I used to love this pharmacy so much , especially for their friendly free delivery. There are still…read morea lot of friendly staff there as they've grown. Sadly, most everything has gotten much worse in the past couple of years. I don't know why. Now there seems to be a problem every time I need a refill. The staff doesn't seem to communicate well with each other; I'll be texted something is out of stock and then be told it was filled the previous day. On one occasion I tried to refill my contact lens solution. It took two months of confusing back-and-forth of texts! They haven't been sending out meds when promised or send the wrong thing. They have been EXTRAORDINARILY patient with me and my AR balance; I'm low income and appreciated that. However they didn't give me an early warning about how high it had gotten, and then they confronted me about it in front of my mother with no regard to privacy. The man there (manager ?) has offered several times to go back through the charges and see if any can be reduced, but he hasn't yet. I would have changed pharmacies by now, except I'm moving soon so it's not worth it. I don't doubt that the staff and mgmt here cares about their patients and want to do right by them. I imagine things are falling apart on a communications level. No one has the time to follow up multiple times on every prescription , though, and their best intentions are clearly being drowned out by serious communication fails.

Super nice staff that's willing to talk with you to meet your needs. I wish every business was ran…read morethis way. Customer service is top notch and I trust them to answer my questions in a helpful and informative way. I currently live in a city hours away, but when I come home to Blacksburg to visit family it's businesses like these that make me proud to be from this area. You won't find customer service like this in many other places outside of Blacksburg.

I miss this local gas and convenience station since moving from Salem. The people were very nice…read moreand in a time that most places make you prepay for gas - you can fuel up and pay once you're finished and go inside for snacks or a cold drink. Alice is awesome and has a great personality as well as all the others. My apologies for not remembering all of their names...but enjoyed my regular banter with all of them. Love the local feel and treatment as a friend and not just a random acquaintance. People at the register are quick to ask you how your day has been and are nice to talk to. We miss them as well as our life we lived for six years not far from the store. Its a gem and we highly recommend it to others.

Never find yourself in a shop during Covid19, where folks argue over the use of face masks…read more Walked in. Heard: 'I'll have to start wearing a mask in a few week..' No pump numbers. No receipts! Review: 2 shack

My rating is based on convenience and ease of use. My mother…read moreis in assisted living and Fort Lewis Pharmacy is the pharmacy her facility uses to fill her prescriptions. I haven't had issues with her prescriptions, but I do have issues with the billing. Living a very busy life I don't have much time for paperwork and out of date payment options. Especially snail mail. Basically everything I pay is an ACH paid directly out of my checking account, or in this case, my mother's checking account. Everything else that comes in that is not a scheduled payment , like Dr bills, I pay on-line in the evening after work. I can't do that with this company. I have to write a check find a stamp get it to the mailbox (down the street) and mail it, knowing it takes a week or two to get to it's destination. Keep in mind it took almost two weeks to get the bill in the mail after they mailed it to me. So, it's going to be paid late every month. I don't like that. Please hire someone to create a website for your business and take payments online. Please make it convenient to give us the ability to pay on time. I know I can pay over the phone but you're closed when I have time to sit down to pay bills.

Visiting from Texas & ran out of a seizure medication. Called all over town with no result. Used…read morepharmacy with Yelp & Fort Lewis came up. They had the medication in double doses. When I picked it up I asked to purchase a pill splitter & the pharmacist split the pills for me. Very helpful, courteous & convenient. Saved us big time! Thank you Fort Lewis Pharmacy!

It's much bigger than I expected it to be. Finally was able to find the infamous chicken we had on…read morethe road that I didn't get yesterday. Surprisingly this is the only location in Roanoke that has it but wow. Delicious is an understatement. They didn't have the fried fish the other location had but we got the 8 piece strips and they were perfectly seasoned and juicy. The gas station itself is very large and clean. Everything was well maintained. The cashier was super friendly and ordering at the kiosk was a breeze. This will be my new go to spot for fried chicken while in town.

I would say the Owner is great but his Store Manager isn't for one the worst person ever if your…read moretrained within a week not only will her boyfriend say something or make a suggestion that employee will be fired not even giving a person a chance which is unfair I was there for 29days also doing all this while pregnant as a manager they should be trained for at least 4 weeks before being left alone which in my case I wasn't I got blamed for so much written up for stuff I wasn't even trained on yet wow right she made it look so good to the owner to the point where I got terminated wow again right never once did he come to me and ask me anything which I thought being that he was involved in the termination process at least come talk to me NEVER once did that happen how fair was that I really like that job it was the first for me but again Annabella is the worst she does not deserve that position due to the drama she causes as if it's not her Soni be careful just a heads up

I've been a medical patient at Rise Salem for a while now and overall have had a great experience…read morewith their products and staff. After leaving the hospital, and stopping by for some pain relief -- I had an issue involving my service dog that was a bit stressful at first. What really impressed me, though, was how quickly and professionally the team resolved it. They took my concerns seriously, addressed the misunderstanding right away, and went above and beyond to make sure everything was handled properly and respectfully. It's clear they care about both their patients and doing things the right way. I really appreciate the way Rise turned a difficult situation into a positive one -- thank you for listening and for your professionalism.

The workers are helpful and knowledgeable. There is a happy vibe at the store .I only use rise now!read more