The people that work here are incredible! They are super friendly and know me by name! Some of them even know the brand of cigarettes i buy!

In the continuing saga of inept customer service, I am leaving an update. In the middle of September, we moved from Laguna Niguel to Aliso Viejo, and after my wife instructed them to xfer my meds, I have had 3 instances where my meds have NOT been transferred, and have been filled at this pharmacy instead of AV. Today I was in the neighborhood, so dropped in at the Laguna Niguel store to verify that all meds have been transferred over, to which I was assured they had. I immediately went to the Aliso Viejo store to have a prescription filled, and was advised that they couldn't, because the meds were on hold at the Laguna Niguel store. 2.5 months, and they still haven't got their stuff together read more

This is exactly why when the corporations take over a business, customer service becomes a non priority. I've been to this place so many times thinking that all the waiting was just an isolated incidence. I had the doctor call in a medication at 10 I'm the morning. I go back at 6pm to pick it up and it's still not ready!! The staff is underpaid and overworked. read more

4 stars simply because the woman at the cash register was so sweet!! Full of compliments about my dress and such a fresh presence at this store! Clean, no lines, and easy to find everything I needed read more

CVS lies to their customers. We called in Rx and left message. Our office phone was left at beginning and repeated again at end of message. Doctor's name was spoken, then last name spelled out. 2 hours later patient goes to pick up Rx and pharmacy says no message. Patient calls provider office and provider instructs patient to tell them to check their messages again. CVS then verifies they do have the message but could not fill the Rx due to no doctor name on the message. Again, the doctor's name was both spoken and spelled out. Just be honest CVS and say you made a mistake. There is no reason to lie to your customer to cover your incompetence. read more

This pharmacy called me multiple times to inform me my prescription was ready. When I was able to pick it up they said they had no record of it. They also said they have no idea why they lost my prescriptions. They also had three wrong addresses for me on file. This place is very disorganized. read more

I have had a couple of great experiences at this CVS location recently. Perhaps my expectations are so low due to other pharmacy experiences but there have been several good experiences and I felt I needed to share. There was a miscommunication between the doctors office, insurance company and ability to fill my prescription. The CVS staff was amazing with their attitude and follow up with both the doctor and insurance. They were pleasant and Sympathetic throughout the entire process. I have become a big fan of this pharmacy. read more

I wish I could give 0 stars, but I guess 1 will do. This is more of a warning than a review: DO NOT GET YOUR PRESCRIPTIONS FILLED HERE! My 3 month old needs a polyvitamin drop because she is breastfeeding, we got the prescription filled and it was a brown drop (makes sense, usually I've seen vitamin drops that color)... We got it refilled and it was GREEN. she spat up within 5 minutes of taking it and it was a slimy green color.. This worried me and my mom, who was going to babysit that night. She decided to call the pharmacy and ask why they gave me a different drop.. They told her I had never been there before and this was the first time they'd given me anything so how could it have been brown before... She called me to ask me and I said no that was the only pharmacy I've taken her medications to so that wasn't true, so she called back within 15 minutes of the first call to say we had gotten it filled, to which they replied "well the original manufacturer discontinued the product so we had to go with a new manufacturer" (okay, so why not say that in the first place....?) After I got home that night I decided I'd much rather switch pharmacies than have to watch my daughter spit up this nasty green slime that looked like it was hurting her when she took it and spat it up! (not to mention this is the last straw since they are ridiculously slow, and I always have issues getting my prescriptions filled or refilled) So I switch to the ralphs on la Paz rd in laguna niguel. I JUST received a phone call from RALPHS saying that they called cvs because what I transferred over to them and what I read to them from the box of drops didnt match up (I told them it was a polyvitamin drop and read them the label of the box) when they contacted cvs they said that there had been a mistake and they'd given me the wrong medication- i picked it up 9 DAYS AGO! you think they'd call ME and tell ME not to give the wrong medication to my 3 month old and her fragile and new immune system. It's not as if they didn't have a chance, they kept looking it over and took 20 minutes to give it to me when I picked it up- after I called in the refill 2 days before! They also received two phone calls where they could have reviewed the medication and realize their mistake. I am very upset, thank god I stopped giving it to her after the first dose! read more

Dont even call towards the end of the day. The one on golden lantern and marina hills does the same. A lot of rude people work in there. The last time I called the one on Golden lantern the pharaoh was talking to me like I was a little kid. #1 And #2 and so on. She was actually putting a number before each sentence coming out of her mouth. Really? If the people irritate you get another job. You are there to help the customers. That is your friggen job. I am going to get names and go to headquarters. More people need to do that. read more

Terrible service..I was on hold for 10 minutes for the pharmacy on a Sunday ...? They hung up on me and when I called back, was on hold for another 7 minutes..they transferred me to the front, who awkwardly tried to explain my medication to me by reading the box to me..pharmacists are unprofessional and impersonal read more

Why post a policy if you are not going to honor it? Clearly states if an item rings up higher than advertised, it's free up to $4. Had an item not ring up at 50% off as clearly advertised, came back when I saw that on my email receipt and was told the policy didn't apply because "holiday stuff is all over the place". So their disorganization voids the policy? What a fraud. Gave two stars instead of one because the pharmacy was fast. read more

Been coming here for 10 years plus, never had a bad experience till tonight, went to buy a bottle of wine and I was with my younger sister and he asked for her ID as well when she's clearly younger, and I am the one who brought the bottle up to the register. Never had a problem before when she's came with me. He was very rude! If he had said this in a nicer way I would have had no problem going somewhere else or saying I understand. Went back to ask for his name, "Matt". Didn't seem like it was true, I didn't see his name tag another coworker told me this. I've always loved this place and their staff, but this is is disappointing. Customer service should have been better. read more

What is the deal with CVS pharmacys now? They used to be so good and speedy. Dropping off a prescription and waiting there for it to be filled used be a 15 minute wait! Now it's understaffed with people who are in bad moods...What the heck CVS? You're losing patron prescription-fillers!!!! read more

I've been going to this CVS for the last 6 years or so. EVERYONE who works there is very helpful and sooooooo nice! I've never had an issue and they actually remember there frequent customers and engage conversation. Love this CVS! read more

Every time I walk in, I'm greeted by someone who works there. (And I actually say hello back because I'm not rude, like most other people I see who walk in.) Also, when I'm shopping around, I'm always asked if I'm finding everything all right, which is nice if I need help. I wish that were the case at places like Target or Home Depot/Lowe's. The pharmacy is the only area where I think may need improvement. They have never pissed me off. Some of the staff is friendly, but some seem kind of stressed out sometimes. Maybe they're understaffed or not fully trained properly? read more

Ordered 12 rolls of film in June 2018 did not receive all my orders until September 2018 three months. After the first month had passed I called CVS to see what the status was on the photos. The lady who took my call took down my contact information said she would get back to me. Another month went by and I did not get a call from anyone so I had to call again to see what the status was. The next lady that I spoke to said that they had my contact information and all they needed was the receipt numbers for each roll of film. Why wouldn't anybody call me to let me know that they needed that information? Then I get a call back a few days to a week later saying that they didn't have my order that it got lost so they had to re-order all the pictures. And then finally I got the call saying that they were all ready. The first time that I called two rolls of film we're ready for pick up and they tried to charge me for those two rolls a second time. read more

Always good service and help close to home convenient hours for pharmacy good prices in general great sale prices sells lottery tickets and as an ATM read more

A "Sincere" Thank You to Sung Kim, Pharmacist. Although a long time CVS customer, we had never met. Yet Sung Kim made extra effort with Doctor to find a prescribed medicine available as a generic to save paying huge price for brand name. We had considered changing to Costco because of cost. No longer an issue...we are staring with CVS.. read more

BEWARE: EXPIRED PRODUCTS! Like another reviewer posted, I learned the hard way that they sell expired foods! I pray that their meds aren't expired either! read more

The staff is always very helpful here. I've been going here for 12 yrs now. Have always had a pleasant experience. The pharmacy does get pretty busy but I just shop while waiting. read more

Absolutely the worst pharmacy i've ever been to. First, the wait was very long. I was promised it would be ready in 20 minutes, but 2 hours later, my prescription was still being worked on. Second, and more significantly, they wrote on the bottle that the prescription contained 90 pills, rather than the 30 I picked up. The bottle was small and I have never picked up more than 30 pills in a bottle. Now my insurance is refusing to pay for this month's and next months prescriptions because they think I had 90 pills. Third, my insurance company and I have been on hold for over 45 minutes to get through to this CVS, but they don't pick up. I was told there were two people ahead of me. Straightening out their mistake is turning out to be a nightmare. Stay away. I should have known better than dealing with them because everyone in line ahead of me complained about mistakes. read more

Expired food. Slow customer service. Zero care. Zero notice about prescriptions being unable to go through processing properly until you show up the fourth time pissed off that you're not kept up to date after you've begged to be put on the text list. Waste of gas. If it wasn't so close, I would not use. Everything is overpriced. Summer 15's staff were horribly racist to my friend and would not sell her a simple tea detox that costed $8 because she "looks foreign." Horrible experiences with this store. read more

I have been a CVS customer for almost 20 years. I went to the one in Costa Mesa on 17th street that was previously Longs. Had nothing put positive experiences in Costa Mesa. Unfortunately not the same with Laguna Niguel since moving her two years ago. I have dropped off scripts with a promise of them being done in 20-30 mins and went to pick up and they weren't processed. Not because they were busy and fell behind but as if I did not drop it off. I have called in refills and gone to pick up days later and not filled. I had my regular prescriptions put on auto refill which was very convenient. It was for a short time until they started syncing of the auto refill. I thought it would be great to have all of my scripts done at the same time to save me from multiple trips to the pharmacy. One would think? The first time I picked them up I did not check the meds and 2 weeks later when I went to open the bottle for my allergy med it was a medication that I only had filled once. Never asked for a refill on this. I even told them in person I would not be refilling it. I called the pharmacy and was told because I took it out of store I could not get a refund. They went ahead and filled the correct prescription. The next time I went to pick up my auto refill meds I forgot about the last mishap and did not check the drugs before I left. Well again when it came time to open the allergy pills it was the same thing (wrong meds). I was assured that this was corrected and that all my meds would be in sync (the actual meds I want). I could see if someone does not notice the wrong meds being filled that this could be dangerous. I decided to switch to the mail order pharmacy through my insurance and never received a text from CVS to pick up my meds (that this time should all be correct) which I ran out of one and am almost out of the others. I assumed because mail order was processing them instead. When I spoke to mail order they had not received approval from my doctor so I called CVS to see why my meds were not filled. I was on hold for 10 minutes and then disconnected. I am assuming they have caller ID and see me as a problem customer because every time they get it wrong I complain. Wouldn't you? I called back and again on another line and held again for several minutes. Then called on my cell phone and got through while still on hold with the other phone I was using. When I asked for status of my scripts I was told it was too early. How is this possible when one of them I am out of? this is the one they had to refill later due to filling the wrong drug. One of them I will run out of on Saturday the 29th but I was told it is not due until the 1st? This medication is birth control pills so makes no sense. I had the last refill a good week before I needed to start taking. I was not able to get an answer from the person on the phone. She said I could talk to pharmacists but after holding for several minutes I gave up. I was already on the phone for 25 minutes from the time I initially called them. read more