I rarely go here. I went here to get a prescription filled for a high dose tylenol. Gave them my…read moreprescription card, they wanted like $50. I said never mind, I see you have tylenol on sale and I'll buy 2 bottles and double dose on the non-prescription. Only then did they say they made a mistake by not having me pay only a co-pay. This was several years ago. I figure if they can't handle a simple price, how are they handling prescriptions?

Extremely rude pharmacist (JP) and support staff-on several occasions. On one occasion, i called…read morejust to see what time I could pick up my prescription as I wouldn't have been able to get there after work. I simply asked " would I be able to pick up my medication at 9:00 before I went in to work? I will not be able to get there after work today. (My script had been dropped off several days prior). The person on the phone said "well if you get here at 9 and it's not ready then I guess you'll have to wait. You're not the only one who needs their prescription filled." I'm not? Thank you for that enlightening information. Here I thought I was the only one in Schenectady county who needed to get a prescription filled. Her comment was unprovoked and uncalled for. And even if I had been rude to her, she has no right to make any comment. It's their job to fill prescriptions, not to give unnecessary feedback. There a are a few pleasant folks present in that store but from what I've witnessed, they're few and far between. I think these folks would better serve the public by working night shift in a hospital pharmacy where there is limited interaction with human beings.

Pleasant shopping experience here while my dog was being groomed at close by Petsmart at 10 am…read more Staff was very helpful. In fact, one stopped what he was doing to walk me over to the item which was featured at the entrance. Another worker checked in the stockroom for an item I wanted and brought it out to me with a smile. The produce section was well stocked and full of quality fruit and vegetables. The seafood counter was stocked with center cut pieces of Salmon. Checkout was efficient. The cashier packed delicate items with care. I needed help loading my car because I had many bulky and heavy (for me) beverages. A pleasant worker was available quickly to load my car.

Place is clean. It also appears to be well stocked. Produce always looks…read more Don't like their self check out at all and many times forced to go there due to long lines. I bought a large container of chicken breasts that was definitely leaking slightly. I asked if they had any bags I could put my chicken in so I didn't contaminate the rest of my groceries. She just shook her head. No ideas, no I'm sorry. Nothing. Awesome social skills. Also the card reader wouldn't work. Made for a rather unpleasant shopping experience. Too many markets around to have to deal with that stuff!

We occasionally patronize this CVS when the one closer to home is out of some prescription or other…read morethe kids need, and my experiences here have been pretty much identical every time: (1) I get very prompt and courteous service from the pharmacy staff when I go up to the counter to drop off the Rx. (2) They get distracted by the drive-in pharmacy window because they're understaffed and as is the case with every place everywhere with a drive-thru, the drive-thru customers somehow get priority over the ones who have managed to walk in. (3) Nevertheless the staff do their best and I'm pleased, if a bit delayed, by the pharmacy service. I get a chance to count the stains on the carpet in the waiting area, which is always a good time. (4) I am accosted by somebody leaving (or going in; or both) in the parking lot. You can definitely call this a mixed experience. I think my takeaway here is to use the drive-thru service to avoid (2) and (4). You might consider doing the same.

One of my biggest complaints is I have been approached by two large men in the parking lot asking…read morefor money. I've had to jump back in my car because they were blocking the door and there is no security in cvs. It is so filthy outside. Customer service is just ok. They seem to be rushing me thru and some meds. need to be counseled. There are specific people that do seem very nice such as Julie, Sarah and Jodie. I go to the Eastern Parkway location so I can't rate the other locations.

Each department of this store is efficient and the staff from the pharmacy, photo department, and…read morecashiers are all friendly and very helpful!

Great run pharmacy neat and clean with a wide variety of items . Had my covid vaccine there and…read moreeveryone was very friendly and accommodating. Its just great a community pharmacy could offer the vaccine. I'm thankful I got an appointment

Although I live in the general area of this CVS location I have not been into this particular store…read morepreviously. Today I went there as the designated location for my second Covid booster shot. They took me right on time for my appointment. The general pharmacy staff was friendly. However, of special note, the pharmacist was super friendly and efficient. Although I was already familiar with the potential side effects (since this was my forth Covid related shot) the pharmacist took extra time to explain things and was extremely attentive despite the pharmacy being extremely busy. Overall I was very impressed with the interaction today and I highly recommend this pharmacy.

This CVS is presently undergoing a renovation, so I doubt it's as clean and organized as it might…read moreotherwise be. The inventory was still in generally good condition. Hopefully some of this renovation will take place at the pharmacy, because it's somewhat cramped and not really capable of handling a backlog of customers. There's 2 self-check kiosks in the front, with no place for a line to wait if there's a backup. Hopefully these get a facelift too, as they could be more user-friendly.

I received excellent customer service today (11/15 at 10:30…read moream) at this State Street, Schenectady CVS. The item I called about the night before was indeed held for me behind the counter. I was pleased since it is an hard to find gingerbread decorating kit. I checked out with several items. The cashier/employee was helpful, patient, knowledgeable about store products. She even brought me a shopping cart when I asked. I did not bring my own bags, so she gave me two of the weak paper bags provided by CVS. One of them ripped (no fault of hers) as I was exciting the store. The cashier flew over, with a new bag, and picked the items off floor. I appreciated the concern on her part and her assistance. I wish I had gotten her name because she deserves recognition. The store was clean and neat. It was a pleasure to shop here rather than my regular Niskayuna CVS with the sometimes rude pharmacy team.

i've only used this pharmacy a few times and every time they either don't have something or have…read morebeen really rude but today was my last straw, i have mono so my dr ordered me a script at 10am, i went to go pick it up at 2:15 figuring oh they had all morning and a little bit after lunch to fill it and they said it wasn't ready then came up with excuse after excuse the first being they just got the script then they said the new pharmacist messed something up so i'm confused as to what it was not to add i've only seen one nice pharmacy tech there every other one has been rude beyond belief.

In a world of corporate pharmacies that treat you like an annoyance instead of a customer, O'Brien…read morePharmacy stands out for extraordinary service and personalized care. I have a job that drags me all over the country and filling my prescriptions every 30 days can be a real challenge. O'Brien has been the absolute best partner helping me keep my health in the right spot. Highly recommend them to anyone who is moving to the region.

Excellent service. My parents used for a decade before moving. We never had any negative issuesread more

Caught a bug. Nothing bad but need sone strong stuff. This is one of my favorite Walgreens…read more Huuuuuge

Horrible Customer Care! Absolutely no help at all when I…read morejust wanted to set-up an account. I'm switching to another Pharmacy today! (Guilderland location)