great store. staff are friendly to chat to and very helpful.read more

Darlington's branch of Homebase is located on the retail park at the top of Yarm Road and therefore…read moreis easily accessed from the bypass as well as through the town. There is also plenty of parking outside. Although not the biggest store it has a good range for home decorating including paints and wallpaper, kitchens, bathrooms, garden furniture, plantsm and other diy related items. I have always found staff helpful but in comparison to the rival B&Q, they seem a bit sparse of the shop floor if you are looking for advice. Homebase regularly have 10% days or the like so if I were buying something big I would hang on till the next one or try and negotiate a discount.

Terrible! They have rudest most unhelpful staff ever!! They messed my order up and then ignored all…read moremy emails and refused to offer a re-print, any money off or even discount on my next purchase, for them trimming all printing all of my purchases completely wrong and making them unusable!! Can't state this enough....DO NOT USE!!!!!!!!

I was actually told to P*** off today by their elderly chap (sounds old to me anyway). After asking…read morewhat thickness the cards were printed on, as we ordered 400gsm silk artboard and they feel like paper. After calling me a liar (which is ironic, i'll get to that) he then shouted at me when I said we will seek legal compensation, then told me to pee off! Last week, I ordered the wrong type (completely my fault) so I rang up where I was greeted with politeness and help, I said I can pay the extra but was advised that he would cancel it for me, the bank would only hold the money until 2am the next day where it would then be released. We found out this wasn't the case, the bank hold it for 11 days in case their company want to claim it. Which means 11 working days, over two weeks! As this order was almost £200 it has been too much to just "lose" for a few weeks. When my partner spoke to him about this he just shouted at her saying she was calling him a thief. We paid extra for a clients order, because it's called customer care, we made a loss but kept a client, this company have no idea what that means. I would avoid them like the plague if you are looking for something they do, try someone else.