I waited at the drive-thru, but only two prescriptions were in the bag. No one explained why the others were missing. In the past, CVS pharmacy staff would contact my doctor if a renewal was needed and would let me know if a medication wasn't covered by insurance. They even used third-party discount programs like GoodRx to help. That level of care seems to be gone. I understand that staffing shortages may be affecting service, but not communicating with patients about missing prescriptions is unacceptable. I rely on my medications and deserve to know why they aren't being filled or what steps I need to take. read more

I spent 16 hours at the ER. The doctor prescribed three medications for me. Sent to CVS and only two were filled...the most important one missing. I've left 5 messages to find out why. NO RESPONSE AT ALL. With this pharmacy, you can't not directly contact the pharmacy. You can only leave a message. So UNACCEPTABLE! read more

CVS in Mullins want to pick up medication and I was told that nobody sent it and the lady behind the counter was very rude about everything. I said to her how it is not filled if it was sent last week from my daughter's doctor she really could answer my question but the funny thing is I went to CVS in Conway spoke to a gentleman named Tim. The pharmacist looked up my name, and he also didn't understand why it was not refilled. He pulled the prescription from there computer filled it for me and it only took less than 10 minutes compared 35 to 45 minutes in Mullins so goodbye CVS in Mullins you guys are lousy. read more

I started using this Pharmacy in 2023 and at that time they were great, however in the last year it's been nothing but headaches with medications being out of stock, duplicate billing, nasty customer service both in person and on the phone, and extremely long wait times both in store and at drive through. I'm not sure if there is a new system in place causing problems or new employee problems but either way, horrible customer service and difficult to work with. this store could cause a saint to loose patience.! read more

Hire some more pharmacy techs!!!!!!! Just sat in the car line for 30 minutes. Ridiculous! WOULD NOT trade here if not necessary. Oh, when I arrived there were 2 cars ahead of me. When I left there were 4 cars behind me. read more

Carrie at CVS in Mullins, SC, who works in the pharmacy, is the reason I haven't switched pharmacies because she always goes above and beyond for her customers. I have a very bad case of thyroid issues and my medicine often runs out or is late arriving, yet if it's just coming in and is in the tote, she will go into that tote just to make sure I have my medicine. I thank God for her and I wish there were more people like her who care and say 'I hope you feel better.' She's such a blessing and she deserves a raise and a higher position. read more

Have to give one star or it wouldn't post.This is the worst CVS that I've ever been too.Actually it's one of the poorest operated businesses.They do not care if u have meds.Actually they don't want to be bothered.It's not one person . I have gone there by necessity time to time for 30 years it's been like that unless you happened to catch David Stone or Van McMillan there ,and they been gone 10 years at least.Small town now only has one big pharmacy and they are it.Eventually they gonna get in some big shit and Cost the company and it's shareholders dearly. read more

The customer service there is awful and rude. And they are so slow to fill prescriptions and always have an excuse . I just left there after being told it wouldn't be ready for 2 hours because they had to go lunch in an hour . Wow great excuse . The woman at the window has no people skills at all. read more

At 66 yrs of age I have to say in all my years I have NEVER been to a worse pharmacy. I recently transferred here from Pa, and I did expect slower customer service but this place is unbelievable! They messed up our prescriptions giving me my companions meds, that was after having to drive a half hour for the first pick up. Today after I received notice that both of our prescriptions were available only mine were there. Tonight I called to get my companions meds refilled and was placed on hold for 15 minutes without ever speaking to s human! What kind of customer service is this? None at all! Looks like I will be transferring us yet again!!! read more

I normally wouldnt even consider leaving a review for a cvs or any store like it but after several amazingly poor visits I feel compelled to do. First let me begin by stating that I am not one of those people that always has something to complain about, on the contrary, I much prefer leaving glowing reviews about businesses that go above and beyond for their customers. So... Where do I begin..? Well let me start with the pharmacy, because honestly, this is where I have the biggest problem. It seems that no matter what time of day or what day of the week there is a long line of aggrivated people waiting. The funny part is, unlike the rest of the store, their pharmacy is definitely not understaffed, if anything its over staffed. But for some reason instead of having techs help customers, especially during busy times, they are piddle paddling around doing busy work or chiy chatting. There is NEVER more than 2 people helping customers when there should at times be 3-4. Also they are unorganized and constantly make mistakes. After 3 horrible visits I am taking my business elsewhere and I urge anyone who doesnt think they should have to wait more than 15 minutes to get their meds that are ready to do so as well. Besides that my only other issue is that the rest if the store is understaffed and on more than half my visits there wasnt even a cashier at the main front register and I had to walk half way back down the store to the cosmetics register to be rung out. Granted their staff is friendly and knowledgeable, the fact is, it shouldnt take a half hour in cvs what only takes me 5 minutes in any other store. The only thing this CVS might really be good for is supplying you with the migraine meds you will most likely need after your visit... Like I said, Im actually an easy going nice guy who generally doesnt say anything if there isnt anything nice to say, but this is one of those rare instances where I had to say something, more so to warn anyone considering going here. FYI, there's a walgreens right across the street, save yourself the time and energy and just go there, lol. read more

Medication refills are never ready for pick up,lines are always long,some staff members are rude and seem as if they don't care....always be prepared to wait. Transfering my family's prescriptions read more