The attitude of the Pharmacist could improve. She was very unprofessional when I called to let her know that I had received a message for someone elses prescription. She immediatley started arguing with me that there was nothing she could do. I explained she was calling the wrong number and she didn't care. read more

What pharmacy takes lunch?? Nothing worse than having to travel a long distance to find you have to kill 11/2 hours to get your medicine? I HATE CVS and wish I did t have to frequent them read more

We have lived in the area for 10 years, and have had excellent service at the pharmacy, and cheerful support by store staff... but this is not recent, but 2 years ago we made the BIG MISTAKE of getting passport photos taken by a staff person at this store. My application was returned because the frame of the projection screen was clearly visible (so we had to start over, with the Post Office); my wife's photo was accepted, but we thought it was pretty light/overexposed. Only recently, when we were asked to scan her passport to a tour company website that we found out the image size setting was set so incorrectly that there was not enough pixels in the shot to be scanned (!!). Obviously, the person at CVS had not taken the class on how to use or set a basic digital camera. Advice to the careful: Get your passport photos somewhere where the staff (e.g. the Post Office) know what they're doing, and have the right training and equipment. read more

The new AI phone system has NO OPTION for new pharmacy customers. If you're not already in their system (meaning that it doesn't recognize your birthdate), your call is ended. Very unhelpful and completely unprofessional. This is the opposite of customer service and is the reason that I will find another pharmacy, even if I have to travel to Arcata or Eureka. HOWEVER, when I reached a human being in the store, it was explained to me that they're not even able to transfer a call -- their hands are tied. I appreciate the honesty and kind respect I received from that person. read more

It is where I get meds. They are really helpful to me. I also get makeup and etc from them. I have also purchased over the counter meds for many things such as colds and etc, cell phone cords and plug ins and many, many things. I also like their hours and it is close to our home. read more

The most amazing pharmacy - knowledgeable , prompt and so NICE. Love the drive thru window ... I give a 10 out of 10 ...

This pharmacy is plagued with staffing issues, a mobile app that frequently feeds you misinformation, and a phone system that inexcusably gives NO NOTICE THAT THEY DO NOT FIELD PHONE CALLS. One of the most convenient features of the pharmacy, the drive thru, is frequently shut down or having curtailed hours due to staffing. Though the staff on duty are likely overworked, some (not all) of them have been openly irritable towards customers who are not being difficult. I've seen a particular staff member give a half-apology about being short-staffed, but that never excuses being rude or short with a customer who is otherwise being polite and appropriate. I got the mobile app specifically due to the fact that I can't call to check prescription status. An example of misinformation, the app told me that I needed to consult with pharmacy staff regarding one of my prescriptions. No way to reach them by phone, and I wanted to take care of whatever might delay the process, so I went in only to be told that "Your prescription isn't ready yet". So I basically got told I needed to come in and speak to someone just to find out that my prescription wasn't ready. Thanks, wonderful use of my time. Perhaps most importantly, I don't know in what world it is permissible to let a customer sit in an automated phone queue while not informing them that the phones are in fact not being answered, and why this has been the case since at least the start of the pandemic. Is corporate insisting that they pretend the phone lines are open to customers? Out of respect for the customers, why can't you at least leave a voice recording to notify people that due to staffing shortages you can't take phone calls instead of continuing to let people waste hours on hold? read more

I always run out of something when I am traveling. And this vacation was no different! Stopped in a couple of times to pick up eyeglass lens wipes, hand lotion, and some bottled water V-8 juice to stock up the mini-fridge in my hotel room. This CVS is clean, well stocked and maintained, and had good customer service at checkout. #CVSpharmacy read more

CVS Pharmacy - Drugstores Near Me - MCKINLEYVILLE, California

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This review is for the new location at 1720 (directly across the street from its old location). That being said, this new location is big and bright with lots of parking in the new lot. It is a vast improvement over the previous older location across the road. Along with the standard items you would expect in a drug store. This location also carries a nice selection of beer, wine and distilled spirits. There is also a convenience store selection of grocery items; milk, bread, etc. that is actually fairly competitive to the areas stores. With their coupons and cash back offers, if you do it right you can actually save and make a little money from shopping with them. Our most recent visit, with coupons in hand we scored on cosmetics and paper goods, along with some other household items. After it was all said and done - we walked out with not only a huge supply of goods at about half price, but also got $35 in cash back got future shopping trips. Not bad. This is a decent CVS pharmacy/store - it's nice and new and should impact the area and help make prices more competitive from the area stores that market the same products. 3 stars - better than some not as good as others. 00314 read more

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There are some incredibly nice employees here especially in the pharmacy. When I wasn't able to pick up my much-needed prescription at another local location that was 'closed' that day (due to who knows why)? they filled both of mine and had them ready within an hour even though they were completely slammed with other prescriptions from the closed location. That is excellent customer service, and being that they prioritized mine even though I'm not a regular made me feel really good, even though I was about to fall over from a migraine. Kudos! read more

Pharmacist Justin Otting was extremely rude and unprofessional during my interaction with him. He apparently feels it's his duty to talk down to and belittle people picking up medication. My experience with him was so poor that I have switched pharmacies and will no longer be using CVS! read more

They spent an entire hour on the phone and then decided to come in to see why they weren't answering. The girls said they don't have enough staff to answer the phones! Sounds like they have no problem just ignoring that customers I'm wasting valuable time! Switching pharmacies! read more

The employees are all great. The pharmacists are nice. But I'm going to transfer my prescriptions to Rite Aid because the CVS in McKinleyville closes at 6 PM. I'm really sorry you guys are not doing some good business out here in Mckinleyville but thanks. read more

Starting to see why so much hate is aimed at this place called to try to get my pain meds and I am still on hold after 40 mins this is bs they need to do a total break down of this place and fix it read more

I had to switch to CVS a year ago following a change in my Part D insurance. Unfortunately, my experience has been less than satisfactory. The overwhelming majority of my prescription refills have encountered some kind of glitch and is usually met with the quizzical stares of "Hmm, that's weird," to "It's our computer system." Methinks it's usually due to human error. And yes, since the start of Covid everyone in the pharmacy seems harried and overworked, but the continual error "fixing" probably takes up more of the workday than it should. Oh, and they NEVER answer the phone and CVS provides no online way to resolve an issue. read more

For 3 straight days and waiting from anywhere to 30 minutes up to an hour CVS Pharmacy will not pick up their phone. I have a prescription that I have to take daily and I ran out and I guess will try to switch pharmacy's that have better customer service. I realize that I should not have let my prescription get so low before I reordered. read more

Terrible pharmacy my husband got transferred from Cloney's when they closed without a choice and he was supposed to have his meds last week but no they wouldn't give him them because they didn't know if they had the full script and they told him today they might have the full script today at the end of the day but they don't know. Fuck CVS pharmacy they don't know what they are doing. read more

Pharmacy is the worst. Employees take forever to help one customer. And I was in the line 15 minutes to closing but they got to me finally at 8:01 and when I got to the counter the guy just said, "sorry we are closed." Terrible service. read more

This Pharmacy DOES NOT ANSWER THE PHONE! I have been on hold for more than 30 minutes with no answer. Call back, same thing, no answer. Terrible customer service to make you go into the store to have a question answered. read more

Today I tried to call them for 3 hours two hours on hold. Every time they answered they hung up and said use the auto system even though I don't have a rx # Do not call this pharmacy if you are really sick. They don't care and are very uncaring and rude. It shouldn't take 4 days to fill birth control. Cvs has no concept for a women's body. They don't seem to care about patients at all. I would call Barnes in Arcata, they actually care and will go above and beyond for you. Cvs said 4 days and Barnes said tomorrow. Cvs also always loses my insurance so every month I have to start all over with them or they expect me to pay $400 for one month of birth control. They tell me every time it will be auto filled and that they will never forget insurance again but it happens every time. read more

Had to stop thru McKinleyville on a road trip and the staff was so kind and helpful. Each team member asked us how we were AND one clerk walked me to the exact product I needed! I really love great service and feel compelled to write about it when I experience it! Great job guys!! read more

Stay away from this place if you need medicine prescriptions!! It's a giant corporation that deliberately bought out our smaller local, family-owned drug stores (that delivered right to my door for free), then shut them down. Today an automated call came to the house from CVS saying my prescriptions were ready. When I went to pick them up, there was an EIGHT CAR LINE UP at the drive through window!! I waited for 35 minutes, then when it was finally my turn, I was told that they had no prescriptions for me! This is CRAZY-making! The gal said she would "go look" and I waited 5 more minutes and when no one ever came back, I drove away. I am transferring my prescriptions to Rite Aid even though I was with them before and they were bad, they were no where near as bad as this! read more

Terrible pharmacy. Has been for almost six months. Never answer the phone. I need deliveries. It worked fine until just this week. Now it has to be done over the phone, which they never answer, or by downloading some app over my not-so-smart but affordable Tracfone telephone with poor reception in the backwater town i have the misfortune to live in. Before delivery worked fine using my computer that I purchased using my Co-Vid stimulus just so I could interact with CVS et al. I'm gonna try Rite-Aid, which uses Doordash for deliveries. Wish me luck. No more CVS! read more

The most incompetent pharmacy ever. The staff have NO idea how to do their job. Been waiting 2 weeks to get my Dads prescriptions transferred. Nothing has been done to get this done even after 3 phones calls. Now he is completely out and has been for 3 days waiting for them to get their heads out of their ass. Taking my business elsewhere. read more

Love this cvs, very clean and organized. Great customer service the clerk always says hello when I walk in. Prices are a little high and that's only reason I didn't give 5 stars. read more

We've gone in to this store a number of times and had great customer service, but tonight, when we went in to buy a bunch of sunscreen to get us through the summer, it was terrible. We stood at the cash registers for ten minutes and no one even approached us so we left and went to another store to buy the sunscreen. Tonight's experience has taken this place from five stars to one. Will not be returning. read more

This is the smallest CVS I've ever seen - we actually missed it our first drive by because of it's size and the lack of the big red CVS letters out front. With that said, we needed to refill a couple of prescriptions on vacation and they got it right and in a timely manner. read more

I just want to praise all the women and men who work in the pharmacy at CVS in McKinleyville California. They are always so friendly and helpful and bend over backwards to get you the best price on your prescriptions. Last week I had a very, very VERY expensive prescription to fill and the women in the pharmacy did a bunch of research and found a way I could get financial help to greatly reduce the costs. It really saved us from going under from the financial burden of the prescription and I will be forever grateful! I love shopping there. It's so clean and bright and the staff throughout the store are really nice and helpful. I highly recommend you shop there. read more

As mentioned by other folks, this new CVS is clean, well stocked and has plenty of parking. I'd like to add that the staff excells at customer service. The retail staff welcomes every customer coming through the front door. I've seen only courteous communication and sincere helpfulness. We had a minor concern and the front store supervisor Mike handled it above and beyond our expectations. As a retired nurse, I had my flu shot by Justin the pharmacist. Can't say that I love shots but it didn't even hurt even the next day! He is knowledgeable and has a great bedside manner. CVS McKinleyville has my business...check them out! read more

As many of you know this cvs is new and will most likely shift the economy in small ways. I love cvs for their $1 snack aisle because they always hit the spot. Unfortunately one of their employees named Luke is a REAL ASSHOLE. I would shop inside cvs after work for the munchies and Luke was never welcoming or friendly or helpful. He gave me mean, ugly, dirty looks and I had no idea why. I even heard him talking crap about other customers in the store and it made me sick to think cvs hired this kind of personality. What upset me the most was seeing him scold his younger coworker who appeared to be on top of her ball and running around working the whole store while he "supervises" and does official "work business" on his phone? Please. He needs to be fired or relocated because his energy is not a match for this towns needs. Or tape a fucking smile to his face so he doesn't have to pretend!! read more

They just opened up their new building. So far it's kept extremely clean and the staff are very friendly. I'm happy that I don't have to travel all the way to Arcata to go to CVS anymore! This one is large enough & well stocked. read more

Called to request a prescription be transferred from my regular pharmacy in the Bay Area to this one. Almost 1 week later I'd heard nothing back. Stopped in to see if it was ready and nothing had been done. The person who helped me seemed very confused (all of the pharmacy staff, in fact, seemed confused or flustered) by the request to have the prescription transferred and couldn't figure it out while I was there. She took my insurance card info and my phone number. Called me later to clarify something, then had someone else call again, and ultimately the person I spoke with the next day said my insurance had been cancelled. WTF?!? I called my insurance co. and there was no issue and the support person showed me where on the card the pharmacy info was (why didn't the person who helped me at the store see this??). I called Cloney's, a locally owned pharmacy, instead and got prompt, superior help. I will NEVER return to that CVS. My hunch is that staff is not trained -- bad CVS. read more