Only joking excellent serviceread more

From the owner: Airport transfers executive trips all jobs considered none refusedread more

I have been a frequent user of Dragon Taxis for many years and have always regarded their service…read moreas excellent. That was until Saturday 10th November. On Saturday 10th November, I prepaid for a return taxi from Cardiff to Newport following the Wales v Australia match. I was keen to ensure a taxi as I had my ten year old grandson with me and paid £28 in advance with the understanding that I had to be outside the Hilton at 8.00 pm. We were outside the Hilton at 7.45 and then carefully checked every taxi as it arrived. By 8.15 no taxi had arrived and I enlisted the help of another Newport Dragon taxi driver who was outside the Hilton with a mini bus awaiting for his passengers. He checked all the taxis waiting and phoned the office and was told that my taxi was in Greyfriars Road which was a few minutes drive away. After 15 minutes, no taxi had arrived and I phoned the office again. Following this call the taxi arrived about 8.40. The driver then said he has previously been at the Hilton but could not find me. Frankly I do not believe that the taxi driver was at the Hilton earlier and I say this for the following reasons:- - I was at the Hilton at 7.45 and was carefully checking every taxi as it arrived - The taxi driver said that he could not wait long as he was being told to move on. This wasn't the case - there were a number of taxis parked awaiting customers to arrive - The other Newport Dragon driver of the minibus was parked up for about 15 minutes and did not experience any problem. His very helpful attempts to locate my taxi also failed. - I was getting mixed messages from Newport particularly about where my taxi was located - this included in Greyfriars Road and outside the New Theatre. - I fully accept that I was having problems with my phone on the night however I have replayed the messages. There were a number of messages from the office saying that the taxi was parked up waiting for me and another from the driver timed at about 8.35 stating that he had arrived. There was certainly no call or text around 8.00 pm stating that he had arrived I fully accept that after internationals, Cardiff is busy and also would understand if the taxi had been delayed. What I don't accept is the taxi not arriving and then the attempts to cover up whatever had gone wrong. I would like the matter fully investigated so that other passengers do not experience a similar problem

Absolutely outrageous, I thought when you booked a taxi they picked you up where you ask them too,…read morenot with dragon taxis, we asked to be picked up outside the drago lounge in Newport, I had my disabled sister with me and I was overloaded with shopping, the driver phoned us up and we had to walk to the lay-by further down, I was tamping, I'll never use them again

Although their office is not based in Cardiff they run an essential bus service to and from Cardiff…read moreto the valley areas which surround the city. Without their services travel to and from the valleys would rely on some smaller operators which could mean the services were over-stretched. Being one of the larger public transport operators in the area you would expect a second from none service but in my experience this is not the case. The prices seem to be rising steadily as the years pass by, steeper and steeper. I find it makes more sense to buy a day ticket now than a return as there is not usually a lot of difference in the price, depending of course on how much distance is travelled. I've met more grumpy drivers on Stagecoach buses than on any other service operator which suggests to me that they are not entirely happy with their job. The buses are almost always late and only on time when you are running behind. Also, they seem to run some very interesting service alterations at certain times of the evening. I have known them to stop services prematurely at central town areas rather than allow them to run all the way to the end of a line. The times that they usually do this just happen to be between 5 and 7 pm which is when most of us are going to be using their service to get home. This means you are left waiting for the next bus to travel the last third of your journey and baffles me completely. Apart from that, most of the buses are fairly clean and tidy, fairly modern and although on occasions they have breakdowns (the buses, not the drivers) the buses are normally in good shape.

Used Stagecoach for years, don't have anything that bad to say about them besides prices…read more They seem much more expensive now than they used to be, but again they are mostly on time and they got me to college for 2 years pretty solidly.