishing service as fast and efficient.

Great communication. Great to get info from them and talk about pricing. Now if you are looking to…read morehave carpet installed please do your self a favor and look elsewhere where or just hire a painter as well Because you will need one after their carelessness to peoples homes. Had Bisbee install carpet in our basement and they enjoyed themselves in scratching all corners that are extruding to be scuffed up past texture primer and coats of paint some is to be expected in carpet install but every single corner. Come on! And then to say oh it was on your contract it would happen no where on the contract does it state this it states woodwork not drywalls. Then offer only gift cards as a solution. You think I would have them come back for more work not a chance.

Jim did a fantastic job of refinishing my maple floors. I'm so thankful he was able to remove some…read moreblack stains in the wood from pets. He previously refinished my dining room and living room floors. This time was bedroom floors. I will contact Jim again if I need my hallway done. The cost of completing this was very fair. Thank you

Jim did an excellent job with the floors. There were plenty of scratches and nooks that he cleaned…read moreup. Kept the light color of the floors and made them pop. He has great knowledge about the floors and it shows. The best part was Jim's availability. He was willing to squeeze us in right before our move and delivered a great product with that. Very much worth the call.

Quality workmanship. Reasonable price. Great attention to detail. Came highly recommended and did…read morenot disappoint. Working with Tom on my second project now.

Tom is a guy who loves what he does. He redid our furniture for about 1/3 of what it would cost to…read morebuy new. I'm posting before and after photos so you can see the difference. It looks amazing and we are getting lots of compliments.

Andy showed up having already done some research on our house, i.e. when our house was built. He…read morelooked at our crack, did a little digging to see how deep and how hard the concrete wall was. He then explained his process in a very clear manner and showed samples of the epoxy that he uses. He also showed the tools that deliver the epoxy into the crack. He had several other jobs, but kept us apprised of when he could begin our job. He showed up when he said he would and did a very professional job, cleaning up after each time. Andy was very personable and great to work with. And the price was a little less than I thought the job was going to be. Highly recommended!