I cannot say enough good things about this practice. I go to the Roscoe Villiage location. I've also been to the Southport location. From the moment you walk in the staff makes you feel at home. They are always warm and friendly. Dr. Cameron is very friendly and super knowledgeable about her profession. I was having a lot of issues with my eyes for the past year and having chronic headaches. She informed me that not only had my vision changed, I had astigmatism, and that I was probably experiencing headaches due to my eyes straining and overcompensating. She did an exam and recommended new lens to correct these issues. Wow, what a game changer! I can see clearly now and I'm no longer experiencing daily headaches. Thank you SO much Dr.Cameron and your team! I would definitely recommend them to all my friends, family and others looking for a great optometrist. read more

Very thorough eye/doctor care. Wonderful service. Nice selection of glasses. I rarely write reviews ... yet this service deserves 5 star recognition. read more

Bottom line Jen the optometrist is spectacular. I personally can't afford there glasses and I can't afford to not go to Jen every year.

I needed new glasses asap. They came through and went above and beyond for me. My eye exam was very quick and too the point. My prescription was available and one of their staff (Stephanie I believe) scootered to the other shop a mile away to pick them up and bring back to Roscoe. Five stars all around for their friendly, professional, and wonderful service! read more

Great place!! The store is loaded with high quality frames & shades sponsored by a very friendly, knowledgeable staff. Dr. Cameron is great and they have all the latest technology to examine your eyes! Plenty of appointments available on their website. You just can't go wrong unless you buy too many pairs of expensive sunglasses from Speed! Highly Recommend. read more

If you have trouble seeing, find your way to Custom Eyes Roscoe Chicago for the absolute BEST Optometrist (Jen) you could ask for, the latest and greatest optical equipment and technology, and a fabulous selection of the hottest trendsetting eyewear on the planet! All this store needs is a runway and catwalk!! Spectacular service with a thorough and professional staff that will guide you through the latest eyewear trends and help you find the most comfortable look and fit. Ask for Chuck, he's seriously a Chicago fashion eyewear and clothing guru extraordinaire! This place is the BOMB for the latest and greatest when you want to LOOK SMART AND FEEL FABULOUS!! Easy parking, great shops and restaurants, even a quaint bookstore on the block. read more

CustomEyes in Roscoe Village provided me with the best eyewear prescription experience ever. To my detriment I delay updating my prescription. The experience of updating and upgrading my eyewear has always been boring and disappointing. My partner convinced me to get my eyewear from CustomEyes. He loves the place. I have to say, the service all around was grand. Chuck Stephenson in particular impacted my experience. He chose the coolest eye wear for me. I asked myself, "How did he know right away I would like this pair!?" I work with clients via videoconferencing all day long. My eyewear being functional, glamorous, and representative of my personality makes my day of videoconferencing easier and rewarding. BTW, I love the first pair so much, I got a second one. The first one for my day job. And the second prescription pair for those days when I want to stroll around my beautiful city of Chicago: cat-eye prescription sunglasses! I could not be happier! read more

Yeah, I gave 2 stars to Southport [and they deserved it] but I'll give this location 5 stars. Great selection, even better service. My last few pairs of glasses - I haven't even gone in. I call, tell Nicole what I want, she emails me some frame ideas, and she takes care of the rest - insurance, discounts, etc. [Yes, they have my measurements and script on file]. Service is not dead. You won't get this kinda service from the big chains. read more

Great customer service. The optometrist that saw me was great and friendly. Great sunglasses but a tad expensive.

I have to hand it to the manager Nicole at this particular location. When I was at my whits end and was ready to throw in the towel with my new prescription and the fact that the person helping me was telling me everything was set the way it should be, she stepped up and knew that something wasn't up. This office was really amazing in the first place. They offered to recheck my new prescription I got at a different company all together, and sure enough, it was way off. I picked out a frame and Sam was really great at making sure I got a frame I really liked, but the moment I got the frames back and I knew something was not right, Nicole stepped up and pulled out all of her tricks. Long story short, she measured all aspects of the way the glasses sit on my face and had the lab create new lenses with the measurements. When I got the frames back, they were perfect! I'm so happy and can't wait to get my next frames from them because I know Nicole will make sure I'm 1,000% happy! Great job ladies! Thank you for your perseverance! read more

Recently moved to the neighborhood and needed a new eye doc. I was quickly running out of contacts and needed to upgrade my glasses game as well. The team at Custom Eyes was fantastic. The COVID protocols in place were great. Everyone was masked up, and they informed me on how to check out frames. Everyone was very helpful and welcoming. Happy to find a great spot so close to home! read more

I've seriously been wearing the same pair of fugly glasses since high school! I've meant to get new ones for years now (especially since they are falling apart), but haven't wanted to spend the $$ since I only wear them when I drive. My hubby and I were walking by Custom Eyes and decided to stop in. I was trying on some glasses that were only slightly better than my 12 yr old "driving glasses." Fortunately, a lovely sales associate by the name of Kate stopped me because she could tell I needed serious help. Minutes later she helped me find a few pairs of glasses that were actually cute enough to wear in public. Kate also handpicked a few for my hubby and he fell in love with a pair that were (in my opinion) way too geek chic for his conservative look. He's been talking about how cool they were all week so I have a feeling I may lose this battle and he'll be back for them. We left without glasses because we wanted see if our vision insurance plan would cover any of the cost...and it looks like I may be in luck. We'll be back soon to make a purchase from the helpful Kate. I'm looking forward to being able to see the world! read more

I was a first-timer here a few weeks ago and felt compelled to sing their praises. Dr. Jen is awesome and so are the rest of the girls that run the office. I have a very unique prescription and Dr. Jen handled it with ease - even being my first visit. The staff is very efficient, friendly as hell and know what they're talking about....you do not need to go to a downtown eye doc they got the eye game on lock on the North Side. I honestly think I purchased my favorite pair of glasses ever here via Nicole's advice and opinions from the rest of the ladies in the shop. They have an awesome selection of high-end frames (you might have to pay up a bit fyi)... but it's 100% worth your vision quality. Cheers to these guys and 10/10 will be a return customer! read more

Incredible customer service, kind staff.. they took great care of my stressed-out teenager. I will be going back for my own exam.

The pricing at Custom Eyes took my breath away. I was quoted $700 to put RX lenses into my sunglasses. I was given a price of $300 for same at Pearle Vision on Lincoln Avenue. read more

We have been coming to Custom Eyes for years and the entire team is excellent. The service is over the top and the selection is always the latest styles. Nicole provides honest and direct feedback while recommending the most appropriate selections. Her customer service is the best in the business. If you need glasses or an eye exam make this your first and only stop and you will be coming back for years! read more

I'm not sure why I haven't written a review for Custom Eyes in Roscoe Village before. I've been going there since they opened, almost 10 yrs I think. Nicole always remembers me even though I'm there less than once a year. The selection of high quality sun glasses is great and their prices are hard to beat. The staff is always friendly and will help with any issues that you have with your glasses. read more

Oh how I wish my employer still provided me with vision insurance so I could come back here once a year! I started going to the Custom Eyes on Southport for my annual vision tests and contact purchases about 3 years ago. Dr. Crumbliss was always great in explaining everything and answering every question in full detail. I never felt rushed or nervous about any eye issues I was having. Because of my good experiences there, when I decided that 2010 would be the year of Lasik and seeing clearly for the first time since I was in 2nd grade and got my first pair of bright blue, plastic frames. I headed into the Roscoe location of Custom Eyes for a consultation with Dr. Jen Shoudis. She was quick, efficient and so very friendly. I was mostly excited about the possible surgery, but she took time to explain everything and even emailed me after the appointment after confirming that I'd be able to get a $1,000 discount even without eye insurance for my surgery at Kraff. She was thorough and excited for me herself! As the surgery came closer, I had to go back in for another exam and this time saw Dr. Crumbliss at the Roscoe location (I think he was covering that day since he's usually at the Southport location.). Again, I had questions I didn't even know I'd had answered and he took a lot of time to explain any possible issues there might be with the surgery without scaring me at all. So appreciative. Custom Eyes also has a partnership with Kraff Eye Institute who did my Lasik that allows you to go to your local Custom Eyes branch for follow-up exams instead of hauling your butt downtown for the check-ups. Convenience? Yes, please! Last week I had my 1 week follow-up exam and had all my concerns addressed by Dr. Shoudis. Again, she took time to talk to me and even recommended a nighttime eye ointment to help with my dry eyes (and gave me a coupon!). It has made all the difference. Today, almost 2 weeks after my surgery, I'm feeling great, have 20/20 vision and am happy to have a doctor I feel I can call with any questions and have them answered quickly and happily. I really love the staff and doctors here and highly recommend you check them out. It makes going to the eye doctor a whole new experience. read more

My son's glasses snapped in half while he was cleaning them and he had no backup pair. Chuck scoured the stock to see if he could find a frame that would fit his lenses, and struck upon my son's exact frame in his size! Then Chuck kept the store open late so we could run over and get the new frame. Lifesaver! read more

I have been going to CustomEyes on Roscoe since moving to Roscoe Village in 2010, and previously purchased glasses from the Southport location. CustomEyes is exactly what you'd want from your "neighborhood" eye doctor's office. The staff is incredibly friendly -- Nicole at the front desk knows me by name whenever I need to stop in or call -- and they are always incredibly quick to return calls or online requests. I have had several situations over the years where I've needed to see Dr. Jen same day, and they ALWAYS squeeze me into her schedule. Dr. Jen is very professional, knowledgeable and friendly -- she explains everything she's doing and takes her time during exams. When I developed sensitivity issues with contacts, she was super patient in helping me try out various other options until we found ones that fit comfortably and didn't irritate my eyes. The optical shop has a huge array of high-quality frames and sunglasses. The Robert Marc frames I bought years ago were pricey, but have lasted me FOREVER. I would recommend CustomEyes to anyone in the area looking for an optometrist and staff who truly care about their patients and their service. read more

I waited to write this review, because I wanted to go back just to get my eyeglass prescription and take it elsewhere. This was my second visit to Custom Eyes in about 2 years. I went for an eye exam because I lost my glasses several months ago. Since glasses are not cheap, even with good insurance, I'm just now getting around to getting the replacements. On my prior visit I got contacts that hurt so bad that I never wore them. My biggest complaint is the front desk staff, just because for some reason, they make me feel uncomfortable. I sort of felt like I was at a bad used car dealership with a pushy girl trying to sell me overpriced items. Honestly, I don't want $500 glasses even if my insurance gives me a credit on the frames, and I don't know the Armani line up at a department store, nor do I care. I will say the actual eye doctor I saw was really nice and gentle, and I would consider going back to see her, but I'll probably never go back there due to the multiple bad experiences. Sorry. read more

This place is the best! Went in for my first visit since moving to the neighborhood and had a great experience. I initially went to Custom Eyes because it was only steps from my apartment, but quickly realized it was much more than a convenience. Dr. Cameron gave me the best options for both the health of my eyes and my insurance situation. She also took to the time to show/explain the newest technologies available at their location. I just felt like there weren't many better places I could have gone for my eye exam and contacts. I will definitely be back for any future optical needs and recommend them to anyone and everyone! read more

Came by for my yearly checkup. They're really friendly, and they know their customers. I did not get my glasses there last time, because I wanted something more funky (and I went to SEE as stated in my previous review). They remembered and when they say my glasses, they said they liked that design but wouldn't serve well for the market they have. Then I got my appointment, and went smooth. Very efficient. I got my contacts, and they showed up faster then I expected. read more

I've been to Custom Eyes twice and the Doctors are super friendly, causal and quick. I was in and out in 25 minutes. They don't mess around! Just to be clear, I didn't feel rushed, I just had a simple exam and my prescription didn't change this time. I'm sure if you needed more time, they would gladly accommodate you. What i really liked is that the Dr. talked to me while doing the exam. She told me what she was doing, how things looked etc. To me, there is nothing worse than hearing your Dr. go "hmmm" or just be silent during an exam. It drives me nuts..tell me what you see please! Also, I never felt like they were trying to sell me stuff; a refreshing change of pace in customer service world. I just needed a simple eye exam and contact lens fitting, nothing more. And that's what i got. No hassle. I believe my doctor's name was Jennifer. I will absolutely request her again on my next visit. read more

First off let me begin by saying that I have been wearing glasses my entire life, Since I was in the first grade to be exact. I have bounced around Optometrists my entire life because I've never ever had that feeling where you feel you have to be loyal to any one specific Optometrist because of the stellar service or how easy your exam was but that all changed with my visit at Custom Eyes! Dr. Jen I believe her name is was the best,very friendly,Knowledgeable and Patient with me. The Girls in the front all very nice helpful and friendly. I will return as well as tell everyone I know the great experience I had with Custom Eyes!! read more

Custom Eyes is the tops! Behind the clever name is a group of upbeat, energetic, and professional people who take a genuine interest in getting your vision on the straight and narrow with some stylish frames or a variety of contacts. The doctor is very personable and explains everything she is doing such that a goof like me can understand. The gal who worked with me to pick out frames was incredibly patient and didn't poke fun when I showed how incredibly picky I am with my tastes. Their selection of frames is copious; everything from thin wire frames to frameless to plastic hipster frames. They have a bunch of lens options so you get the right look with your prescription and my glasses were ready is 3 days! Best of all, they accept many insurance plans so it was really affordable and painless. read more

I came here after finding them through the VSP approved list. Both receptionists that day were very nice and one even told me about her experience working at America's Best (where I used to go when I was part of the eye-care club). She remembered what contact lenses they used, which helped when the other receptionist was trying to fill my order (there were only 2 types to chose from, due to my astigmatism). I forget which doctor I saw, but he was young and REALLY nice. Best eye exam I've ever had, and I always hated them because at America's Best they were horrrrrible, but he eased my fears and answered all of my questions thoroughly. The receptionist was honest when I asked her what the better deal was (to go for the glasses) since my insurance cut the cost of either glasses OR contacts drastically. I ended up picking up some really nice frames and it was about $250 or so (which is what I've paid at America's Best for crap) and without my insurance it would have been over $500. Lucky for me, my employer at the time had a flexible spending account, so I had money on there to cover it...so I splurged on a nice pair of frames for once. I rarely used to wear my glasses, but now I find myself switching it up more often. There was one receptionist (I've seen 3 different ones) that I felt was a little distracted, but honestly, I really liked this place and was glad I chose it. read more

Luckily I have perfect vision, so my visits here are not for glasses or contacts. But for some reason my eyeballs are magnets for small flying objects and I have several cornel abrasions that have needed to be looked at. Custom Eyes is always able to get me in the same day, a quick exam, and an RX for some healing eye drops and I'm on my way. The front office staff is amazeballs, especially Nicole. Will definitely be returning here when my old age vision kicks in, which will probably be right around the corner! read more

I can not say enough about Custom Eyes on Roscoe! I'm not originally from Chicago so I did not know what to expect. The ladies here are all great. Nicole is who I've worked with most and she is especially awesome! She's helpful, upbeat, and a fabulous stylist/eyewear consultant. Ive never had a better experience and I will never go anywhere else! read more

CustomEyes Roscoe Village - Optometrists Near Me - Chicago, Illinois

Once again I have to say how amazing the people are that work at the shop. If you want to learn a little bit about customer service this is the place to go. So helpful so friendly we will definitely go back! read more

I am not usually someone who openly gushes, but in this instance I'll make an exception. I have been wearing glasses for 33 of the 36 years of my life. I have been to countless optometrists and dealt with countless inadequacies or deficiencies when dealing either with the doctor, the staff, or both. Finding a good, solid, and dependable optometrist is not an easy task, as anyone who relies on their glasses to function will tell you. However, my long search is finally over. I have found the Holy Grail of optometry: Custom Eyes. From the moment I walked in until the moment I walked out, I was treated in a friendly and highly professional manner. Both doctor and staff took their time with me and helped me choose the best frame to fit both my face and my needs/style. I left feeling positive and reassured that I had made the right decision, both on my new glasses and on my new (permanent) optometrist's office. read more

I CAN SEE!! Super professional and clean shop with a upbeat helpful staff. Fantastic selection of frames in all styles and colors. Nicole was VERY patient with me since I'm rather new to specs so this was greatly appreciated. My glasses arrived faster than expected too. Highly recommended. Thanks guys! -UPDATE January 2013: I went into exchange my glasses cleaner clothes for some new ones and Nicole, the attractive brunette, remembered my name and was kind enough to show me some new frames they had just received. This business is a true asset to Roscoe Village. Thanks guys! read more

I've been to at least 10 eye clinics and this was by far the best. I realized today that I had run out of contacts and needed them for golf tomorrow morning. Within the span of setting a last minute appointment: - squeezed in for a quick exam - thoroughly explained to about the state of my eyes and my options for Lasik - pleasant conversation rather than awkward breathing as someone stared into my eyes with a scope - given detailed explanation of my insurance, what it does, how my bill would've looked before and after, and recommendation of how to limit out of pocket pay In and out the door was a total of 25-minutes. I was very impressed with Dr. Jen. read more

I get my eye exams and glasses here, and so do my kids. They're Type 1 Diabetics, and need good records of any retinal or inner eye blood vessel changes that might give us an early warning of eye damage from fluctuations in blood glucose. The retinal camera (and Dr. Jen) allows us access to very detailed maps of their inner eyes. For diabetics, it's vital to catch these changes. We've been very happy with Dr. Jen and Custom Eyes, especially because both kids have needed new lenses in their glasses six months after getting them (growth spurts can affect eyesight), and Custom Eyes has provided new lenses without charge after these prescription changes. Great place for adults AND kids! read more

I love Custom Eyes. They might not love me, but boy do I love them! I used to go to an eye Dr. in University Village and he was great, but I recently moved to Roscoe Village and it was just too much traveling for me to get down there. So glad I switched. First - Dr. Shoudis was fantastic. If you can fail an eye test, I do. I just can't seem to figure out which one is better, 1 or 2, 3 or 4 and it stresses me out. Anyhow, she was super patient while I figured it out, ended up not being able to see out of one eye, and fixed it so I could. Now, on to those girls up front. Megan worked with me - super great! She picked out about 20 pairs of frames she thought would be awesome. Together we narrowed it down to 2 frames. She had great opinions and we agreed on what looked best after listening to my thoughts on others. I left buying one whole new set of glasses and new lenses for an old pair. I couldn't stop thinking about the other pair I had it narrowed down to. I just called back tonight and even though they already put the order in and shipped my old frames away - they got me the other pair of frames. All in all - everybody was super patient with me and absolutely wonderful to work with. I can't wait until I get my new glasses - so excited!! read more

I had an amazing experience at Custom eyes. All the people who work there couldn't be more helpful and friendly. They took time to help me pick out frames and gave me an honest opinion and insight into helping me pick the best frames for me. They eye doctor was friendly and informative and I felt at ease immediately. She gave me some very good information about Lasik surgery and as far as I am concerned I will not be going to a different eye doctor ever. Overall, great experience and I recommend Custom Eyes to anyone. It was a great experience. Also, all the women who work there are insanely hot, with the eye doctor being the hottest of all this hottness. Great experience, will always go back. read more

I like this place!! I've been going to Target Optical for a few years because... well, because I'm always at Target for something else and it was quite convenient. There's something odd about the back wall of an optometrists office being shared with a Pizza Hut Express... This was a refreshing change of pace! I didn't check out their glasses (because I have the coolest pair ever), but they had a sweet-looking selection. Next time my prescription changes and I update, I'll be looking here for some snazzy specs. My visit was efficient and pleasant. I was in for a routine exam and it turns out my prescription hasn't changed! I reordered my contacts through my insurance and they were in within a week! They were also super awesome in watching out for a rebate for my contacts as well - something I never expected! Kudos to this awesome staff for being so on top of things! I'll be in for my rebate form soon! read more

Dr. Jen is the best. Custom Eyes on Roscoe is so great. They are the friendliest people and it truly seems like they are all very happy and it's a great atmosphere. They are extremely accommodating with appointments and do their best to make sure it's a smooth experience. I have been going to Custom Eyes for 4 years, but I had an emergency where I had to go to another clinic a few weeks ago, and it made me realize how great Custom Eyes is. The other office was stuffy and rude. . . the exact opposite of Custom Eyes. Love this place and will go here forever. read more

I have been a loyal customer for many years. Dr. Cameron is the best. But today when the staff made a blunder with a very expensive pair of sunglasses, that I purchased, I was treated like a criminal. They did not try and help, just did what was the most convenient to them. Sometimes customer service should be first. There are many very good doctors in Chicago, and next year I will search one out because of the staff. read more

I went in for my first ever eye exam. Im in my late 30s and have never required glasses or contacts, so I wasn't sure what to expect. Dr. Jen was very nice, explained what each machine was doing and let me know the results after each test. Front desk staff was friendly as well. Highly recommend. read more