Very disappointing cleaning. There are many less expensive options for more thorough cleaning in this area.

The cleaning crews are always friendly and they do a wonderful job! When they are finished everything shines, especially our hardwood floors. Scheduling and all communication has gone smoothly. We have had a positive experience with this company. read more

They have the most nastiness cleaners, they are beyond rude I have no idea how they get business with the cleaners they have. The owner really needs to pay attention to who she allows to hire people. The manager I believe is tall with glasses is BEYOND rude. Think twice before picking them read more

Thank you for the excellent cleaning once again. Your girls pay attention to details and if they miss somthing they are sure to get it the next time, for example windows and sills. It is amazing how fast they can do a 2 floor cape keeping the value to a minimum. Thank you once again. Ginny D. read more

Thorough and efficient. Polite and friendly It was a group of 4 and went to work the second they got here Only thing is they seemed to be rushed to move on but handled it We'll Will definitely use this service again. Made our life so much easier read more

Custom maid does a fantastic job for a good price. They are also the most reliable cleaners in the WNY region. Give them a try!

UPDATE: WELL DONE! A different team did a cleaning for me and they did a really good job. Everything they promised to do, they did. The hardwood floors sparkled. It was worth giving them a second chance. Supporting small businesses during these difficult times is important. read more

*Update* I bumped up my original 4-star review to 5-stars after the owners reached out to me to address some of the minor cleaning items that were missed. They mentioned that normally they follow up on the cleaning and if anything was missed they will come back out and make sure everything is taken care of. Since I had already done the final bit of cleaning myself, they offered to credit me back some of the cleaning fee. I really appreciated their desire to make sure I was 100% happy with everything. I just had my final cleaning inspection and passed with flying colors, and will be receiving my full deposit back. */update* I recently used custom maid cleaning for a move out cleaning. For the most part I was happy with the experience. The scheduling and quote process was very easy. They came out to my house for a couple minutes, looked around at what needed to be done, and sent me a quote later that day. They had flexible scheduling which I also appreciated, seeing as how I had called a different cleaning service two weeks out of the cleaning date and was told they were all booked up. Custom Maid fit me in on my preferred day, and even said they would come on the weekend if needed. A team of 3 came the day of the scheduled cleaning. They were about an hour early and I still hadnt cleared everything out yet, but they were able to work around it. They were quick and efficient and finished cleaning the 1100 square foot place in about an hour and a half. Overall I would rate their cleaning job a 'B'. There were still some nooks and crannies of the fridge I had to finish cleaning (they didn't pull the drawer unit out and there was a bunch of crumbs that had fallen back there that needed some seriously cleaning) and they also didn't vacuum along the very edges of the carpet using an attachment, so I also had to go back through and take care of that. But other than those two items everything else looked great and it saved me a lot of time and back breaking work. read more

My mom and dad currently have their house cleaned by Custom Maid Cleaning and are very happy. The girls are so nice and reliable! Great choice! read more

Outstanding...my brother-in-law needs a lil extra help sometimes so we found this wonderful group of ladies to give him a hand. He has his home cleaned regularly and they do a terrific job. My only disappointment is that we live too far away, otherwise, I would employ their services as well! Thank you!!! read more

I've been very satisfied with Custom Maid Cleaning. They honor any requests I have and promptly respond to my messages.

I have recently gone back to having my house cleaned by Custom Maid Cleaners. I took a break during covid. Thought I could do it on my own. Boy was I wrong. The teams of ladies who come to clean are terrific! I had a de a deep clean of my home last wekk & I was so happy with the results!! My home was sparkling clean & fresh! Such a great thing to come home to! I definitely recommend them! read more

Girls arrive on time. Very nice and efficient everything is done well no wasted time I would definitely recommend to anyone

Very disappointed in this service. They were quick to reply, but the stipulation was that I allowed them to view my home through a video-chat app. Now that I think of it, I should have used more discretion. How do we know what they are doing with the video of our house. Because of my work schedule, I had a hard time getting hold of an answer. Then we were finally turned down, they did not want our business. Is it because we are senior citizens? We wanted once/month cleaning -- was not inadequate? Please do not waste your time trying to obtain their services, you will regret it. Just read these other reviews....it's sad that what they promise on their website is not what is delivered to the customer. read more

This company has professionally trained staff that meet and often exceed expectations. My home had a deep but green clean done recently and the Custom Maid staff did quality work ensuring that every surface (including floor boards, cabinet doors, interior doors, and door knobs) were free of dust, pet dander and stains. My tub, sinks and floors sparkle. Thank you Custom Maid! read more

I love the girls from custom maids. I love Michelle Robin and everyone that comes to clean my house. They do a perfect job. They get in their and " get the job done". Amanda schedules the cleaning and never disappoints. They are a top notch company and they make me very happy read more

My family and I have been living together since COVID. The Custom Maid team was respectful, wore masks, spoke kindly and gently to my toddler and they worked well as a team. I was grateful for their time and professionalism. They cleaned the house well. THANKS CUSTOM MAID!!! read more

Only one cleaning service so far but first visit was great. I had three employees for about an hour. They were all very nice and professional. Cleaning was sufficient. I still had to spot clean some of the floor afterwards but for the most part the price was well worth what I received.. It was less work I had to do that week! read more

Just got off the phone with someone at the company. They are very nice and offered to make everything right. I consider them a very good company, just a few little glitches. I would suggest if you use them just make sure you're happy before they leave or contact the front office. I was looking for a company to clean my elderly parents home- as a one time cleaning. They have a hard time with more than just daily upkeep. The quote process was easy and efficient. I did not like that the cleaners came two and a half hours early. I was in the middle of work, and they randomly showed up. Why get an appointment time if you are coming that much earlier? They spent 50 minutes cleaning an 1100 sq ft home. The floors looked great- the bathroom not so much. They did not clean the lights around the mirror in the bathroom or around the toilet. Did not clean the vanity. When they cleaned the top of the dresser, I was told they couldn't remember how things went, so they just piled everything back on the top of the dresser. The cleaners were very nice, but if you finished 45 minutes sooner than the estimate, maybe you could have slowed down and done a bit better job. There was a follow up call to see how the cleaning went, and I said it was ok. I just did not feel it was worth getting into for a one time cleaning. I would say they are ok, but not great. Price was reasonable. read more

Huge disappointment. Seeing the good reviews on Yelp, I thought I'd give them a try. What a mistake! They paid no attention to detail. I specified a deep clean and received what I felt was a quick once over. I even went through and told them exactly what needed to be done and what was exoected. (This was done through video conference and might have cibtributed to the lack of understanding). So much was missed. Pointed out their shortcomings and they said they would come bake and make it right. Well, they came back and didn't make it right. Even after sending them pictures of what needed to be done, they still didn't do it! A waste if 250 bucks as I had to reclean myself! I wanted to give them 1 star, but bumped up to two because they did come back to try to make it right, but unfortunately failed miserably. I was very disappointed and would never hire again. read more

Great Experience! Morgan and her crew were on time and worked hard. They efficiently worked their way through the house and got it cleaned in a timely manner. Looking forward to their return! read more

I used Custom Maid Cleaning to clean my aged father's house which hadn't been cleaned in a year. He was in the hospital so I contacted Colleen to see if I could arrange a cleaning while he was gone. I live in Arizona and couldn't be there to oversee the process. She worked with me above and beyond what I would have expected. We needed to work out how they would get in the house, what they would do about the fridge filled with food, and how to handle the enormous amount of papers on every surface. They put me at ease, cleaned everything and even watered his plants. I felt 100% comfortable leaving my dad's house in their care. When my father returned home he said it was like receiving a wonderful gift. He didn't recognize the house and was elated at the service. I will use Custom Maid Cleaning again! read more

Professional, quick response. Im out of state and needed to find someone to clean house for my friend who had a death in the family and was hosting Thanksgiving. Custom Maids were super easy to deal with over email/text. I didn't have any house details because I didn't want to bother my friend so I gave them the address and they looked it up themselves on Zillow in order to give me an estimate. You can pay by check or credit card which was easy to do. My friend said her house has never been so clean. read more

My wife and I started this home cleaning service 3 weeks ago and we are thrilled with it! From our first contact following finding Custom Maid Cleaning online to the initial meeting where our home was surveyed for the service and now through our first two home cleanings, every aspect of their work has been professional, courteous and exceptional. We couldn't be happier - only wish we had started their service sooner!!! read more

I arranged for Custom Maid Cleaning to clean for my father-in-law, who was ailing. They were very professional, respectful and reliable. They did an excellent job cleaning and made my father-in-law feel at ease. We used them for several months during his recovery and were very pleased with every aspect of their service. I highly recommend them. read more

I was originally looking for a deep cleaning to get my house in order, with possible weekly or biweekly service. With a toddler, two German Shepherds, another baby due in December and part-time journalism work on my plate, I don't always have time to get all the nooks and crannies. I've been without hired help since The Cleaning Authority left town a few years ago. I was looking for a company that had all their paperwork in order (licensed, bonded, insured, background checks), that puts in a lot of elbow grease for the money, that is reliable, and offers top-notch service with a smile. There are a lot of people who can clean, but the best take great pride in the work they do -- and that's who I want coming to my house. I had contacted a few other companies -- one did a quote by email, another promised to come to do an in-person quote but blew me off as a no call/no show! By contrast, Colleen from Custom Maid showed up exactly when she said she would and provided a fair quote. Four girls showed up to blitz my house. The office called ahead of time to let me know they were running 15 minutes late but on their way, which I appreciated very much. They had to drive all the way to South Buffalo, so it was totally understandable. The crew was very friendly and personable; I enjoyed chatting with them while they were here. They took an interest in my life, which is a level of care you don't find with every company. I couldn't believe how spotless they got my tub, sink and stove! They cleaned areas like baseboards, window sills, light fixtures and appliance interiors that not every area cleaner is willing to do without charging extra.I plan to have a few of the girls come regularly so I can spend more time with my precious little ones instead of scrubbing. read more

We used Custom Maid to clean our house before the new owners came in. We were thrilled with the job they did. And we hope our buyers were as well. The house was left spotless, and it was not an easy house to clean (a 90-year old home with lots of wooden shutters and blinds and 4 floors). Colleen came out and surveyed the job and gave us an accurrate estimate. They sent a team of 3 women, headed by Amanda, who was very communicative and responsive. All three women were hard-working, conscientious and cheerful. I'd recommend Custom Maid (whom I found thru Yelp and Colleen was very responsiveness to my inquiry from the beginning) without hesitation. read more

We have been through a few cleaning services over the years--some very good, others not so much. We just had our second service with Custom Maid and both times I was blown away. They really take the time to do the job right. And the little "extras" are really special. For instance when they say they will make a bed, they don't just pull the covers up. My son's bed was beautifully made like a department store bed, with all of his stuffed animals arranged on it. You can tell they really care. That kind of pride in one's work seems rare these days, but these ladies have it! Glad to have found them. read more

Had them clean today. Very pleased with the quality of the work. Finally have found a service that does a good job and takes time to do the whole job and make it a great feeling to come home to a clean house!! Thank you! read more