I had beanbag covers personalized for my girls. It took almost a week for them to come back, but the embroidery was really nice and professional looking. The downside is that the wording was off-center. Doesn't seem like a huge deal, but after paying $120 +tax at Pottery Barn Kids for these beanbags I was pretty pissed that the wording wasn't perfect. So, I called and conveyed my dissatisfaction... Not only did they refund me my money, but Jackie worked really hard to help me find another logo to add to the covers to make me feel better about the mistake. I felt it was unreasonable to ask them to buy new covers for wording that was off... Because the quality and service was good, I will go to them first for any personalization I need. read more

First of all let me start that I started doing business with this company about two years ago and I thought they were great when they were smaller. Once they moved out of their small location and into a warehouse they have become extremely inconsistent and the last time that I came in with the same uniforms that I have been bringing they turned me away stating that now they have changed their policies and they do not take outside items. Here is were the first problem start I wished I would have received a prior notice to this and I never received an email or a letter and mind you they have all that information in their system. They stated that they now do not take outside items after I had paid the fee of embroidery and it was just so simple to order new uniforms as new employees came in. They have also changed their policy to by appointment only. As a business owner who has time for appointments I always try to use small businesses but no wonder corporate companies are running over small businesses. I will now take my business with rush order tees who have been amazing and helping me transition as I needed my uniforms as soon as possible. And to the owner good luck with your new policy you have just lost a loyal customer. read more

I have used Custom Express professionally for over 10 Years. I have done every type of embroidery, and screen printing they offer. I have never NOT ONCE had an issue. They deliver on time and you can't beat the quality. You do not have untrimmed backs with sloppy clean up (which I have had multiple times at other embroidery places). The prices are reasonable and they do not nickel and dime you! The art department is excellent and really work with you to get the best desired result. The customer service could not be any better. My customers always comment how much better our quality is, which makes us look great and brings us more business! I would highly recommend them. read more

I used Custom Express two times in December for monogramming. For the first order, they had it ready in two days after promising one week. For the second, the clerk forgot to tell me they were closed Dec. 25-Jan 2 and I really needed my order Dec. 31st. I sent am email very upset when I went to pick it up and the owners personally delivered my order (with two bonus items) to my house on Dec. 31st, during their Christmas vacation time! What could have been a disastrous customer service situation was unbelievable remedied! Thank you! read more

I would never recommend Custom Express Embroidery to anyone!!!! Horrible customer service, poor quality products, and slow turn around time. Worst experience ever. DO NOT WASTE YOUR TIME, go somewhere else !! read more