I am a happy customer. Kal happened to have the used care that I was looking for and my experience…read morewas very pleasurable. Kal was available to talk to and his staff was very professional - not pushy. There were a few minor requests that I needed addressed before making my final decision, and Kal took care of me.

From the owner: Kal's Auto, family owned for 20 years, Serving Thousands of People in Southeast Michigan!read more

My girlfriend and I were referred here by a friend who does some legal paperwork for them on the…read moreside, we felt comfortable with the place and the manager MARVIN who was nice enough to help us get approved for an auto loan.... We found a car we thought would work for us in our price range, The payment changed from what he originally told us and we respectfully declined his offer... I said thank you for your time and help, because their were no other cars on the lot we were interested in... MARVIN the "manager" told my girlfriend and I we could not leave his store without giving him a non refundable "deposit" for $100 And stood in front of his door so we could not exit I looked at my girlfriend and she simply said we would call the police and he looked at me and asked me if I wanted to hit him? We were able to get out the door eventually, but he kept us there against our will for at least a minute and that's just all kinds of wrong... He also cussed us out all the way across the parking lot to our car.... If you go here, be prepared for butthurt of the wallet or maybe physical violence if he doesn't get your sale.... SCUM OF THE EARTH!!!!!

Deceptive business practices. I was selling my car. I fully disclosed an issue on my car (a recall…read moreitem with a Lincoln car of which I am a victim of and Lincoln has no repair parts for yet), on the intake form, so the quoted price 'included' the disclosed issue. So when the technician was reviewing my car today, he deducted an additional $500 from my quote. I told him I had disclosed it and I wanted to see how I answered the question. He told me 'I can't see how you answered the questioned anymore because I am beyond that 'page' of my paperwork'. He told me I could back out if I was not satisfied etc... in hindsight I should have called corporate Carvana on site to settle the issue before 'signing the contract'. They will now not do anything about it because I accepted the new offer. Carvana- you need to improve your on-site processes so your technicians are able to see the intact forms at all times so the customer cans the technician can double check the answers together. This was 100% Carvanas error and on-site at the time of transaction gives the customer little recourse. Classic example of taking advantage of the customer. Do better

I bought my car in February 2021 and thought I was getting a really good deal. A few days ago I was…read moredriving down the freeway and the front emblem cap fell right off the car. I figured no big deal right? I was completely wrong. I I just got back taking it to a VolksWagen dealership and they looked very puzzled. They asked me if the car had been in any accidents when I said no the look on their face did not look good. They said that several parts on the front end of my car don't even go to that vehicle and they were pretty sure we're not even from the manufacture. They said if I would've bought a car like that with it not being disclosed when buying a vehicle that the dealership would at least try to work with me when fixing the issue. Now when I bought the car the advertisement for it said that every single part on that car was still covered under the manufacture warranty. When in fact several thousand dollars worth of parts aren't. I follow the dealerships advice and called Carvana to see if they could help or work with me at all. They basically told me that if they didn't know they couldn't disclose that and even though it was sold with the full manufacture warranty and affect even though it wasn't that the issue would still fall on me. The most disappointing thing is how garbage the response was as well as how quick it came. You might think you were saving money and getting a good deal but you are going to pay for it in the end when the company does nothing to correct their wrongs. I never would've bought that vehicle if that was the case. I wish I didn't buy a vehicle from Carvana at all and after just getting off the phone with them I hope anyone reading this decides not to either. They were pretty quick to determine it's too late for me but the entire point of this review is please do not buy a car from Carvana. A dealership will always take better care of you. If a deal looks too good to be true it's because it is just sometimes you have to find out this way.

Bought 2015 Ford Taurus July 2023. Within 2 weeks had to take it in for repair, which they did…read morereimbursement me most of it. Not all because I didn't use a preferred auto shop. Not counting that money, I have put an add 4500 dollars into the car. I would avoid anything Carvana.

From the owner: Simply put, Carvana is a better way to buy a car. You can browse, finance, and purchase a car…read moreonline and have it delivered to you as soon as the next day. Cutting out the dealerships translates to thousands of dollars in lower costs on every vehicle we sell. We pass these savings on to consumers in four ways: lower prices, premium cars, a better experience, and no hidden fees.

I decided on a whim I wanted a new car. I had no idea what to do with my current car. was going to…read moredo $0 down so I didn't want to deal with taking it to a dealer and decided to go online for quick sales. i checked multiple marketplaces to sell private party to another person. Once I found carvana and got a price, I wasn't going bother with anything else. I filled out all the forms and paperwork online, and setup a date the day after I picked up my new car. They arrived in the window given after calling the morning of and i had a check and my car was towed away a few hours later. The process was truly amazing and easy. Of course you need to be honest about your vehicle, which I was, and everything was as easy as possible.

BUYER BEWARE Mercedes Benz S550 purchased from Carvana Sept…read more2025. IMMEDIATELY reported oil leak problem reported mere days following delivery of the car. Per SilverRock, Evaluated by Detroit Garage- Farmington and an independent inspector sent by SilverRock Both missed this critical finding causing the customer to pay out of pocket ($1700) for an issue that had been previously reported while the car was still under warranty. Additionally, you will see from the MB Service Center the list of items that were not in working order, damaged, or in need of repair. This list is quite extensive. This too was very disappointing as CarVana indicated that they had performed a multi-point inspection on the car prior to sale. Thus far the customer had been satisfied with the response of the SilverRock company, but this misdiagnosis by two people has caused a dissatisfied customer. BUYER BEWARE #Dissasisfied Customer

Now that the clown sales team is gone, maybe we can do business again. The service team of John,…read moreRick and the techs are what kept things great there. Without them this place would crumble. Best service hands down.

I'm shocked at these ratings. It just goes to show how much one person can change a huge…read moreexperience. I dealt with Cha in sales & CJ delivered my car. The price was great, the deal was was easy. Everything was easy, professional and comforting the entire process. They treated me like family from beginning to end. I've always purchased and leased from different dealerships in different states, but I don't see myself changing salesmen anytime soon. What a great experience! Thanks again guys!!!