My husband and I are big foodies and had heard great things about visiting this place. Two months…read moreago we booked a night at the Casa Maria Luigia along with dinner/beverage pairing at Francescana at Maria Luigia as part of a larger trip to Italy from the US. Fast forward 2 months and I am 7 weeks pregnant, sick with the flu (fever/vomiting), and barely able to get to the place (train+taxi) let alone enjoy it. We arrived and let the staff know that only my husband would join for the dinner and that I wasn't feeling well and didn't want to get others sick. Obviously the pregnancy and illness aren't their fault and the terms of the sale indicated it was non-refundable. However, at fine dining establishments in the US they've often had a clause for illness or other reasons to adjust the reservation - I consider this to be a part of great customer service. Considering we paid nearly 2,000 euros for this experience, I was surprised they wouldn't even refund my wine pairing (170 euros) as even if I wasn't sick, I wouldn't have been able to partake in it due to pregnancy. They gave us a credit for future use that expires in one year, which is comical since I will still be pregnant or with a newborn for that full year. Obviously they know how to cook here, but the customer service made what was already a tough day (missing my dream foodie experience and being bed-ridden on a beautiful estate) even more frustrating.

This place in countryside of Modena is fantastic! The atmosphere, the details, the hospitality are…read morelike no other place I have been. Do stay here more than one night which is what we did. Had I know the gem this place would be we would have stayed longer. We discovered this as an alternative to the massimo restaurant that we tried to get into. You can get all the massimo food here and these scenery!