i no longer feel any ill will towards this tshirt printing outfit even thow i had a bad experience they printed my designs completely crooked and on the tummy of the shirt i gave detailed directions how i wanted my design placed and printed ide never use them again but to each ther own read more

I've used custom ink over the past decade for about a dozen large orders for military unit shirts and up to the last two orders, they went well. These last two were not only a total waste of time and money, I would equate my last experience to them as being the absolute worst commercial transaction I have ever made, period. - "live person" chat...dont bother, its AI and helps with nothing - customer service is just a call center, you will never speak to the same person twice. They don't read notes so you have to explain every detail to each one, and still get multiple emails about the same problems that were supposedly resolved...of which there were many before the shirts were even delivered - Out of 110 shirts, literally 2 size small shirts were unable to have the logo fit, so instead of dealing with these two individually (or just allowing us to cancel the 2 small shirts), they switched all 110 to a digital print which is essentially a sticker slapped on the shirt. - After all that every single t-shirt showed up with the front logo being nowhere near the proof and wrapping into the armpit. Not a single one of the 100+ shirts was checked for quality assurance even though that is supposedly a step listed in their process. Every one had to be replaced, which added two more weeks to the already month long process. read more

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Graphic was good, but the t-shirt material was so cheap and thin that it was literally see though. I was told this was a normal. I asked customer service for a replacement with a thick material or a non-see through color. They refused and gave be a 15% refund. I will never use them again. read more

Worst customer service experience of my life. Spent 2 hours on the phone with them, received no assistance, denied a refund or return, and was essentially told to eff off and that they had my $500 and that was just too bad. read more

do not order from them. they act like they have good customer service but they don't. they mislead you on their site and the quality of printing is 3rd grade. I ordered two XXL and they sent two XL. I have confirmation and they tried to change it on me. Morgan and Amanda will NOT help you, they will only try to get you to buy more with a 20% discount. STAY FAR AWAY. the site is user friendly but they ARE NOT! read more

custom ink did the WORST job with my company shirts. when the shirts arrived the color of the shirts were blue when I ordered green, the logo is 2 colors and they printed 1, and the flag in the sleeve was upside down. I requested a remake and they sent the wrong color again, the logo on the back is way too high this time and the front logo is in the center of the shirt instead of where a breast pocket would be. I pad $53 for this shirt and they can't even get the shirt comor right. DO NOT order from them. only positive is customer service is really nice read more

1 star for arriving in a timely fashion (although I ordered two shirts and they arrived on different days which is odd). It's a littlle tricky to design a tshirt using their portal and I had two questions for "customer service". Customer service folks wanted to complete the order as quickly as possible & could care less about my end product. After talking to the first rep, I decided to call back as she was no help. The 2nd customer service rep did not adust the font as he promised (which you can see on your dashboard) and I had to contact them a 3rd time. The 3rd rep said "no problem at all, I will fix and reship". The replacement was the exact same as the incorrect version which was comical. I now had 3 imperfect shirts (and the white lettering was very cheap looking too, almost scratched off if that makes sense). I paid $45+ for each shirt - they were the worst, cheapest, scratchiest Hanes shirts I have ever worn and will not wear again. They were also VERY small so size up rather than down if you aren't sure. My medium was basically a small. I hate to be negative but I want to help folks on the fence as I was pretty stressed using their services. Next time, I will stay local. read more

Horrible customer service, unprofessional employees, and they don't know how to use their own printing equipment. Goofed up on two of my orders but don't want to work with me on fixing and/or returning my money.. Even tho they goofed up my fonts twice!!!! Shady company 100% read more

Liked the interface, should have done my homework. I have 20 year old t-shirts that look better than what I got. For a cool $30 apiece. Terrible. read more

Horrible. They completely ruined our family reunion. We ordered over 80 shirts from them. Every time we checked they said they would have our shirts to us by the 18th. On the 18th, which was on a Friday, they told us that they shipped our shirts through a carrier that does not deliver on the weekends. This was not acceptable as our family fly out of the country that Monday (as they were previously informed). To add insult to injury, twice I was told that I would receive a call back, 6 days later, no call. They need to learn how to take accountability for their actions, use carriers that work over the weekend, especially when they miss their deadlines. read more

The help staff is great, the chat and email folks are lovely. Very quick and responsive. Unfortunately the shirts are terrible. First batch of 9 bowling shirts were cheap iron on stickers and the names of my team were all in the wrong place. 2nd batch, the names were in the right place, but I got 6 "Nick"s. Still working on the 3rd batch. Like my bowling team itself, you just can't win with Custom Ink. read more

Custom Ink - 6 Nicks is not the name of my bowling team. - Customized Merchandise Near Me - Tysons, Virginia

I was lucky enough to draw the iron-on chosen by them of course, no mention of it prior when contacted about where i wanted the logo. Funny, it says they primarily use silk screen for more professional and durable look. No bueno! read more

Custom Ink - Iron-On. - Customized Merchandise Near Me - Tysons, Virginia

I wish I could give below zero stars. Unacceptable company and customer service. I placed an order two months prior to needing 32 shirts for my dance class. I am a teacher and needed the shirts for their performance. Unfortunately, despite me reaching out eight times via email and calling three times for over an hour, customer service said that there was a "communication error." Each time I reached out to customer service, they told me to wait and someone would reach out to me. By the time I needed the shirts, I was told that there was nothing they could do. They cancelled the order even though it was confirmed months prior. It was frustrating for me because I had spent so much time trying to get the shirts, but it was also disheartening because my students were depending on CustomInk to get their shirts for their dance performance. Shame on you. read more

way over priced!!! omg im trying to print to resell .. but how am i suppose to re-sell to make a profit with these ridiculous prices???? best yall go to https://teespring.com/ read more

I'm so pleased with the customer service and delivery time! Honestly ,I never write reviews but the gentleman Jose I talked to on the phone was so helpful in selecting which quality tshirts were within my budget, and very responsive via email as well. The prints look incredible on every shirt! Definitely order my next batch through Custom Ink as well. read more

Custom Ink completely messed up my small but very special to me order of specialized dad camp tee shirts. They didn't read the special instructions that the lady who took my order over the phone left for them..which on the phone I asked her if they would notice that there was different writing on the back of each shirt and she swore they would. But of course they didn't so each shirt has the three titles for dad camp. Noone could have looked at that and thought it was correct or what anyone would have ordered..but they shoved it in a bag and kept it moving anyway. Gave me a refund which they should for a complete failure to meet the order. But doesn't help me have tee shirts for the kids to wear..do not recommend. Obviously no quality control on what gets sent out read more

ABSOLUTELY HORRIBLE COMPANY! do not waste your time! they promise you that your items will be delivered by a certain date and they do not fulfill that date. My family ordered 110 shirts for our 100th anniversary of our family. They promised us a date of July 29th to only find out they didn't even ship the shirts until the 30th. They did not rush the order or anything to make sure the shirts arrived in time for our reunion on August 2nd. Please take your business elsewhere. No rush shipping, No refunds- and if we wanted to return the shirts it was going to be ANOTHER shipping charge. HORRIBLE customer service! sham on you. read more

Save your money and purchase elsewhere. Bought custom T shirts in different sizes and they all ran small. Notified the company and was asked to take photos of a large shirt showing the dimensions with a tape measure. We obliged and were told to retake the photos showing the entire length of the tape measure. Our photos showed 3/4 of the tape length to the end. The implication being we were trying to deceive them. I don't believe they ever intended to replace the shirts !!! Shop elsewhere.... read more

Provided my own design, and spent $25 to work with the art team to get a proof. They promptly sent a proof, but the color was wrong. So asked them to fix it to the same color that I had submitted, but that led to my project going into some vortex of no return. It's been a week, I've received about 15 different emails, each one from someone different, but none of them making any progress on my order. They just kept telling me to place my order, and that would give me access to the "art team." I explained I had NO interest in placing an order that I had no confidence was going to be correct. And I reminded them that I'd already paid $25 for access to the art team. But the next day I'd just get another email from another new agent advising me to place the order. So paying for a design fee was a huge scam that not only got me nothing, but also is apparently unnecessary as anyone placing an order would (theoretically) have access to this mysterious art team. In the end, trying to work with Custom Ink was an exercise in frustration and a complete waste of time. read more

I did a fundraiser through CustomInk and the experience was really frustrating. Not only did I have to spend so much time and energy chasing down the money I raised, but on top of that, about half of the orders arrived with the wrong sizing and colors. It was incredibly disappointing to see such a lack of follow-through, especially after putting in the work to promote and fulfill the fundraiser. read more

False advertisement! I was trying to make a hoodie using college logos. Their website allows you to use college logos, but does not state anywhere on their website that you must be associated with that school to use their logo. The frequently asked questions and the add art section NEVER mention this information. They only tell you this information after you pay and their customer service tries to convince you to edit your design just so they can keep your money! Scammers! read more

For my order, I didn't care for color and asked for discount on replacement. They agreed to a 20% discount. When I gave my replacement order, they coldly rejected their offered discount. I explained no discount no purchase and the proof of their previous support rep written discount offer. They coldly ignored and rejected me. read more

A deeply frustrating experience with zero accountability We ordered custom swag for a major industry event with plenty of lead time -- our original delivery date was set for May 16. Over the following three weeks, we reached out repeatedly trying to get clarity on the order status. We sent multiple emails and got no replies. We were bounced between representatives -- Kate, Kaorlyn W, Damien B, and finally Gracie -- while we begged someone to please help us figure out what was happening. No one ever gave us a straight answer or even a reply to our emails until we asked for it over the phone. Once we finally got their team on the phone, we were told the date had shifted to May 20 -- still stressful, but manageable after we spoke with our event team and they thankfully agreed to this new delivery date. 2 days later we still hadn't heard anything so we called again to confirm this delivery date with an agent. They assured me they were working on the order and everything was going fine in production. Hours later, I received a follow-up email saying the order had been delayed again to May 22, due to a production issue that was never mentioned before. This wasn't a small change -- it meant we could no longer ship directly to our event, which we had clearly communicated from the start. We now have to scramble to reroute everything, eat the cost, and figure out how to get materials there ourselves. It reflects poorly on our team and our brand, even though we did everything right on our end. And now we don't even have the items for our event anymore. The best resolution we were given was a "sorry you experienced that. We can give you 20% back." and the chat was closed. It was all so insulting. What's worse is how exhausting the experience has been. We didn't feel like a valued customer. We felt ignored, misled, and like we were just being passed around. This was not our first time using Custom Ink but unfortunately, it'll be the last. read more

We definitely recommend looking at another company. Before looking at them, the creativity that is allowed is very limited depending on the product that you select, rather than asking you about your art or designe they will cancel your order. After telling you it looks like something different even if its not. Save your time and your money. Deal with a company that will respect your and your art. read more

Completely misleading. They said they were LOCAL printers and then told me to go pick up my job 30 miles away. I specifically picked them for convenience and they want me to trek into the middle of Hollywood to pick up two t-shirts. Nothing up to the sale mentioned this little tidbit. Horrible. read more

Custom Ink refuses to make tshirts for family members of someone who recently passed away from leukemia. They refuses to say how the shirt violates their terms. So, I guess that they just hate people who have died of cancer. Would not recommend. Find somewhere else. read more

Low quality print for an incredibly high price. I tried to leave a negative review in the feedback request they sent and was given an error multiple times, with the information I had entered being deleted each time. No wonder the reviews on their site are so positive read more

DO NOT USE THEM! 1. any design that is not mass produced with the intent of resale is legal. I wouldn't do the NFL but otherwise your within your legal rights (especially if you change it by 30% 2. they deleted our order and only refunded half! 3. we believe they are a leftist org read more

Really disappointing experience with Custom Ink. I completed a school fundraiser through their program following all guidelines. When I hadn't received my order I reached out to customer service and they told me an email was sent to me about the shipping date not arriving on time and "sometimes their emails do that". Changing the shipping date requires communication that includes a two-way response! I asked to speak to someone in leadership and they told me they'd say the same thing. I asked for the order to be rushed knowing I might have to pay more. They followed up with a passive aggressive email saying they couldn't do it. Telling me in the future maybe they could pull a rabbit out of a hat for me. Really unfortunate experience and would not recommend their fundraising feature. read more

Custom Ink - Email - Customized Merchandise Near Me - Tysons, Virginia

Don't use this group if you want your order on time for an event. It will not happen. They guaranteed me delivery. Then sent two proofs, exactly as I had placed the order. And still said "it will be there on time" no follow-up from them. Then I called, "oh, sorry, it will be there two days after your event." Shop elsewhere! read more

I would recommend not using CustomInk. Don't get me wrong, when the company first started they were great but as they've gotten bigger their customer and quality has gone way downhill. I recently ordered 55 shirts from them and the majority of the order was defective with the front center logo being off-center. When I contacted customer service about the issue I was informed that they have a 1/2 inch tolerance policy of centered prints. WTF!? Is centered pretty self explanatory? Anyways will not be using them again. Good luck if you choose to. read more

Custom Ink - Off centered logo - Customized Merchandise Near Me - Tysons, Virginia

Very disappointed with the product. We ordered three long sleeve shirts as a Christmas gift. On all three, the photo was off center, not squared, one shirt had holes another stain. Not recommending. read more

I was really disappointed with the quality of printing I received. I didn't expect screen printing but I did expect something along the lines of what a circut printer would. This actually looks and feels cheep. More like what you would buy yourself at Walmart, print cut out and iron on yourself. I do not think it will survive many washes but for the sake of a good review I will keep track and share it on YouTube. I'm a brand new business to meet the 6 shirt requirement was expensive for me. I was excited to share my uniform shirts and I actually ended up photoshopping them to look better because I was embarrassed to have spent money on them. I found the shirts outside of custom print for 9.99. I wish I would have just made them my self. ​ read more

Custom Ink - Customized Merchandise Near Me - Tysons, Virginia

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These are so bad that I can't wait for the cheap iron on transfer they used for my printing to wear off because at least then it will still be a hanes heavy weight hoodie. Now, it looks like something I tried to make at home. Nowhere does it make clear that the printing is just an iron on transfer - one that you could get at walmart and print on your ink jet printer at home. I assumed this would be screen printed and now see how they are able to do it so quickly. This won't last a single wash and it's almost embarrassing to wear with my company logo on it. My screen printer of many years recently passed away and I needed new hoodies quickly. Wow! Are you serious with this garbage? Thank God I only ordered 5. read more

OMG the most frustrating experience ever! I ordered t-shirts for a family reunion. Seems pretty straightforward, the web site accepted the designs and confirmed the order -- and of course charged my credit card! Two days later they emailed with a problem with the childrens' sizes but I could get no one on the phone or chat line to address the problem, so I cancelled that part of the order and ordered them separately. Then a few days later, another problem now with the design on the medium sized adult shirts. Same frustrating attempt to resolve. Then a few days later, no medium sizes available so now all will be large! One problem after another and no one available to resolve, meanwhile they have my $, time is ticking, and of course I still have no confidence t-shirts will actually arrive. I WILL NEVER EVER ORDER FROM THEM AGAIN! read more

I placed an order and was told it would be here by October 6. I sent exactly what I wanted and after multiple proofs that continued to be incorrect. I finally reached out to customer service because I was concerned about the deadline. One customer service representative lied to me and told me that I would be receiving it on time when I called back when I didn't receive it on time the other customer representative said that that was not possible and that I was Miss Informed and that I did not get guaranteed the date. I paid for express shipping and I still did not get my product in time after multiple calls and multiple customer service complaints. I left for my retreat without the T-shirts for the attendees. Not only where they rule, they had no customer service skills and they lied. I will never use them again. I typically do not do reviews that are negative. However this time I find it impossible not to as it's one thing to make a mistake. It's another to continue to make mistakes blame the customer and not stand behind your product. read more

They sold me $3k of product with a guaranteed delivery day. Soon I realized they weren't going to make the date, as they hadn't started production. I inquired with them and confronted them with my assessment of their ability to successfully provide the product by the deadline. They then apologized and told me it accidentally stated that day and they wouldn't be able to meet the deadlines. That really sucks when the items were Christmas gifts for your employees, especially when you believed the guarantee and let them know to expect some cool gifts. They told me that somehow the website, e-mail confirmation, etc. all gave the guarantee when they had actually ran out of stock and wouldn't be able to fulfill orders any longer. That I was one of a few people between the time they ran out and all their system updated or something like that. Well... that sucks for me. I'm sure there's something they could have done, especially a company of their size, but nothing was really done about it. Nobody there decided it was important enough to find a way to come up with those few stock items to personalize. If they really wanted to, they could have simply paid retail for the items to ensure they could follow through on the guarantee. I was just told to sit tight and wait. I did. Around 6 months later (well beyond the guaranteed date, estimated date and Christmas) I requested a refund, which they happily processed. Definitely friendly people, but they don't take the deadlines as seriously as they say and definitely don't go above and beyond to ensure customer satisfaction or even just stick to their word. Meh. read more

Custom Ink - 6 months later... SMH - Customized Merchandise Near Me - Tysons, Virginia

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Custom Ink left me FURIOUS after days and hours of designing a shirt and making revisions to their standards.....then they straight up refused to print it! I get it-- the larger the company is, the stricter they need to be in following copyright laws. But the copyright contract needs to be sent to customers BEFORE they start designing their shirt, not after. I was looking for a company such as Reddbubble or Zazzle where you can design fan-made products like the Cobra Kai fan t-shirt I had designed for personal use. (Instead I made the mistake of giving Custom Ink a chance instead). After days and hours spent on my shirt design, they give you a Terms & Conditions document at the END of your check-out to purchase your product (after they've gotten your payment and billing information). It was like a three-page list of countless warnings of items they won't print, such as using logos that are copyrighted. Seeing how I did indeed use a logo that was copyrighted from the tv show and movie, I spent a few more hours revising my shirt to make sure I had followed all guidelines. When I placed my order, I recieved multiple auto e-mails and texts telling me my shirt looked great, so I assumed everything was fine. It wasn't until the next morning I recieved an e-mail stating that they cancelled my order because they can't print anything Cobra-Kai related. No "we'll help you revise your shirt to meet copyright standards" that was advertised. On the Terms & Conditions they assured customers that they would indeed help us get around copyright laws and and help us edit our shirts to the copyright standards, and that they print multiple sports team fan shirts and blah, blah, blah, even though there's some copyright laws to work around. Multiple customers complained about the same thing online about this company, and I should have listened!! (There's a reason why they have an overwhelming one star rating)! As a music teacher, I get multiple large batches of shirts printed for the students in my music program every year.....Guess which company won't be getting our school's money?! read more

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Custom Ink came through! Misunderstanding was rectified and I will continue to do business.

Only reason there are two stars instead of one is because the shirts are nice quality (except they have nothing to do with that. Bottom line - wildly inconsistent. Made two orders with different designs and sizes needed. They swapped the sizes for each order. The best part is that they don't/won't admit they made a mistake. I have proof - a PDF with order details from my "dedicated" helper. But I can't reach him now. This is the second major screw up in about 6 months. There are hundreds of companies that make shirts - please look elsewhere. Read some other reviews that aren't 5stars and you'll see how they love to sweep mistakes under their customized rug. read more