I've had my scissors and equipment sharpened here numerous times but the last time there was a bit of a mishap with 5 pairs of scissors (honest mistake). They called immediately upon hearing that there was an issue and since they don't have the machine to fix the problem they offered to have the shears picked up and fixed with a company in BC that specialized in my particular type of shears at their expense. They were so pleasant and offered to fix them without hesitation. Customer service like this is incredibly hard to come by and they've made me customer for life! Thanks again for the outstanding service! read more