I signed up for the two months half off and moved in August 26th…read more Went through junk mail and found I was being charged late fee for missing Septembers payment. Went in as soon as I realized and was charged late fee and full amount. Went to close my account and they require me to pay the full month of October as well. be sure to save all paperwork and have clear communication on due dates. Their policy says 30 day move out notice, but they do not prorate move outs. When signing up make sure they have text /call set up otherwise communication goes straight to junk mail And they will not call even if number is on file.

Great. Very clean, well maintained, affordable, great access hours (06:00-22:00), easy loading…read morearea, carts for moving all of your stuff, a clean bathroom to use if ya need it, affordable pricing (they also have move in specials). I've got zero complaints. This place has it going on. Very highly recommend. Lots of sizes and options. A+. Good job Lacey Self Storage.

Extremely rat infested. Beware. Your stuff will have rat feces and urine on it. Not only rat…read moreinfested but unit price will continuously go up. Mine unit increased twice in a year over $100 bucks.

I was looking for some specific storage needs and the staff was amazing. A special call-out to Max…read morefor going beyond the role and helping me locate the perfect unit for my needs. Max is very professional, customer focused and professional. I hope each of you can have the opportunity to work with Max as he will help make your moving / storing tasks manageable with success! Phil

Excellent service from the staff especially Carrie. I would use this storage facility again if…read moreneeded. I would also recommend this facility for anyone looking for storage.

Best storage unit I ever got nice staff ever. Clean units and facilities. Best customer service and…read morethey are pulight to people

The front desk service has always been pleasant. This place is a great deal with free locks and…read more24/7 access via secured gate.

Just moved out of my unit. Found two spiders, but that's normal since im on the bottom floor…read moreoutside. I'll still visit this place since I got a bigger unit and am happy for the quality and timely service of this place. I highly recommend this place for storage!

Cleanliness is something I look in a business such as this one. The staff is genuinely friendly and…read morehelpful. Julie, the manager, is exceptionally helpful and very knowledgeable. The other factor was the specials they had going on. I moved all my stuff from one on Yelm Highway to here. Check them out and you won't be disappointed. I highly recommend them.

Made reservation online and came with my truck to unload the truck. lady at desktop rudely told me…read morethat not going to rent me any storage unit. I felt offended and left even non argued with her. Never ever will use this storage anymore even though I paid them a lot of money last year. Rude and unprofessional staff.

We needed strong movers to help us at our Annual Rummage Sale because we're seniors and can only do…read moreso much! Trina helped set up the logistics while Keith, Chuck, and Colby worked incredibly hard moving many hefty items. Hats off to OM&S!! Can't recommend them enough.

These guys, Richard & Jonny arrived on time and were done in 2 hours. I will recommend them to…read moreeveryone

I've been a customer for 2 years here and I love it! The manager of the property is very helpful…read moreand friendly. The property is always clean and we'll lit. Best of all, the price is lower than all of the facilities I inquired about. I would, and have, recommend this business to friends and family....

Jackie is wonderful! I was looking for something short term and she went above and beyond to help…read moreme out. Also, their rates are definitely among the lowest in town and the unit I moved into was large and clean. Go here if you want someone who knows what customer service truly is!

Clean facility. Clean grounds. Seems to be 2 employees working office and maintenance daily.read more

Absolute scam. Secured a storage unit 3 weeks prior to my move. Found out the day prior when I…read moretried to adjust my reservation that my unit was given away and cancelled without notification. Instead, they offered a 10X20 for over $200 a month. Cannot keep their promise and will cancel your reservation without cause and notifying you.

We rented one of their largest units (12X40) for three years. No significant problems in that time…read more Until today. I did not realize in they had a policy that one needs to give a 10 day notice before vacating otherwise you get charge for an entire extra month even if you're out by the end of the current month. No discount or proration offered when I asked. They say it was in the contract I signed (again three years ago) so they can't do anything about it. "Thanks for your $20,000+ over the past three years. Now F*** off!" is basically what they just said. I hope that last $650 was worth it! Folks considering this place, take this info and do with it what you will. They sure were helpful to include the link to give them Yelp and Google reviews sure made it easier for me to post this.

Pleasant and friendly staff. I'd use them again and I recommend them to anyone need to store stuffread more