Corporate Office Pops Mart / Treynet REIT…read more1806 State Street Cayce, SC 29033 Phone: (803) 454-6060 Mr. Don Draughon Chief Executive Officer Treynet REIT Durham, NC Phone: (919) 608-0790 Email: dondvintage@gmail.com Dear Mr. Draughon, I am writing to formally submit a complaint regarding the unacceptable customer service my husband and I experienced at Pops Mart Store #677, located at 8550 Farrow Rd, Columbia, SC (803-419-0007). This was, without exaggeration, the worst customer service I have ever received in a retail establishment. On 8/19/2025, at approximately 12:40 pm in the afternoon, my husband and I entered the store to make a quick purchase for lunch and coffee. The coffee I poured from the carafe was lukewarm, and after adding creamer, it was completely unsatisfactory. When I inquired about a microwave to warm it, the clerk informed me that the store did not have one. I mentioned that the coffee was barely hot, not as a complaint, but to make her aware of the issue. Since the coffee was not drinkable, I instead chose a Red Bull. At checkout, we attempted to purchase two Red Bulls clearly marked as "2 for $5.00." The cashier rang them up at full price. When my husband pointed out the signage, the cashier rudely dismissed me, stating the drinks were not on sale and remarking, "I didn't put the signs up." She then rudely gave me an ultimatum: "Do you want to buy it or not?" I calmly pointed out that the coffee was not hot and that the store was not honoring the posted prices. At that moment, the second cashier became hostile, threw her arms up, and loudly repeated, "I told you there's no microwave!" before storming off into a back room. The cashier at the register then refused to provide her supervisor's contact information upon my request and shouted at us to leave the store! We left without completing our purchase. Both employees demonstrated hostility, agitation, and a complete disregard for professional customer service. Their behavior was dismissive, unhelpful, and entirely unprofessional. They behaved as if they simply did not want to be there. After later reviewing online comments, I discovered that many other customers have reported similar issues at this same store location, which suggests a pattern of poor service that has not been corrected. Customers deserve to be treated with respect, provided with the products and pricing advertised, and served by employees who are trained to assist rather than antagonize. My experience failed to meet even the most basic expectations of customer care, and I strongly urge you to take corrective action regarding the staff at Store #677. Thank you for your attention to this matter. I look forward to your response and to seeing improvements at this store location.

From the owner: POPS Mart is your one-stop shop for all of your convenience store needs. We have everything from…read morefreshly brewed coffee to your favorite snacks and drinks. Plus, we offer fuel services so you can get what you need and be on your way in no time. Stop by today and see why POPS Mart is the ultimate destination for convenience.

Food is great and fresh. Cakes and cookies are homemade. Best for carry out. Not much seating,…read morebut the do have a couple of tables on their deck.

Wonderful food! We get their sandwiches often and it is reasonably priced with plenty of food!read more

I have encountered the manager on 5 separate occasions. Each and every time I have witnessed her…read morerude behavior towards other customers or myself . I'm not one to complain or take time to post a negative reviews but the "Manager" definitely needs additional customer service skills training. I will make it a point to tell anyone in the area not to shop at this location. She is miserable and it's obvious she is making her associates miserable as well. ZERO stars for poor customer service.

From the owner: Corner Pantry is a locally owned and operated convenience store and gas station serving the…read moreMidlands of South Carolina. We stick to what we know and we try to keep things simple: fast, convenient service, great locations, safe environment, and exceptional associates.

This is an alright Circle K, definitely not the best or the worst I've been to. It is very nice,…read moreclean and is always well-stocked, and their coffee is pretty good. However, the homeless people who loiter in the parking lot, especially at night, are the worst. They hound you for money, and sometimes prevent me from shopping here. They also insist that you use the automatic payment machines, which never work and wind up taking forever. Overall, like I said, it's definitely not the best or worst Circle K I've ever been to.

A good gas station with plenty of Ed everything you need and expect at a gas station. It was also…read moreclean and organized. The drink cooler was stocked and they had two people working to check out guests.

The pharmacy has a new system where customers type their name in. When it was time to pick up my…read moremedication, the technician walked up without speaking, greeting, or identifying herself, and announced, "Whoever is at this register, your medicine is ready." I had to confirm that she was referring to me. When I addressed the issue, she attempted to justify calling me "whoever." That is dismissive and unprofessional, especially in a healthcare setting. New systems do not replace basic customer service, courtesy, or respect. Staff should properly address patients and wear identification. Please do better.

Go to any other pharmacy unless you want the poorest customer service and treatment in Columbia…read more Had doctor send a prescription to this location because I was staying there during the day with a hospital patient. They did not see the prescription in their system, went back just before closing and they still did not see it and seemed not to care. The prescription was for a common antibiotic and I showed them in MyChart that the doctor had input it as well as the doctor's name. No concern they would not do anything. I asked for one pill for the evening as prescribed and the problem could be resolved in the morning. No to doing that. Had it been a narcotic they certainly should not do it but no excuse for not doing it with all the information available. CVS culture is not what it use to be.

I'm a regular, they're always great with staying stocked and the prices aren't too bad either. The…read moreclerks are always nice, they have very fast service.

From the owner: POPS Mart is your one-stop shop for all of your convenience store needs. We have everything from…read morefreshly brewed coffee to your favorite snacks and drinks. Plus, we offer fuel services so you can be fueling up alright. Stop by today and see what we have in store for you. You won't be disappointed.

Nice circle k small in size compared to other locations. They got everything you excepted in a…read moreconvenient store. Nice staff and clean restrooms.