Horrible. Communication was shit in the beginning. Requested I send the quote she gave me 2 days…read moreprior because she never responded until I reached out to other companies and Yelp requested her again.. after reviewing everything that I needed cleaned before my realtor came to take pictures of my property. The following Monday. After accepting all that needed to be done, I was told to go on her website and make the appointment then was told pay a "appointment booking fee of $50" via venmo. She was scheduled to clean the empty house. I requested the move in/move out package. Took screenshots of everything it includes because I would have used her again if it was done properly.. this was my first time hiring a small family owned business. Her website and availability was exactly what I needed. Sunday morning I head to the property 20min before the appointment I receive a message from her stating she was going to be 2+ hours late because of a previous job. So I requested my appointment booking fee back because she said that "deposit" was the only thing securing my appointment time. I already wasted my time and gas going to the property to have her message me last minute saying she'll be late. We agreed on no later than 2pm. She then arrived at 240? Ridiculous considering I was again back at the property by 2pm then waiting another 40min. Herself and 2 other family members start unloading a vacuum and the cleaning supplies. So I ask is there anything they need from me and if I can run an errand since I didn't need to sit there while they cleaned. Around 6ish I get a call saying they're wrapping things up. So I head back to the house and immediately get told she old cleaned the fridge not the bottom freezer because "I didn't request it" yet it's listed on the cleaning that all appliances were to be cleaned inside and out? Then also stated she "cleaned" the oven only because I requested it in my booking requests. When I say this family did NOT A DAMN THING but sit there. They claimed to spot clean the walls. Not done. I pointed out on the stairs a couple stains and they complained they weren't able to clean that because it was "grease" I grabbed a rag with WATER and wiped it right on in front of them. She then instructed her daughter to get a bucket and rag , as I'm walking through the house , nothing is cleaned ! They rushed out the door and left... the window seals are half ass wiped down.. the mirrors were dirtier ? Lol smudge marks. Even though I cleaned them prior. Some base boards were maybe wiped? Zero vacuum lines? So why bring the vacuum? Dust left on every ceiling fan, half wiped? All light fixtures and switches untouched and still dirty? Didn't even touch the microwave, didn't clean the counters in the kitchen or bathrooms. I wiped my hand and still saw crumbs on the counter! Dust right above the counters in the kitchen... cabinets still dirty not even wiped down. Didn't sweep or mop? But said I can pay her via venmo?? So I asked her why nothing was cleaned and sent photos of EVERYTHING that was stated on her website and what I requested. She goes on to say they didn't just twiddle their thumbs while at the property but they supposedly worked really hard and the house was "difficult to clean". And when I told her to adjust the $350 she was trying to charge me to a appropriate price because nothing on the list was completed. She then states she can come back when the moving tenant is completely out . Even though only a desk and bed were in the property. While sick and pregnant I had to spend 2 hours cleaning the house so it was ready for the photos the following day. Don't waste your time or money with this lady. Completely shit. Then tried to argue that windows and seals were only supposed to be "dusted " yet it states cleaning on her website. ?? Make it make sense. Sad I even wasted the $50. To end up cleaning everything myself. Never again... Lmfao at the OWNER response , these pictures are after ! Don't say some bullshit. There's a time stamp when you take pictures. I used my "vulgar" language towards you not your " employees " aka daughter and husband. You apologized and claimed you clean on your website but you don't actually clean when it comes down to what you provide. Correct your bullshit on your website, specify CORRECTLY that you DONT clean everything listed, you "lightly dust". Also don't have a move out cleaning list and not even clean 80% of the damn list. Also correct your spelling on your website receipt. Can't even spell schedule correctly. When autocorrect is a thing.

Awful communication and not professional at all. Shawond charged a $50 reservation fee for the…read morecleaning that was NOT applied towards the service performed, which doesn't make any sense. After cleaning our place twice she wanted to raise the price significantly despite giving us a quote before we gave her the job the first time, so we chose to forego any more cleanings from this company. The cleanings themselves were mediocre at best, have had much better done by others previously. Would not recommend, take your money and business elsewhere!

Rosie is super detailed and was on time. I've had others clean my house, but not as well as she…read morehas. Will definitely be requesting another cleaning soon, thank you!

Sooo I hired Denise to clean my office and she didnt do a good job at all. Very lazy and had an…read moreattitude. DO NOT HIRE DENISE. Plan n simple. I took her 5 hours to do a 2 hour job.

I hired Denise to clean my vacant house after a renter moved out. I wanted the walls, floors,…read morecupboards and fixtures cleaned. Sounds simple but it wasn't for Denise Von Lutz. She claimed to do the job in about 3 hours w/her husband. After she was done, I found food still spattered on the walls and cupboards, dust balls and broken glass still on the floor, cobwebs still around the windows, dead bugs in the fixtures, etc. I took photos. It was obvious she did not clean. I asked her to come clean what she had "missed". She refused to come back. In the face of a ton of evidence, she maintained she had done a good job. She played semantics with whether she agreed to clean vs. wipe vs. wash vs. scrub, etc. those surfaces. I would not recommend hiring her to clean anything...not commercial, not residential not my dog! I have no idea why she didn't do the work and why she was so unprofessional about resolving the issues. Very strange.

My home and business has never looked as great as it dose now with the help from this cleaning…read moreservice. Thank you so very much for your professionalism and attention to detail when it comes to cleaning. I highly recommend this cleaning service to brighten up your business and or home.

Very honest, punctual, and professional…read more They will take care of your house like it was their own. Goes above and beyond what is expected. On top of that they are very friendly. Great value and you will be ready for for a mother in law white glove inspection.

Lovely work on my office! I will continue to use this company and do my best to send business their…read moreway. Thanks so much! You really helped me out!

Excellent job. Cathy is such a professional. I hired her to clean a home before I listed it for…read moresale. There was clutter and much needed cleaning. I almost didnt recognize the home when she finished. Everything was cleaned and polished. She exceeded my expectations, I will definitely hire her again and again.

Brittany did such a great job! My house has never looked…read morebetter. I have something to look forward to every two weeks and its the best money I have ever spent!

Responsive at first, gave a quote then left me hanging for over a week. I messaged her my phone…read morenumber, email and days I preferred, followed up 2 more times, still nothing. Don't think she actually values customers. I asked her what is included with her service since I've never hired a house cleaner before and she replied "it would be easier for me to list what isn't included." Off to find someone else I guess. Her prices seem reasonable from what I was quoted, but I guess she just doesn't need new business. I was really hoping to find someone good.

HORRIBLE DO NOT USE- Drunk I own a cabin and was renting it…read moreout for the weekend to my in laws which of course we wanted the cabin to look nice. I set a tume for them to come 2 weeks In advance. They showed up 2 hours late. I was already kind of disappointed with their tardiness but I understand stuff happens and sometimes people are delayed. after they showed up I left to run some errands and said I'll be back in 3 hours. I finished early and went back to the cabin where I was appalled. When I walked in the door I heard some scrambling in the kitchen and cabinets being closed which they'd have no reason to open. I caught her red handed using my alcohol to make mixed drinks on the job. immediately asked them to leave and had to finish the job on my own. can't believe this.

I find Latasha to be very responsive, dependable and hard worker. As soon as I called her, she…read moreimmediately arranged a time to go and see my cabin. My cabin was in very bad shape and very dirty, since some men moved out after a long term stay. She did a deep cleaning and detailed every thing. I'm very happy with her work and I highly recommend her. I plan to use her again. Fran