Super clean. Friendly and efficient service. Food was as good as any Wendy's gets. The restrooms…read morewere very, very clean.

I was enjoying my meal, so happy that I finally got the food that I have been craving all day. When…read moreI get home to sit down and enjoy my meal, I come to find an interesting ingredient they decided to add in my sauces nuggets. As I bit into one of my chicken nuggets it comes to reveal a mid-length black hair in my chicken. After finding and removing the hair my meal was destroyed and wasted with me only eating one chicken nugget out of ten.

Food is delicious!!! The people are pretty friendly. I don't usually go in so I don't know what it…read morelooks like on the inside. I usually go through the drive through. I just feel like their prices are OUTRAGEOUS. Over $2 for BEANS!!!

Very friendly servers. It had a modern and new vibe. I wish they had the self…read moreOrder kiosks, but the food was good and delivered fast. I even got some coupons for more free !

Alright, I travel for work and forgot to change the location. Accidentally ordered to the Napoleon…read moreOhio Location on Scott road. I called the location they basically refuse to cancel the order. They told me to call the location that I need to order from and see if they can transfer. If not to call them back, the location said they cannot transfer orders and now the napoleon location won't answer my phone call.They picked it up, and hung up.Horrible customer service. So I contacted corporate and this was the response: Hi Brent, Thank you for reaching out to the BK Guest Care Team! I've reviewed your inquiry and understand that you've placed a mobile order at an unintended location. Currently, we do not have the ability to edit orders after they have been placed, which means we are unable to cancel or change the location of this order. The good news is, that as a one-time gesture, we are able to offer you a full refund. You can expect to see a $30.30 credit applied within 5-7 business days, depending on your financial institution's processing times. Going forward, we recommend enabling location services in the app to ensure that you are ordering from the closest or preferred location to you. This is the best way to ensure the app can locate your nearest location. Please always double-check the location prior to submitting your order. If you notice the same behavior upon checkout and that the order may be directed to a different location than intended, please reply back to us with screenshots or screen recording so we may further investigate this issue with our Technical Support team. Please let us know if there is anything else we can do to help and thanks for being a valued Burger King guest! Best, Brayan I appreciate the refund but dont make it seem like its not the right thing to do by saying a one-time gesture. Umm no I didnt get the food because I was over 100 miles away from the location and your team member is unprofessional and cant answer the phone. I started out my working career in the food industry and became a district manager to a major food chain. NEVER have I heard of not being able to cancel an order whether it was placed in person or online. And if that is true why would this not be something that you guys fix first. Absolutely atrocious. I will not return to this location when working in napoleon maybe not even return to burger king at all. Especially if they cant cancel a order. Horrible business practice. Also never needed them to transfer the order I just needed them to cancel the order. Just wanted to make it clear

Guy at the window was messing with my boyfriend and would pull his card away from away then…read morepurposely threw it on the ground on the road then said "go to the next window fucking loser" then we proceeded to not get our food so boyfriend went in the get a refund and they told us no then called the cops on us. Bullshit of a location.

The cashier used a box to take your cards and uses tray to deliver your order to you…read more I have never waited at a McDonald's for so long to get an order.

I waited in this restaurant and chose to eat for here and they didn't bring my food to me and I…read morewaited in the McDonald's for 25 minutes

I was in Napoleon for a week for work and since the city is VERY small and limited in food choices…read moreI was excited to see a Subway! I ordered my usual Subway sandwich - a 6 inch roast beef with everything except for olives. When it was time to put the spinach in my sandwich, the lady who was making my sandwich literally put one spinach leaf in my sandwich. After asking her politely if I can get a little bit more spinach in my sandwich, she literally put just ONE more piece of spinach in my sandwich. I asked her politely a SECOND time if I can have just a little more spinach and once again, she literally only put ONE more piece of spinach. I decided to ask her a THIRD and last time if I can have a little bit more spinach and to my astonishment, she again only put ONE more piece of spinach leaf in my sandwich. After I asked her politely 3 times for more spinach, I had a grand total of 4 pieces of spinach leaves in my sandwich!! 4!!! Not to mention, they were the smooshe d and small pieces. Furthermore, the lady helping me seemed very angry and annoyed from me. I'm sure this doesn't happen at all Subways but ever since my experience at this particular Subway happened (this past summer), I've never wanted to go to a Subway again and always think about this particular incident when I pass by a Subway. I only remembered to write this review today because my friend asked me if she should get Subway or KFC for lunch and I instinctively said KFC because of my very angry Subway experience at Napoleon.

Great subway, I agree they could give you more food portions for your money. Makes it worth coming…read moreback for.

met friends there for dinner. Food was good as usual. Our waiter was not good. We waited and waited…read morefor service throughout the evening. The our friends 2md margarita was so strong of lime it was not drinkable. She poured some in my empty glass and I was in agreement with her. when our waiter finally came to our table her and Ivtold him it was not good and he smiled and made a sarcastic comment said the drink was half gone and we showed him the 2 glasses that totaled 1 drink. He just walked away. My friend proceeded to put sugar into her glass because it was bitter and it was a strawberry margarita. He never came back the guys wanted another and after 15 more minutes he came back and we just asked for our bills. We have never been treated so rudely there we have always enjoyed dinner there. Sad that one person can ruin your experience!

This once was a go to for margaritas. The food is sub par…read more The waiter actually spoke English fluently but he was rude. My first skinny margarita was delicious. The next one came back sour. I shared half of it with my friend who agreed. We spoke to the waiter and he commented that all margaritas have lime in them. I added a bunch of sugar to the other half and it was ok. The thing is, shouldn't he have offered to replace it? He was arrogant enough to walk away from the table. We will not be returning. There are plenty of good Mexican restaurants where you don't have to wonder if your $13 cocktail is going to be good enough to actually drink. I wonder how many of those waiters and waitresses have green cards....

Comes to a facility delivery driver walks through a safety barrier, then trys to walk through work…read morearea and after denied access he tossed the food on a ledge and says fine you can deal with it. Driver attitude sucked!!

This is as clean and well run Pizza Huts I've ever been to. Standard Pizza Hut fare. For those…read morethat enjoy the occasional Pizza Hut, the Napoleon Hut is a safe bet for a good experience.

I'm a frequent customer at this location. I usually eat here at least once or twice a week. The…read morestaff is usually great. On Saturday, January 4th 2025, I placed a mobile order with the app. My order total was $54 and I was emailed the receipt and still have it. The app said "order paid, all we need is you" just like normal. I check in and get to the window. The girl at the window was very polite and asked if I needed a drink carrier. A little later a manager comes to the window and says she can't give me my food because I owe $30. I say that can't be right, I've paid and have a receipt. She says, nope that's not what it says. So I pull out my phone and hand her my receipt. She shrugs it off and tells me she can't give me my food. She hands me this paper receipt for $84. I ordered a couple combos, a $5 bag, and 4 kid's meals. One kid's meal was free for using an offer in the app. The receipt she had was showing every single line item with a value attached: kid's drink, kid's fry, 4 piece nugget. Nothing was showing as meals. I'm a reasonable person. I compare the two receipts and I tell her this looks like what the issue is. She doesn't compare the receipts at all... she just says that it looks right to her. She tells me if I don't pay her $30 then her employee will get fired for having a short drawer. I paid in the app. It was all digital and I never had any money in that drawer. If there was a short drawer, it had nothing to do with me. Pretty suspicious, right? At one point, this manager even tells me I was only charged $54 because that's all I had in my bank account. Seriously? If that was the case my order wouldn't have gone through and I wouldn't have a receipt. Don't tell me what's in my bank account. After a very long time of having to sit parked in the drive thru and having this manager yell at me, she finally gave me my food, and had to be rude about that as well. There were people honking in the drive-thru. It was terrible. She wouldn't give me a refund or the food and this was so much more drawn out than it had to be. I spoke to managers and she is getting "coached". That's about the only outcome. They said I'm getting a refund but I'm still waiting for that. Be wary of this location.

Keep the full menu available until you are closed. Poor management. Chili does not take long to…read moremake or put away, same with cleaning the frosty machine. Bums.

Excellent service! Smiles on every face! Food was very hot and delicious. This one is a keeper if…read moreyou're hungry and it's early they're open 24 hours enjoy.