See my review from when it was hot outside and no AC. Now here we are in the middle of the winter and NO HEAT! I see I'm not the only one to be impressed by their TOTAL LACK OF CUSTOMER CARE. This is ridiculous. I'd think maybe even against restaurant codes. I will try and find out and see if they can get shut down. Time for new owners. OBVIOUSLY. I just looked up the city of Madras code. Here is part of it. A building is unfit for human habitation if it "lacks ventilation, illumination, sanitary, and/or heating facilities" I'll talk to the city Monday! read more

I can't believe you can operate a business with NO HEAT!!! When I asked the employee about it, she said that's why we all have coats on. I asked how long the heat hasn't been working and she said ABOUT 2 YEARS!!! UNBELIEVABLE!! It was pretty miserable sitting there, trying to eat our lunch in the cold read more

Why don't you ever answer your phone? My app set your store as my location even though I don't live there. Tried to call to have my order canceled but you won't pick up. read more

I am in Madras for my daughter's Softball tournament and i have to say I have NEVER had to wait in a drive through line so long in my 40 years of life . We have been in the drive through line for 40 minutes in the 105 degrees weather! Only reason I pulled into here is because the drive through only had two vehicles in line . HORRIBLE . read more

Daughter wanted a blizzard and some chicken strips so we decided DQ was the spot. Oh how we were wrong. Two cars ahead of us in the drive through so it seemed like an easy peasy thing. After about ten minutes just waiting to order I was having second thoughts about this idea. Place the order and wait another ten minutes till we get to the window. Pay for our food then sit there another fifteen minutes waiting. Shit show award goes to everyone working there!!! Finally get our order and they completely screwed it up. Avoid this place like the plague. Good day all!!! The absolute garbage response from the business manager shows just what kind of trash this place is. Everyone boycott this location read more

Well what can I say about this beautiful ice cream here. One they don't fill it up anymore. Now no wipe cream. Yes everyone this cost me a big whopping $6.18 The service was a little bad. But you can tell the young man was a bit overwhelmed. But he was trying. read more

Dairy Queen Grill & Chill - Brownie bites and ice cream. If you can't tell - Ice Cream & Frozen Yogurt Near Me - Madras, Oregon

Ordered 2 banana slits from the drive up window. There were 3 cars in front of us, got to the window, paid and received our splits.. drove a block down the road and parked in the shade to eat, took the kids off and all the ice cream and whip had completely melted.. we basically had soup... they should make any ice cream treats when you get to the window not when you order.... Very disappointing!!!! read more

10:30pm not one car in sigh. out of gravy, fine! out of ketchup, fine! receiving EVERY item of food literally COLD? unacceptable. no excuse other than LAZY ASS LABOR. such a disappointment since Fran took over. why is this manager still here? read more

Terrible customer service, where to begin they got the order wrong, there was a hair on our fries and lady was giving attitude the whole time. read more

Very busy Dairy Queen! We came for an ice cream treat and hoped for it to be quick. The down side was the wait for service. The employees on staff all were hustling and trying to keep up with the lines of people inside and at the drive through. We placed our order, and received our order within a convenient amount of time. The inside dining area was a little messy as the employees were trying to make the orders for the customers. read more

See all

I went to get some sauced and tossed chicken tenders today and they gave me just normal chicken tenders so I overplayed an extra 3-4 dollars just for regular chicken tenders read more

horrible cutomer service.young girls were rude to us customers.Maybe some manners and customer service skills should be taught

I haven't been to a DQ in decades for more than a Blizzard or cone. Stopped here since I had a coupon while on a business trip nearby & was delightfully surprised by the whole experience. Ordered the burger/fry combo from the coupon & the person at the counter was attentive, helpful & accommodating to a person on the road even making sure that I got a reasonable beverage refill for the road. The burger was BEYOND expectations for the price with every pickle & tomato being expertly placed to hit every bite. Like what?!? It's a DQ!! Fries were plentiful. The presentation, taste, treatment as a customer & overall experience made a lunch on the road perfectly satisfying & memorable. As a person in leadership--a great crew exemplifying company values. Five stars to every member of the team working today!! read more

This place is the most disgusting place I've ever sat in. All the tables are dirty, there's food all over the floors and seats. The employees are all sitting on their phones laughing having a good time they didn't even hear me when I was trying to start my order. Very rude this place is gross don't recommend. read more

See all

I have been to many DQ locations in Texas but this one blew them all away! The staff works together as a team to deliver incredible service! The food was excellent ! read more

What a scenic Dairy Queen. For a location in madras it's pretty well ventilated. I don't really compliment the service but it was really impressive. The food was actually made the way I wanted it to be. I find it odd when they try to prove the blizzard sticks upside down. Beautiful staff and respectful manners. Keep it up! read more

Dairy Queen Grill & Chill - 6 buck lunch. thanks! - Ice Cream & Frozen Yogurt Near Me - Madras, Oregon

Absolutely disgusting, me and my buddies were heading back from a camping trip starving looking for some food we happen to stop at the dairy queen we waited in the drive through for 5 minutes waiting for someone to take our order we finally get our order get our food and there is hair in all of our foods kinda looked like pubic not to mention they forgot all our sauces and they didnt butter our bread. 1/5 will not try again read more

I went with my family of 5, lovely service from a young lady named Zoya. The restrooms were were not the cleanest, but I did appreciate that they were single-person. Good chicken strip basket tho, and the caramel sundae was dee-lightful read more

Amazing overall place their food is good so is the service amazing cashiers I love how they take proper covid measurements

Great stop while driving through central Oregon. Management and employees where great. Had a new girl working the counter that helped us but she did a great job. Food was great. Place was clean. Didn't charge extra for sauces like most DQs do. And locally owned for decades. Glad to support a local business. read more

Such horrible customer service! I was a walk up customer. I ordered six double cheeseburgers. I tried to tip the lady taking the order because I know times are tough, she refused. I had to cancel my order, eight vehicles pulled through before I asked for a refund. Then the refund process took so long that I had to open the door and ask what was taking so long. Never going back. read more

They dropped my BLIZZARD! When the lady came to show me that it could go upside down, it slipped out right on my JOHNSON!! Gave me the biggest peepee freeze I have ever had!!! She gave me a free meal, but my chicken tenders were burnt to a crisp! If I hit it on the table they would have shattered! Should've just went to Mickey D's to get a Mello Yello instead!!!! read more

I'm puzzled by the negative reviews here. This is the easily best spot in Madras for a to-go burger. In fact, if I want a better burger than DQ, I'll drive to Redmond or Bend. Service can be a tad slow here and there, but that's because all the locals know DQ is the place to eat. And I haven't confirmed this myself, but I'm told they source their meat locally--perhaps that's why I swing by a couple times a month for a burger. read more

Don't really give you what you ask for on your order. Been there multiple times, won't go back now.

Rude staff - I stopped here on my way home from work for a treat. I had just moved here and had just completed my first week at my new job.i don't yet have a car so I was walking home when I passed this place. I went inside and ordered a hot fudge Sunday with extra fudge and redskin peanuts. The cashier and Sunday maker I think Steven was his name pretty much was focused on upselling to some promotion and became angry when I declined. He actually made an audible scoff when I declined to buy whatever he was selling. He then made my Sunday with minimal hot fudge and peanuts despite charging me for the upgrade. I debated speaking to the manager but chose to just never return instead. read more

Should have been better... A big promotion that they have seven types of salad dressing -- but out of stock on two! Come on, you can do better than that. Then, yes, they have wi-fi, but, "they don't know the code!" That doesn't do us any good! A bit down the road are many other fast food options -- give them a try! read more

I come here a few times a year. The employees are always friendly. I love that they offer gravy as a dip for the chicken strips; it is so good. The restaurant is pretty clean and kept in good condition. read more

Amazing and over the top service. My team and i have been working lately in madras and our phones were about dead with no way to charge and Carla, the amazing cashier was so nice and let us use her personal charger to charge our phones!!! Thank you so much Carla! You are amazing! read more

I don't think I have ever been to an establishment where it seems like everyone hates their job and the customers for coming in. I was helped by a young girl who looked at me like I was an idiot or like I had something wrong with my face, at the same time another elderly employee was giving a gentleman attitude while placing his order. Brought my kids here for ice cream, I think I'll stick with McDonalds next time. read more

Absolute garbage service. This place is trash. Waited 20 minutes in the parking lot for food after ordering through the drive through. read more

I would give no stars if I could. Seriously asked for a veggie wrap without chicken which should be less expensive anyway and they said that's fine but we will have to charge extra for tomato. What??? I'm only asking for veggies which are not expensive in the first place so my wrap should be less then what you charge AND you want to charge extra for tomato. Please diary queen fix this problem. Not everyone likes meat! read more

I don't write a lot of reviews on here, and I'm sorry that I have to write a negative one right now, but this just has to be said. This location has screwed up my order every. Single. Time I have ever gone there. I asked for a bacon burger with no cheese, and no onions. They gave me a cheeseburger with onions. They asked me if I wanted ketchup or fry sauce. I told them ketchup. They gave me fry sauce. I don't understand why it's so hard to simply fulfill a very straightforward order. I mean what if people had allergies? Truly disappointing. read more

I ordered two orders of chicken strips with the fries and drink. I asked for Dr. Pepper, I got two root beers instead. We asked for gravy for dipping our chicken strips and the gravy was extremely runny. It was like warm milk with salt and pepper in it. read more